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Author Topic: Can't connect to internet (wireless) but it says I am connected. :S help please.  (Read 59953 times)

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didier12

    Topic Starter


    Newbie

    I have a wireless internet receiver built in to my laptop that picks up internet from my router. The box at the bottom says I am connected excelently and is sending and receiving packets but internet and msn and anything like that is not working. My stepdad has a laptop and his connects with it fine. I also have an internet dongle that connects to sattelite instead of router and that works fine on my laptop but costs 3 times as much. One day the internet was working fine I shut it down and stuff, Then the next day I rebooted and it didn't work.
    Please help.

    jnell54



      Newbie

      same here! did you get a Fix? If so please share it w/me Thanx! jnell

      Shandy



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        To get help with this issue the admins will require you run an ip config. click Start>Run and type cmd then hit enter. in the command prompt type ipconfig /all then post the full log here (just copy and paste).

        ale52



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          Need...more...info...gasp  :P

          Operating system / antivirus & antispyware protection / service packs installed / when did it start happening / did it ever work right / installed any new software?

          The "signal" you're getting is the connection to the router, not the Internet.

          Alan <><  :D
          I have principles.  And if you don't like them...well...I have other principles!!

          Broni


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          Turn off computer. Disconnect router, and modem from power source for 30 seconds.
          Power them back on.
          Restart computer.

          If that doesn't work, bypass router, and connect computer straight to the modem.

          If that doesn't work...
          Go Start>Run (Start search in Vista), type in:
          cmd
          Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

          In Command Prompt window, type in following commands, and hit Enter after each one:
          ipconfig /flushdns
          ipconfig /registerdns
          ipconfig /release
          ipconfig /renew


          Restart computer.

          If that doesn't work...
          Go Start>Run (Start search in Vista), type in:
          cmd
          Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

          At Command Prompt, type in:
          netsh int ip reset reset.log
          Hit Enter.
          Type in:
          netsh winsock reset catalog
          Hit Enter.

          Restart computer.


          If that doesn't work...
          Download, install, and run WinSockFix: http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml
          Restart computer, and check again.

          didier12

            Topic Starter


            Newbie

            Need...more...info...gasp  :P

            Operating system / antivirus & antispyware protection / service packs installed / when did it start happening / did it ever work right / installed any new software?

            The "signal" you're getting is the connection to the router, not the Internet.

            Alan <><  :D

            Windows XP home/ Spyware doctor and spybot/ I haven't installed any service packs I don't think/ Started happening a week ish ago/ It was working fine and I turned off the computer the next time I logged on it wasn't working/ No.

            ale52



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              Did you try Broni's advice yet?

              Alan <><  :D
              I have principles.  And if you don't like them...well...I have other principles!!

              Typokween

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              Boni... I could just hug and kiss you!  :-*  I have been going INSANE allllll day and I tried the commands you suggested with no luck and then... I download and ran WinSockFix. Now my laptop is back online. THANK YOU THANK YOU THANK YOU!

              I suggest to anyone else to install and run WinSockFix.

              Thanks again Broni.

              Broni


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              You're welcome :)

              As for the kisses, if you're a girl, you're welcome too ;D

              fblake

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              Great Broni
              Worked perfectly

              Broni


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              Cool :)
              Two birds with one shot ;D

              BC_Programmer


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              you better reload- in case he also wants to kiss you.
              I was trying to dereference Null Pointers before it was cool.

              Broni


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              Are you sure, fblake is a guy?? ;D

              BC_Programmer


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              Are you sure, fblake is a guy?? ;D

              better safe then sorry :P
              I was trying to dereference Null Pointers before it was cool.

              Broni


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              That's true...

              Alixes

              • Guest
              hi. i think i ahve the sam problem as this guy...:)

              and i tried everything on the cmd prompt for my laptop, and i tried to install and run the said program - winsockfix but nothing helped. btw, the messengers (yahoo and msn are allw orking. it's just the internet explorer....) i am conencted to the wifi /internet)

              i think it's just a waste of space if i started a new topic right away without asking for permission.

              dr_iton



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              I don't know how it works in your country, but in our country nothing works without: IP address, subnet mask, default gateway, preferred DNS server, Alternate DNS server.
              Without this to us works only ADSL connection.
              Cheers.


              A MARATHON BEGIN'S WITH A FIRST STEP.

              Broni


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              Alixes
              You need to start your own topic.

              ToogiiK



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                how do i download winsockfix if i cant connect to the internet

                BC_Programmer


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                how do i download winsockfix if i cant connect to the internet

                how did you post without connecting to the internet?
                I was trying to dereference Null Pointers before it was cool.

                ToogiiK



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                  i used a different computer

                  BC_Programmer


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                  i used a different computer

                  exactly. Download winsockfix from a different computer and use removable media (floppy, USB drive, CD-Recordable, etc) to transfer it to the computer that needs it.
                  I was trying to dereference Null Pointers before it was cool.

                  ceciliaEXPLOSION

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                  Ahh! Thanks so much, Broni :D

                  Broni


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                  For what?  ;D

                  gigcarm



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                    Hello from a frustrated mewbie (here)!

                    I went to cmd and typed in ipconfig/ flushdns
                    and it said:"the requested operation requires elevation"
                    thanks for any advice.
                    Cordially.  Gigcarm

                    Allan

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                    Hello from a frustrated mewbie (here)!

                    I went to cmd and typed in ipconfig/ flushdns
                    and it said:"the requested operation requires elevation"
                    thanks for any advice.
                    Cordially.  Gigcarm
                    1) In the future please start a new thread with any questions you may have
                    2) Open the command prompt as administrator (right-click on the command window shortcut and "run as admin") and try again.

                    gigcarm



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                      Hi
                      thank you!

                      I did!!  :).  Thanks for this forum and help.

                      Cordially gwen    :-*

                      roy66



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                        Broni...more hugs and kisses to you from AUSTRALIA.

                        You could join our surflifesavers you are so awesome.

                        THANKS - THANKS n THANKS again

                        Broni


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                        You're welcome :)

                        kamic128

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                        I had been working on my son's computer for days cleaning viruses and malware. Finally clean but then couldn't connect to internet. Tried everything. Found this string on the web and did the winsock fix. It worked!!  Broni - thank you very much!!! :) More hugs and kisses for you!!

                        Broni


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                        WOW! This thead really stays alive. I'm glad to help :)

                        furious_22



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                          check the status of your connection see if there is a receive

                          LaLaKub91

                          • Guest
                          Microsoft Windows XP [Version 5.1.2600]
                          (C) Copyright 1985-2001 Microsoft Corp.

                          C:\Documents and Settings\Lauren Kubena.LAUREN>ipconfig/all

                          EEVIAC

                          • Guest
                          *adds WinSockFix to software toolbox*

                          neat tool  :)

                          EEVIAC

                          • Guest
                          ...........goofed!        @#[email protected]#[email protected]#[email protected]#[email protected]   :-

                          please ignore..

                          colferk



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                            Broni,

                            I guess I couldn't let the thread die.

                            I tried the ipconfig commands. I tried the winsock fix. 

                            The problem happened after I denied or allowed a change that popped up from spybot.
                            It happens even when hard wired to the router in addition to wireless.

                            IE diagnostic said to check firewall ports for ftp, http and https.  I'm not positive but I think those are fine.

                            Any next steps?

                            Broni


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                            Did you try system restore to day from before Spybot action?

                            colferk



                              Greenhorn

                              do you mean system restore or spybot recovery tool?

                              colferk



                                Greenhorn

                                I tried a system restore to 4/28 and also 4/26.  Both came back...restoration incomplete....your computer cannoyt be retored to 4/28...no changes have been made made to your computer.

                                I turned spybot tea timer off and tried to restore to 4/28..same result.

                                Broni


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                                Did you go through ALL steps listed in my reply #4?

                                colferk



                                  Greenhorn

                                  Yes.  I repeated all this morning, in order, after a power down and clean boot of cable modem and computer.  I connected directly to the cable modem.  Every command appeared to work.

                                  Here is error part of the xp internet connection diagnostic log if is helpful.

                                  After winsock fix not allowing xp change

                                  WinSock status
                                  info \Device\NetBT_Tcpip_{9035D0D5-060D-4E10-906F-BF99E400B6AF} protocol is not found in Winsock catalog.
                                  error Not all base service provider entries could be found in the winsock catalog. A reset is needed.
                                  info The user didn't approve the proposed automated repair attempt: Reset WinSock catalog
                                  info Redirecting user to support call



                                  HTTP, HTTPS, FTP Diagnostic
                                  HTTP, HTTPS, FTP connectivity

                                  warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established 
                                  info HTTPS: Successfully connected to www.microsoft.com.
                                  info FTP (Passive): Successfully connected to ftp.microsoft.com.
                                  warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established 
                                  error Could not make an HTTP connection.
                                   


                                  After winsock fix and allowing xp change

                                  info \Device\NetBT_Tcpip_{9035D0D5-060D-4E10-906F-BF99E400B6AF} protocol is not found in Winsock catalog.
                                  error Not all base service provider entries could be found in the winsock catalog. A reset is needed.
                                  action Automated repair: Reset WinSock catalog
                                  action Successfully executed: netsh winsock reset catalog
                                  info System restart required


                                  after reboot
                                  info Error attmpting to validate the Winsock base providers: 2
                                  error Not all base service provider entries could be found in the winsock catalog. A reset is needed.
                                  info Redirecting user to support call


                                  http diagnotic is the same.

                                  colferk



                                    Greenhorn

                                    Hi Broni.

                                    Thank you for your help.  I believe I am up again.

                                    I was looking into the 12029 code.  I found  a couple items. The first thing was someting in the task list.  kservices.exe   I believe that was the drive by that triggered everything. I think I stopped it the other day before it fully installed.  At any rate, I stopped the service and disabled the startup.  I couldn't find any registry files for it...so I guess its possible this isn't over yet....I deleted the folder and file it has set up.

                                    It had alos apparently set up a proxy server.  I went into  LAN settings (tools/internet options/connections/lan settings). I unclicked the proxy,  I changed it to auto detect and was able to connect.   I ran ccleaner, rebooted and everything seems normal. 

                                    I am going to install avast in place of avg free 9.0...so I can check for rootkit baddies.

                                    I really appreacite your help and patience.  Your site looks good as well...adding to my favorites.

                                    Broni


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                                    I'm glad to see you back up and running :)

                                    kservices.exe - darn Kontiki

                                    To remove it completely...

                                    Go Start>Control Panel>Add\Remove ("Programs and Features" in Vista), and uninstall Sky Anytime (if present).
                                    Download, and run KClean.exe: http://static.sky.com/kclean/KClean.exe to remove Kontiki from your computer.
                                    NOTE: Kontiki is a known resource hog.

                                    colferk



                                      Greenhorn

                                      Thanks for the follow-up.


                                      petals

                                      • Guest
                                      I'm glad to see you back up and running :)

                                      kservices.exe - darn Kontiki

                                      To remove it completely...

                                      Go Start>Control Panel>Add\Remove ("Programs and Features" in Vista), and uninstall Sky Anytime (if present).
                                      Download, and run KClean.exe: http://static.sky.com/kclean/KClean.exe to remove Kontiki from your computer.
                                      NOTE: Kontiki is a known resource hog.

                                      Hi Broni,
                                      I am not sure if you will read my message since this thread has been inactive for quite sometime. I registered in this site just to thank you!!! So I got to the Softpedia download part and that fixed my internet connection problem. I am soo no t techy. Again, thank you and I hope there will be more people like you who would be kind enough to share their expertise to those who need it. Cheers from Manila, Philippines!!!

                                      Hugs and Kisses (hehe)
                                      Petals

                                      Broni


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                                      You're very welcome

                                      petals

                                      • Guest
                                      awww Broni I need your help. It went out again. I tried running winsock 2x then restarted my laptop and the router but it's still not connecting wirelessly. my iphone seems to be just fine with the connection. it's just my laptop that's having the problem. no new installs either... what do i do?:(

                                      petals

                                      • Guest
                                      oh i did the cmd thing  again and it fixed it!!! i hope it doesn't recur... :( But thanks again, Broni! :)

                                      Broni


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                                      You're very welcome

                                      Sachinn300



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                                        hey broni little help here :( ...my connection is bridged type. My pc gets connect but my cellphone gets connected but cannot establish connection :( :(

                                        Rob Pomeroy



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                                        hey broni little help here :( ...my connection is bridged type. My pc gets connect but my cellphone gets connected but cannot establish connection :( :(

                                        Please start a new thread.
                                        Only able to visit the forums sporadically, sorry.

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