please help no idea what to do all logs attached

[robtheslob]

Hi all. I am getting a little frustrated after days of scouring the FAQs section and searching the archives I have not been able to solve my issue. I am home for an extended stay for the holidays and I promised my sister I would attempt to fix her laptop for her.

Her Setup

• Sony Vaio VGN-FS8900P
  
• Windows XP professional SP3
• 68.5GB w/ 37.5GB(55%)free
• Intel Pentium M processor 1.73Ghz
• 2.0GB RAM (512 prior to one of my hopefull fixes)

 It is very similar to an earlier and as far as i can find unresolved post by drunknmunky_uk http://www.computerhope.com/forum/index.php?topic=69793.0 in that I am experiencing a high CPU usage(between 95-100% even with no other programs running) when trying to watch videos or listen to music which I feel is causing the "jittery" audio and video. I started by upgrading the memory from one 512 stick to 2x 1g 553MHz sticks bringing the computer up to the maximum 2GB. This made the computer run a bit faster but really no change to initial symptoms. I considered restoring to a previous date but when I ask her when this problem started happening I got no helpful responce. . I then thought maybe i would just backup all of the important files that she wanted to my external hd(ie. .mp3 and .m4a files from itunes library) and just do a clean install. After spending a few hours transferring files I found out that her cd-drive does not work. Nor does she still have the restore disk I got her 2 years ago. From there decided to try and free up some space so I uninstalled several unused applications ran cc-Cleaner a few times and defraged the C:\ drive. A little faster maybe but still having same problems.

I decided maybe the audio driver either needs updating or is just improperly installed. I installed the current version and ......... nothing haha. She was running a very old version of AdAware and widows firewall(tighter security than Fort Knox ) So I followed the "Read this before requesting page" And to  my surprise  Malwarebytes turned up nothing(at least from the quick scan from both the c: drive and the files that I had moved to my external) I will perform the full scan and post that log after this post. SuperAntiSpyware turned up absolutly nothing after 3 hours of scanning. And HJT found read as follows:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:45:32 AM, on 1/20/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Microsoft SQL Server\MSSQL$VAIO_VEDB\Binn\sqlservr.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Trend Micro\HijackThis\sniper.exe.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://search.imesh.com/sidebar.html?src=ssb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.sony.com/vaiopeople
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: RaptisoftGameLoader - http://www.miniclip.com/games/hamsterball/en/raptisoftgameloader.cab
O16 - DPF: {02CF1781-EA91-4FA5-A200-646E8241987C} (VaioInfo.CMClass) - http://esupport.sony.com/VaioInfo.CAB
O16 - DPF: {4CCA4E6B-9259-11D9-AC6E-444553544200} - http://h30155.www3.hp.com/ediags/dd/install/HPInstallMgr_v01.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

--
End of file - 4898 bytes


I am truly at a loss now and have expended all of my limited knowledge base on the issue.   Anyone out there have any ideas it seems like you guys can make miracles happen.

[attachment deleted by admin]

[robtheslob]

Well since my sister refused to listen to me and let the people who knew something about what was going on give me some advice she tried to restore using some vaio utility by pressing F10 at startup and it gave her an error message about setupreg.hiv not being found and now windows won't load. I tried to reset the bios to stock setting and restart but it will not boot windows instead it only tries to boot the recovery console which loads to about 10% and then gives the same message. Anyway i have ordered the recovery disks from sony support and they should be here tommorow. Hopefully noone has started to waste their time looking into this for me all i can say is I am happy that it will be fixed although I was quite excited about taking care of this without reformatting for once. If anyone still wants to take a crack at it I would be very interested in knowing what your approach to solving the problem would have been. I can tell you that I think this was actually more of a driver relatated issue given the fact that the cd-rom was not working. And the eventual fix for that was installing a patch for click2dvd which i thought was just a dved burning program but something in the registry was keeping the drive from being seen by my computer. Does anyone know if this error could have led to the high cpu usage? Just wanted to make sure i updated the thread so that noone reeally wasted their time I know there are pleantly of people to help and only so much free time to do it in.