Author Topic: user32.dll blue screen error (Read 13073 times)

msu715 · « **on:** February 02, 2009, 10:50:07 PM »

Hey, I was wondering what this means and how I can fix it. I can't log into safe mode and this problem continues even after I put in the Windows XP CD. Any help would be appreciated, thanks.

Broni · « **Reply #1 on:** February 02, 2009, 11:06:41 PM »

Post EXACT error, and when it happens.

msu715 · « **Reply #2 on:** February 02, 2009, 11:13:40 PM »

I turn on the computer, goes to the Windows XP log-in, black screen momentarily, then the blue screen pops up saying "c0000135(unable to locate component) This application has failed to start because user32.dll was not found. Re-installing the application may fix this problem.

Broni · « **Reply #3 on:** February 02, 2009, 11:17:09 PM »

Did you try Safe Mode?

msu715 · « **Reply #4 on:** February 02, 2009, 11:17:53 PM »

I did and it just goes to the blue screen.

Broni · « **Reply #5 on:** February 02, 2009, 11:20:21 PM »

1. If you have Windows CD, follow the steps from here: http://icrontic.com/articles/repair_windows_xp

2. If you don't have Windows CD...
Download Windows Recovery Console: http://www.thecomputerparamedic.com/files/rc.iso
Download, and install free Imgburn: http://www.imgburn.com/index.php?act=download
Using Imgburn, burn rc.iso to a CD.
Boot to the CD...let it finish loading.
When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
Then, follow the steps from here: http://icrontic.com/articles/repair_windows_xp, starting below this picture on page 1:

msu715 · « **Reply #6 on:** February 02, 2009, 11:42:36 PM »

I'm going to get my XP CD tomorrow and try it out. Do you think if I have the CD it will correct this error? Also, I have to boot it from the CD Drive correct?

Broni · « **Reply #7 on:** February 02, 2009, 11:46:13 PM »

Yes, you have to boot from Windows CD.
There is no guarantee, but we have to start with some steps.

msu715 · « **Reply #8 on:** February 03, 2009, 12:39:45 PM »

OK Broni, I have the XP reinstallation CD what's the next step?

Broni · « **Reply #9 on:** February 03, 2009, 04:15:42 PM »

Windows repair: http://www.geekstogo.com/forum/How-to-repair-Windows-XP-t138.html

msu715 · « **Reply #10 on:** February 03, 2009, 05:01:57 PM »

Ok I ran setup and in the process of installing windows it says "The file usbehci.sys could not be found"...it lets me browse but I have no clue where to find this file.

Broni · « **Reply #11 on:** February 03, 2009, 05:07:21 PM »

Is it legit Windows XP CD?
If so, try to clean the CD.

msu715 · « **Reply #12 on:** February 03, 2009, 05:15:22 PM »

It is, I guess you can just download the file onto a USB disk and transfer it on it said that on another forum...

Broni · « **Reply #13 on:** February 03, 2009, 05:19:53 PM »

Possible, but it doesn't guarantee, it'll work. No harm to try, though.

msu715 · « **Reply #14 on:** February 03, 2009, 05:24:53 PM »

Ok it finished installing but still goes into setup is this normal?

Broni · « **Reply #15 on:** February 03, 2009, 05:27:59 PM »

Did you remove CD?

msu715 · « **Reply #16 on:** February 03, 2009, 05:29:19 PM »

Ooops my bad, I'll do that now

msu715 · « **Reply #17 on:** February 03, 2009, 05:31:54 PM »

I removed the CD but it keeps going through a cycle of the Windows XP screen then reboots over and over again.

Broni · « **Reply #18 on:** February 03, 2009, 05:33:12 PM »

Go back to my reply #5, and try those steps.

msu715 · « **Reply #19 on:** February 03, 2009, 06:07:37 PM »

Once it's done installing, I remove the CD and change the boot sequence back to internal HDD right?

Broni · « **Reply #20 on:** February 03, 2009, 06:20:23 PM »

You don't have to change boot order. CD drive being the first one is perfectly fine.

msu715 · « **Reply #21 on:** February 03, 2009, 06:47:17 PM »

OK the reinstall worked fine, no more virus problems...HOWEVER, my internet explorer doesn't work, when I try to open it it says "The procedure entry point SHRegGetValueW could not be located in the dynamic link library SHLWAPI.dll" What does this mean?

Broni · « **Reply #22 on:** February 03, 2009, 07:01:20 PM »

Go Start>Run ("Start Search" in Vista), type in:
sfc /scannow
Click OK (hit Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) will find any errors, it may ask you for the CD/DVD.
If sfc won't find any errors in Windows XP, it'll simply quit, without any message.

evilfantasy · « **Reply #23 on:** February 03, 2009, 07:04:27 PM »

Why are you working the same problem in two threads?

Funny, Broni and I are giving the exact same advice...

http://www.computerhope.com/forum/index.php/topic,76041.0.html

The rootkit is still there. We just need to get Windows working.

Broni · « **Reply #24 on:** February 03, 2009, 07:10:07 PM »

LOOOOOOOL
msu715 - 50 lashes!
evil, what do you want to do?
I think, it's better, if he stays in your thread, since the computer is still infected??

msu715 · « **Reply #25 on:** February 03, 2009, 07:11:46 PM »

Alright Broni, I'll stick with evil fantasy thanks for your help

evilfantasy · « **Reply #26 on:** February 03, 2009, 07:13:51 PM »

Yea we should stay there since the rootkit is still active. Hopefully the SCF will work and we can get back to cleanup.

Broni · « **Reply #27 on:** February 03, 2009, 07:33:36 PM »

If sfc doesn't work for some reason, I also read, that the above error may be caused by KB834707 update, if installed on corrupt SP2 installation.

evilfantasy · « **Reply #28 on:** February 03, 2009, 07:49:44 PM »

We got it back with Dial-a-fix

Broni · « **Reply #29 on:** February 03, 2009, 08:11:21 PM »

Cool

astrojar · « **Reply #30 on:** July 13, 2010, 05:42:23 PM »

Quote from: Broni on February 02, 2009, 11:20:21 PM

1. If you have Windows CD, follow the steps from here: http://icrontic.com/articles/repair_windows_xp

2. If you don't have Windows CD...
Download Windows Recovery Console: http://www.thecomputerparamedic.com/files/rc.iso
Download, and install free Imgburn: http://www.imgburn.com/index.php?act=download
Using Imgburn, burn rc.iso to a CD.
Boot to the CD...let it finish loading.
When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
Then, follow the steps from here: http://icrontic.com/articles/repair_windows_xp, starting below this picture on page 1:

hi guys,
i have the same problem, i tried this step but it seems my laptop doesnt able to boot from cd
i burned the rc.iso file using imgburn.

i will try to get a xp pro sp3 cd

hoping your still here

thanks

Broni · « **Reply #31 on:** July 13, 2010, 06:15:27 PM »

astrojar
You need to start your own topic.

astrojar · « **Reply #32 on:** July 14, 2010, 04:53:43 AM »

ok,my bad
thanks

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Author Topic: user32.dll blue screen error (Read 13073 times)

msu715

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