Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: Computer restarting, freezing, BSOD  (Read 1352 times)

0 Members and 1 Guest are viewing this topic.


    Topic Starter


    Computer restarting, freezing, BSOD
    « on: February 06, 2009, 07:13:34 PM »

    I'm not sure if I'm posting this in the correct forum, so I apologise in advance if not. The past few weeks my computer has been either randomly restarting itself, completing freezing in which case I am forced to shut it down or coming up with the blue screen of death.

    There have been two different BSOD messages pop up, sometimes with different codes though. More commonly I've been getting
    STOP: 0x0000000D1 (0xEE1E5D00, 0x00000002, 0x00000000, 0xEE1E5000)

    And just this morning a new one popped up, this is the first time I've had this one -
    STOP: 0x00000050 (0x840FE84D, 0x00000001, 0x804E8F42, 0x00000000)

    I ran this program called memtest this morning but it came up with no errors. This all started happening not long after I had a virus on my computer. Every time I clicked a link on google, it would redirect me to some other website completely unrelated. I managed to find out it was some virus a lot of people were having at the time and followed some of their advice. One of which told me to delete a file called 'wdmaud.sys" which it was apparently attacking. I did so, but then reinstalled a hotfix from microsoft with that in it later on when the problems started as I thought maybe I shouldn't have deleted it.

    I've also tried system restore, which didn't work. After a virus scan, I found that there were two trojan horses in the system restore files, I healed them but haven't tried rolling back the system again because I didn't know whether it would make it worse.

    Sorry for typing so much, I wasn't sure how much information to give. I don't know what computer specs you need.... I'm running Windows XP (Home edition), about 40 GB harddrive and 256MB RAM.

    If you need anything else, I'll try my best to find the info. If anyone can offer any advice, I'd really appreciate it. Thanks!


    • Kraków my love :)
    • Thanked: 614
      • Computer Help Forum
    • Computer: Specs
    • Experience: Experienced
    • OS: Windows 8
    Re: Computer restarting, freezing, BSOD
    « Reply #1 on: February 06, 2009, 08:12:24 PM »
    Since your computer was/is infected do NOT attempt to use System Restore, or some infection will come back.

    Download HijackThis:
    by clicking on Download HijackThis Installer
    Install, and run it.
    Post HijackTHis log.


      Topic Starter


      Re: Computer restarting, freezing, BSOD
      « Reply #2 on: February 06, 2009, 09:17:24 PM »
      Hi Broni,

      Thanks for your response. I ran HijackThis and the log is as follows: (Am I supposed to check all of these in the program and click 'fix checked' or not?)

      Logfile of Trend Micro HijackThis v2.0.2
      Scan saved at 2:44:35 PM, on 7/02/2009
      Platform: Windows XP SP3 (WinNT 5.01.2600)
      MSIE: Internet Explorer v7.00 (7.00.6000.16762)
      Boot mode: Normal

      Running processes:
      C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
      C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
      C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
      C:\Program Files\CyberLink\Shared Files\RichVideo.exe
      C:\Program Files\iTunes\iTunesHelper.exe
      C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
      C:\Program Files\lg_fwupdate\fwupdate.exe
      C:\Program Files\iPod\bin\iPodService.exe
      C:\Program Files\Nokia\Nokia PC Suite 6\PCSync2.exe
      C:\Program Files\Nokia\Nokia PC Suite 6\PCSuite.exe
      C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
      C:\Program Files\PC Connectivity Solution\Transports\NclMSBTSrv.exe
      C:\Program Files\Common Files\Nokia\MPAPI\MPAPI3s.exe
      C:\Program Files\Mozilla Firefox\firefox.exe
      C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

      R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.smh.com.au/
      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
      R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
      R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.belarc.com/cgi-bin/SecurityAdvisorUpdate?version=2005.6.14.0&date=1118707200&advisor=7.0o
      R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride =
      O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
      O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
      O2 - BHO: (no name) - {0DB66BA8-5E1F-4963-93D1-E1D6B78FE9A2} - (no file)
      O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
      O2 - BHO: (no name) - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - (no file)
      O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
      O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
      O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
      O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
      O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
      O4 - HKLM\..\Run: [LGODDFU] "C:\Program Files\lg_fwupdate\fwupdate.exe" blrun
      O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
      O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
      O4 - HKLM\..\Run: [AudioDeck] C:\Program Files\VIA\VIAudioi\SBADeck\ADeck.exe 1
      O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
      O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
      O4 - HKCU\..\Run: [Nokia.PCSync] "C:\Program Files\Nokia\Nokia PC Suite 6\PCSync2.exe" /NoDialog
      O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 6\PCSuite.exe" -onlytray
      O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
      O4 - HKUS\.DEFAULT\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'Default user')
      O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
      O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
      O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
      O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
      O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\WINDOWS\System32\shdocvw.dll
      O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
      O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
      O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
      O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
      O14 - IERESET.INF: START_PAGE_URL=http://desktop.optusnet.com.au/dsl/favorites/homepage
      O16 - DPF: {615F158E-D5CA-422F-A8E7-F6A5EED7063B} (Bejeweled Control) - http://www.worldwinner.com/games/v46/bejeweled/bejeweled.cab
      O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
      O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
      O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
      O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
      O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
      O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
      O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
      O23 - Service: DeepSight Extractor Service for NP08 (eneaduyza) - Unknown owner - C:\WINDOWS\system32\gwlqinkejn.exe (file missing)
      O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
      O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
      O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
      O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
      O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
      O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
      O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
      O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe

      End of file - 7515 bytes


      • Kraków my love :)
      • Thanked: 614
        • Computer Help Forum
      • Computer: Specs
      • Experience: Experienced
      • OS: Windows 8
      Re: Computer restarting, freezing, BSOD
      « Reply #3 on: February 06, 2009, 09:20:01 PM »
      You still have some infection leftovers:
      O23 - Service: DeepSight Extractor Service for NP08 (eneaduyza) - Unknown owner - C:\WINDOWS\system32\gwlqinkejn.exe (file missing)
      It may be more, so...

      Read here: http://www.computerhope.com/forum/index.php/topic,46313.0.html
      Start new topic here: http://www.computerhope.com/forum/index.php/board,7.0.html