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Author Topic: vista errors/oxc0000098/ntoskrnl.exe  (Read 13617 times)

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pendel

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    vista errors/oxc0000098/ntoskrnl.exe
    « on: February 15, 2009, 04:57:06 PM »
     
    I installed SP1 via my normal scheduled updates, as i have been doing since
    installation. When the system rebooted, there was an error   
    , so i now cannot boot my computer. I get the following message:-

    File:   ntoskrnl.exe
    Status: 0xc0000098

    Windows failed to load because a required file is missing or corrupt.

    It will not even start by last known good configuration or safe mode.

    Using the repair option on the install disc, brings this back to repaired state but after another automatic update it goes back to the same condition where i have to do this same thing all over again then it updates again and the problem cycles on

    Any help would be greatly appreciated





    Broni


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    Re: vista errors/oxc0000098/ntoskrnl.exe
    « Reply #1 on: February 15, 2009, 05:05:29 PM »
    You're saying, it happens every time, you install SP1?

    Navigate to: C:\Windows\Minidump folder.
    If you see any .dmp files, zip all of them, and attach zipped file to your next reply.


    pendel

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      Re: vista errors/oxc0000098/ntoskrnl.exe
      « Reply #2 on: February 15, 2009, 05:45:14 PM »
      hi broni,
      i dont really know whats being updated each time but the last update was about ten updates, which get wiped off each time this happens....i hope i did this post with zipfile right

      [attachment deleted by admin]

      Broni


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      Re: vista errors/oxc0000098/ntoskrnl.exe
      « Reply #3 on: February 15, 2009, 06:25:24 PM »
      OK. It took a while, because of number of dump files.
      It looks like we have some serious issues here.
      Basically, each crash lists different system file being at fault:
      csrss.exe
      volsnap.sys
      ntkrpamp.exe (3)
      Ntfs.sys
      win32k.sys
      svchost.exe
      ecache.sys (2)

      We either have some serious system files corruption, or some hardware problem.
      Let's start with some tests:
      1. Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287
      2. Run Windows Memory Diagnostics Tool: http://www.geekstogo.com/forum/Windows-Memory-Diagnostic-Tool-t177564.html

      pendel

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        Re: vista errors/oxc0000098/ntoskrnl.exe
        « Reply #4 on: February 16, 2009, 05:48:14 AM »
        i'm sorry ive been to these sites but dont know which or what exactly to download from the lists, also i ran a memory test from my computer and it said all was fine, i have had an e-mail from microsoft asking me to perfom these tasks but dont feel confident that i know what i'm doing

         Note: A computer may store more than one copy of Windows Vista. Please highlight the one which encounters issues. The order of the items in the dialog-box is identical with the one on the boot menu.
         

        5. In the dialog box titled "System Recovery Options", click "Command Prompt" and run the following commands:
         
        cd    C:
        del   C:\windows\system32\drivers\pcmcia.sys*
        del   C:\windows\system32\drivers\1394bus.sys
        del   C:\windows\system32\drivers\ohci1394.sys
        del   C:\windows\system32\driverstore\filerepository\pcmcia.infblablabla*
        del   C:\windows\system32\driverstore\filerepository\1394.infblablabla
        del   C:\windows\system32\driverstore\filerepository\sdbus.infblablabla*
        del   C:\windows\inf\sdbus.inf*
        del   C:\windows\inf\sdbus.PNF*
         
        By performing these steps, the personal profile on the hard drive will not be affected

        Broni


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        Re: vista errors/oxc0000098/ntoskrnl.exe
        « Reply #5 on: February 16, 2009, 10:31:55 AM »
        An email from Micro$oft? M$ doesn't send any emails. You need to tell us more about that email.
        As for tests...
        ...did you run Windows Memory Diagnostics Tool: http://www.geekstogo.com/forum/Windows-Memory-Diagnostic-Tool-t177564.html?
        ...hard drive test...I'll help you out here, but we need to know, what hard drive you have...

        Download, and install Everest: http://www.majorgeeks.com/download4181.html
        Open it, click Computer, then Summary.
        In upper menu, go Report>Quick Report-Summary
        Save it in text file, and paste it in your next post.
        Don't include anything under the line Debug - PCI

        pendel

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          Re: vista errors/oxc0000098/ntoskrnl.exe
          « Reply #6 on: February 16, 2009, 12:04:38 PM »
          i dont know if this is right but am trying. never done this before

          [attachment deleted by admin]

          Broni


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          Re: vista errors/oxc0000098/ntoskrnl.exe
          « Reply #7 on: February 16, 2009, 12:09:39 PM »
          Quote
          ...did you run Windows Memory Diagnostics Tool: http://www.geekstogo.com/forum/Windows-Memory-Diagnostic-Tool-t177564.html?

          --------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

              Version                                           EVEREST v2.20.405
              Homepage                                          http://www.lavalys.com/
              Report Type                                       Quick Report
              Computer                                          DEL-PC
              Generator                                         Del
              Operating System                                  Microsoft Windows Vista Home Edition 6.0.6000 (WinVista Beta)
              Date                                              2009-02-16
              Time                                              18:56


          --------[ Summary ]-----------------------------------------------------------------------------------------------------

              Computer:
                Computer Name                                     DEL-PC
                DirectX                                           4.09.00.0904 (DirectX 9.0c)
                Operating System                                  Microsoft Windows Vista Home Edition
                OS Service Pack                                   -
                User Name                                         Del

              Motherboard:
                BIOS Type                                         AMI (07/24/08)
                Communication Port                                Communications Port (COM1)
                CPU Type                                          2x , 2400 MHz (7 x 343)
                Motherboard Chipset                               Unknown
                Motherboard Name                                  Unknown
                System Memory                                     3200 MB

              Display:
                Video Adapter                                     NVIDIA GeForce 7100 / NVIDIA nForce 630i
                Video Adapter                                     NVIDIA GeForce 7100 / NVIDIA nForce 630i
                Monitor                                           Generic PnP Monitor [NoDB]  (F5UC5A0137396)

              Multimedia:
                Audio Adapter                                     High Definition Audio Controller [NoDB]

              Storage:
                IDE Controller                                    Standard Dual Channel PCI IDE Controller
                IDE Controller                                    Standard Dual Channel PCI IDE Controller
                SCSI/RAID Controller                              Microsoft iSCSI Initiator
                Floppy Drive                                      Floppy disk drive
                Disk Drive                                        MAXTOR STM3500320AS ATA Device  (465 GB, IDE)
                Optical Drive                                     Optiarc DVD RW AD-7201S ATA Device
                SMART Hard Disks Status                           OK

              Partitions:
                C: (NTFS)                                         476937 MB (360912 MB free)

              Input:
                Keyboard                                          HID Keyboard Device
                Mouse                                             HID-compliant mouse
                Mouse                                             Microsoft PS/2 Mouse

              Network:
                Network Adapter                                   NVIDIA nForce 10/100 Mbps Ethernet  (192.168.1.101)

              Peripherals:
                Printer                                           Microsoft XPS Document Writer
                USB1 Controller                                   Standard OpenHCD USB Host Controller [NoDB]
                USB2 Controller                                   Standard Enhanced PCI to USB Host Controller [NoDB]
                USB Device                                        Digidesign Mbox 2 Audio Driver
                USB Device                                        Digidesign Mbox 2 Firmware Updater
                USB Device                                        Digidesign Mbox 2 Midi Driver
                USB Device                                        Evolution MK-449C USB Driver
                USB Device                                        USB Composite Device
                USB Device                                        USB Composite Device
                USB Device                                        USB Composite Device
                USB Device                                        USB Human Interface Device
                USB Device                                        USB Human Interface Device

          Broni


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          Re: vista errors/oxc0000098/ntoskrnl.exe
          « Reply #8 on: February 16, 2009, 12:12:45 PM »
          Disk Drive  MAXTOR STM3500320AS ATA Device  (465 GB, IDE)

          From here: http://www.tacktech.com/display.cfm?ttid=287#maxtor, get Maxtor PowerMax v4.23


          pendel

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            Re: vista errors/oxc0000098/ntoskrnl.exe
            « Reply #9 on: February 16, 2009, 12:57:10 PM »
            hi broni
            ive downloaded Maxtor v4.23, but did not run the memory check from the website you posted, this looks a little complicated

            Broni


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            Re: vista errors/oxc0000098/ntoskrnl.exe
            « Reply #10 on: February 16, 2009, 01:03:37 PM »
            Print it out, read couple of times, proceed slowly, and I assure you, it won't be complicated.
            You may try it, or spend some bucks in computer shop. It's up to you.

            pendel

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              Re: vista errors/oxc0000098/ntoskrnl.exe
              « Reply #11 on: February 16, 2009, 03:01:06 PM »
              well after several attempts this was a failure i got as far as burning the diagnostic material onto disk to boot system but after switching of computer then back on with the disk in the drive nothing happened, it just started up into windows, LOL....looks like I'm gonna be spending Bucks at the shop.

              Broni


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              Re: vista errors/oxc0000098/ntoskrnl.exe
              « Reply #12 on: February 16, 2009, 03:25:03 PM »
              You're doing fine.
              You need to access computer BIOS, and change boot order, so CD drive is listed before hard drive.

              pendel

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                Re: vista errors/oxc0000098/ntoskrnl.exe
                « Reply #13 on: February 16, 2009, 04:00:49 PM »
                now you,ve totally lost me, i went in bios from the windows vista disc  to reinstate vista by going into a box that said repair computer, run memory test. [which i did] or total reinstall. bios. after getting the errors but how i get there now is beyond me,and what to do when i'm there? oh boy!

                hey Broni go easy on me i'm not a technogeek........LOL

                Broni


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                Re: vista errors/oxc0000098/ntoskrnl.exe
                « Reply #14 on: February 16, 2009, 04:37:02 PM »
                Quote
                i went in bios from the windows vista disc
                No, no.
                What computer brand, and model is it?
                When you start the computer, at the bottom of the screen, you'll see:
                Press some key to enter setup
                You have to press THAT key to enter BIOS.

                You'll see something like this:



                Then you'll have to find boot section:


                pendel

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                  Re: vista errors/oxc0000098/ntoskrnl.exe
                  « Reply #15 on: February 17, 2009, 03:09:49 AM »
                  Dell pc acpi x86 based QUAD CORE 9.6Ghz Q6600 4GB/500GB & GeForce 7050 GALAXY (140271350778)‏
                  this is all i can tell you because it was purchased new custom built from e-bay.........the screen you show does not appear on my computer it just starts with a large screen saying american megatrends and a load of writing that lasts for a millisecond that i cant hold or read then  into vista from black screen,,,,,,my other computer windows xp does though so i know what your saying. Ill keep trying

                  Broni


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                  Re: vista errors/oxc0000098/ntoskrnl.exe
                  « Reply #16 on: February 17, 2009, 06:17:13 PM »
                  The screen, I posted won't appear until you press certain button to access BIOS.
                  I can see from the Everest report, that you have AMI BIOS.
                  When your computer starts, hold DEL key.

                  pendel

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                    Re: vista errors/oxc0000098/ntoskrnl.exe
                    « Reply #17 on: February 18, 2009, 06:03:03 AM »
                    No that didn't work either, it goes straight into the windows black screen with the moving green bars, sorry Broni, thanks for your very kind help and  patience, now it really does look like the last resort, dare i say it [shop]  :'(             kind regards......  Del

                    pendel

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                      Re: vista errors/oxc0000098/ntoskrnl.exe
                      « Reply #18 on: February 18, 2009, 07:35:08 AM »
                      Hey Broni, sorry about that last message, went back and tried again and in it went it must have been a bit of crap under the Del key, ok so what next now that i can get into the big unknown mysteries of my computer?

                      Broni


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                      Re: vista errors/oxc0000098/ntoskrnl.exe
                      « Reply #19 on: February 18, 2009, 05:12:53 PM »
                      Look at the screenshots in my reply #14.
                      Using arrow key, move the highlight from "Main" to "Boot", then hit Enter.
                      Boot section will be displayed.
                      Using arrow key, highlight CD drive, and then using "+" key move the drive to the first position.
                      When done, press F10 to "Save and exit".
                      Restart computer, and watch for:
                      Press any key to boot from CD

                      pendel

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                        Re: vista errors/oxc0000098/ntoskrnl.exe
                        « Reply #20 on: February 19, 2009, 12:31:10 PM »
                        done all that but just got a black  screen the disc never started,,,,,,,,,,,,, back to the drawing board..

                        Broni


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                        Re: vista errors/oxc0000098/ntoskrnl.exe
                        « Reply #21 on: February 19, 2009, 06:36:36 PM »
                        Well, we're back to original suspicion - hardware problem.
                        If the computer doesn't want to boot from bootable disk, then it's either RAM, or motherboard issue.
                        Do you have more than one RAM stick?
                        If so, try to start computer with one stick at a time.

                        pendel

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                          Re: vista errors/oxc0000098/ntoskrnl.exe
                          « Reply #22 on: February 20, 2009, 04:01:26 AM »
                          Well Broni, i was looking on the microsoft site and theres a lot of issues about vista having driver compatability problems and they are still looking into these problems what i cant understand is i have had the computer only six months and its been fine because i have never had this computer connected to the internet i've only used it for music software but over the last two weeks i had to connect and thats when the problem started so there must lie the answer, its fine until it uploads any updates for vista and then its back to re-instating everything from disc , i've now unchecked the box that lets it download updates it was pissing me off,,,,,,,,,,,so i dont know mabe i shall just get someone to look at it, i shall let you know what was the cause when its hopefully fixed, i just hope i dont have to wipe the hard drive  because i have installed a lot of music software which cost a fortune  ,many many thanks for your help, if you didnt live so far away i would buy you a beer,,thanks Broni all the best.............Del

                          Broni


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                          Re: vista errors/oxc0000098/ntoskrnl.exe
                          « Reply #23 on: February 20, 2009, 02:04:21 PM »
                          Quote
                          i have had the computer only six months
                          Your best bet - take advantage of the warranty. I wasn't aware, the machine is still under warranty.