Virus affecting search engine! PLEASE HELP ME GET RID OF THIS THING!

[frustrated89]

This is on a laptop that has a wireless connection. Would this part be different?

1. Right-click the network icon in the System Tray.
2. From the pop-up menu, select "Diagnose and Repair".
3. Click "Automatically get new IP settings for the network adapter 'Local Area Connection'". At this stage there is annoyingly no "Reset network adapter" option.
4. In the "Windows needs your permission to continue" box, click Continue.
5. Wait for the "Repairing" window to complete (takes a while).
6. In the Windows Network Diagnostics window, click "Reset the network adapter 'Local Area Connection'".
7. You should see "The problem has been resolved".
8. Click Close.

[evilfantasy]

Just skip that for now.

[frustrated89]

I downloaded the Malwarebytes' anti-malware, installed it but the program won't open. When I click to open it I'm prompted by Windows Defender asking whether or not to allow which I click allow but still nothing happens, what can I do?

[frustrated89]

I've got Norton Protection Center, i downloaded combofix and trend microscan. User account control is what is popping up asking whether or not to continue. When i click continue, the program still doesn't open up.  it's not windows defender, sorry.

[evilfantasy]

Don't run ComboFix yet. You could damage your computer. Please stick to my instructions to make things easier on both of us

Go to the folder C:\Program Files\Malwarebytes' Anti-Malware

Open the Malwarebytes' Anti-Malware folder and right click on the mbam icon and choose Rename. Give it any random name, xzy123 or whatever. Then double click the newly renamed mbam icon and see if it will run.

[frustrated89]

still not working 

[evilfantasy]

Try this please.

Download the NVT Malware Remover Tool to your desktop.
 
* Unzip the file and then run the installer.
* Once installed click on the Update tab and check for updates.
* Next click the Scan tab and then click Scan button to begin the scanner.
* If any threats are found select the Remove button and then click Apply
* Next select the button next to Copy in DETECTED folder then click Apply
* Next at the top of the scanner window click Menu then select Open DETECTED folder
* Post that log back here.
* Restart the computer.

[frustrated89]

After I did the scan it said that No malicious files were found. and I went to check out the log and nothing is there.

Getting difficult?

[evilfantasy]

Rename ComboFix to Combo-Fix and try to run it. Post the log.

[frustrated89]

how do i disable trend micro officescan, do u know?

[evilfantasy]

Just continue on with ComboFix. Allow it to run if Trend Micro tries to block it.

[frustrated89]

When will I know that it's finished?? or what will happen when it is finished?

[evilfantasy]

What stage is it on?

[frustrated89]

well it's showing the log file in Notepad, but that's it.

[evilfantasy]

Copy that log and post it here. Or save it to the desktop and attach it. either way I need the log.

Did ComboFix restart the computer? If not the restart it after posting the log.