Author Topic: windows problem (Read 20082 times)

mmsw · « **on:** April 17, 2009, 05:57:01 PM »

I have a Dell laptop, Inspiron E1705 running windows XP

About a month ago my start bar and icon disappeared, I contacted microsoft support and had been working with them, I will cut and paste what they had me do:

1) MICROSOFT RESPONSE:
Please be assured you have successfully contacted the correct support team and I will be working with you to address your concerns as quickly as possible.

From your description, I understand that when trying to start the computer the Start button the desktop icons were missing. You downloaded a hotfix but it didn’t work. If there has been any misunderstanding, please let me know.

I understand the inconvenience this issue has caused. Please be assured that I will do my best to assist you in resolving it.

I suggest we perform the following steps to troubleshoot our issue:

1. Start your Windows XP to Desktop.

2. Press the Ctrl + Alt + Del keys to open the Task Manager.

3. Click the File menu and click "New Tasks (run...)"

4. Type "CMD" (without quotation marks) in the box and click OK.

5. Type following command into the prompt window and press ENTER:

Reg add "HKLM\SYSTEM\CurrentControlSet\Services\RpcSs" /v ObjectName /t REG_SZ /d LocalSystem

6. Restart your computer and test the issue again.

If our issue still occurs, I suggest we perform the following steps to troubleshoot our issue:

1. Press the Ctrl + Alt + Del keys to open the Task Manager.

2. Click the File menu and click "New Tasks (run...)", type REGEDIT, and click OK.

3. Click Export under the File menu, choose all under Export range, type filename for this backup registry, and click Save.

Then please refer to the following steps.

4. Expand to HKey_local_machine\software\Microsoft\Windows NT\Currentversion\Winlogon in the left pane.

5. In the right pane, find the "Shell" value.

6. Right clicked the Shell value and selected Modify and changed the Value to "explorer.exe" (without the quotation marks).

7. Click OK and restart the computer to check the issue.

8. Restart the computer to check the issue again.

Does the issue exist?

MY REPLY AFTER FOLLOWING ABOVE INSTRUCTIONS:

Ok, I had to use suggestion #2. The computer does now load windows..albeit the icons are large and it looks different...so, now what do I do.
I do have the task bar showing, but an error window came up.
at the top of the window it says:

hpqth08.exe net framework Initilization Error

inside the window the message is:

Please set registry key HKLM\Software\microsoft\.NETFramework\InstallRoot to point to the .NET Framework install location

Thanks for you help...this has been interesting.

MICROSOFT RESPONCE:

hanks for your reply. I understand that the computer can boot up now. But we kept getting some error messages related to .Net Framework.

The issue can occur if the relevant files was corrupted.

I suggest we perform a System Restore to back up the system to a state before this issue occurred.

Note: If you have some important documents or files which were created after the restore point, please copy them to My Documents. By doing this, even if you back the system up to the initial status, the documents will be saved in My Documents.

To restore your system to a previous state, we can use the following steps:

1. Before you start, please close all open files and close all open programs.

2. Click "Start"; click "Programs or All Programs"; click "Accessories"; click "System Tools"; and click "System Restore". The System Restore user interface should appear.

3. Select "Restore my computer to an earlier time" and click "Next".

4. From the restore points available, select an appropriate restore point when your system was working correctly and click "Next".

5. Click "Next" again. The restore process will run and your system will restart automatically.

6. After restarting, check whether your system functions correctly now. If not, you can undo your last restoration or select another restore point in the System Restore user interface.

MY REPLY:

I cannot find a restore point avaliable when the computer was working properly. The only date it is allowing me to use is April 7, and my system was not working properly then. What should I do?

They had me insert my original Windows XP disk and reinstall.

I am still getting the .Net error as well as this :

" The requested look up key was not found in any activation content."

So while windows is loading fine now, the start bar and the icons are showing...these error messages don't allow me to do anything

I appreciate any help!!!

Karnac · « **Reply #1 on:** April 17, 2009, 06:35:54 PM »

Maybe something here can help you:

http://www.kellys-korner-xp.com/taskbarplus!.htm

milesman · « **Reply #2 on:** April 17, 2009, 07:04:29 PM »

You could try uninstalling .NET and reinstall it. You can uninstall it in add/remove programs. Most programs today require the .NET extension so the reinstall link is as follows:

http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en

Hope that helps!

midsail · « **Reply #3 on:** April 17, 2009, 07:09:16 PM »

Hello mmsw
This error pretends to some kind of Hewett-Packard. Do U have some kinda Hp (Hewett-Packard) software? Try uninstall all HP software. Reboot and let us know if this fix the problem.

mmsw · « **Reply #4 on:** April 17, 2009, 07:11:59 PM »

It seems now, when I try to download anything I get that error pop up:

" The requested look up key was not found in any activation content."

It won't let me do anything

milesman · « **Reply #5 on:** April 17, 2009, 07:17:56 PM »

Uninstall the .NET framework.

mmsw · « **Reply #6 on:** April 17, 2009, 07:19:01 PM »

Ok, I uninstalled the HP stuff..re-started the computer, I am still getting the .net error when windows loads, and when I access the internet and try to...lets say.. do something as simple as opening another tab or window..I get the pop up saying:

" The requested look up key was not found in any activation content."

mmsw · « **Reply #7 on:** April 17, 2009, 07:20:46 PM »

How do I uninstall the .Net framework?

patio · « **Reply #8 on:** April 17, 2009, 07:25:36 PM »

Add/Remove Windows Components from the Control Panel...

milesman · « **Reply #9 on:** April 17, 2009, 07:27:47 PM »

right. but remember to reinstall it. Most applications need it to operate.

midsail · « **Reply #10 on:** April 17, 2009, 07:30:11 PM »

Preform the step milesman states. Be sure to remove all .net frame from the add n remove. Next try doing a Windows update. After the Window update do a check disk and degrag. The chck disk and defrag will not fix the problem, but will help in getting the HDD in some kinda organized condition. If u have Win XP CD boot from it and do like if u r going to install Windows, but do not CHOOSE THE OPTION REFORMAT. Keep following the instruction and u will get to a option that states fix this Window Install. Select this option and let it run. Write back with the results.

milesman · « **Reply #11 on:** April 17, 2009, 07:31:14 PM »

Which service pack do you have?

mmsw · « **Reply #12 on:** April 17, 2009, 07:39:32 PM »

Ok when I go to add/delete programs I only have these options:

Comcast high speed internet install wizard

Conexant HDA D110 MDC V.92 Modem

Dell resource CD

Intell graphics media accelerator driver

Synaptics Pointing Device

This is odd...

also...I have service pack 2

mmsw · « **Reply #13 on:** April 17, 2009, 07:42:33 PM »

I almost want to uninstall everything then reinstall the original disks?? should I do that?? and if so how to do it correctly?

milesman · « **Reply #14 on:** April 17, 2009, 07:43:21 PM »

Maybe part of the .NET framework has become corrupted. I'll post in a second.

midsail · « **Reply #15 on:** April 17, 2009, 07:47:32 PM »

U should be seeing a lot more then just those 5 items. Follow my previous post about the Fix Win install. U are missing wind installers, .Net Frame I see u did not post any A/V SW nor Anti malware SW.

milesman · « **Reply #16 on:** April 17, 2009, 07:50:53 PM »

Sometimes the framework is in the Change/Remove Programs section of the Add/Remove Programs list. Try to find something like:

Microsoft .NET Framework (English)

Hope that works for you!

mmsw · « **Reply #17 on:** April 17, 2009, 07:59:55 PM »

there is something wrong...I go to the add/remove programs then dbl click the change /remove programs... a window pops up and says:

Another copy of this set up is running. Please wait until the other set up is complete before attempting to run again.

I cannot find anything that says .Net

mmsw · « **Reply #18 on:** April 17, 2009, 08:12:24 PM »

I try to click on that link you gave me:

http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en

and when I do I get that message that won't let me go any where:

the required look up key was not found in any active activation content

milesman · « **Reply #19 on:** April 17, 2009, 08:20:56 PM »

Yes, uninstalling will most likely fix your problem. Here is how you do it:

1) Start your computer with the install disk in the drive. When (presumably) the dell logo comes up. Press F12 (Or F8) Depending on your OS version.

2) A screen will most likely show up that says " Push any key to boot from CD" Do as is says. Hey that rhymes!

3) A DOS like screens (Quite ugly) That says " Setup is loading files..." will come up. This could take a while depending on your processor speed.

4) After all this, setup will ask you something like:
"Install XP" Press F1, or whatever it tells you to do.

5) Another screen will ask you what partition to install XP on. Select the one with the biggest number.

6) A screen may appear asking you if you want to continue. It also may say that a "Windows" folder is already on that certain partition. Say yes. F1 or something.

7) A license agreement will come up telling you a bunch of jibberish. Bypass that.

Finally it will copy all the files.

9)The real setup will come up, asking personal question (HRRM) :oRemember, it will come to a point when it will ask you for the installation type. Do a clean install. The rest will just present itself.

mmsw · « **Reply #20 on:** April 17, 2009, 08:28:28 PM »

Ok...i am starting this...right now set up is loading files

patio · « **Reply #21 on:** April 17, 2009, 08:31:02 PM »

Are you aware you are about to lose ALL your data and programs ? ?

mmsw · « **Reply #22 on:** April 17, 2009, 08:33:17 PM »

I have a question... it is asking me...well asctually telling me that installing mulpiple operating systems on a single partition in not reccomended.
di I continue or select a different partition???

help

mmsw · « **Reply #23 on:** April 17, 2009, 08:34:11 PM »

yes...there is nothing I want to save

milesman · « **Reply #24 on:** April 17, 2009, 08:35:31 PM »

Yes, you will loose all your data. But if you don't have anything important than this IS the way to go.

milesman · « **Reply #25 on:** April 17, 2009, 08:38:04 PM »

Hmm.. that's never happened to me. Oh, first format the partition. If you go back to the select partition page it should display that option. After it formats then install xp.

mmsw · « **Reply #26 on:** April 17, 2009, 08:40:45 PM »

I am back at the partition page.
My options are:
partition1 [NTFS} 95386 MB <53329 free>

Unpartitioned space 8 MB

milesman · « **Reply #27 on:** April 17, 2009, 08:42:28 PM »

Bummer. Maybe you should go ahead an install xp anyways on that partition. You will be able to delete the other os later.

mmsw · « **Reply #28 on:** April 17, 2009, 08:43:12 PM »

On partition1?

milesman · « **Reply #29 on:** April 17, 2009, 08:44:35 PM »

yeh. I know it's not recommended. But that's only because your apps won't be seen in the new os.

mmsw · « **Reply #30 on:** April 17, 2009, 08:48:08 PM »

OMG..another question

it is asking me if I wwant to:

format the partition using NTFS file system <quick>

format the partiotion using NTFS file system or..

leave the current file system in tact

I am assuming I do not want the third option

milesman · « **Reply #31 on:** April 17, 2009, 08:49:26 PM »

That's how you format it! Perfect! Do the quick one for the heck of it.

mmsw · « **Reply #32 on:** April 17, 2009, 08:53:43 PM »

thanks for hanging in there with me...its copying!!!

milesman · « **Reply #33 on:** April 17, 2009, 08:54:28 PM »

No problem. Love to help.

mmsw · « **Reply #34 on:** April 17, 2009, 08:56:29 PM »

I do have a question...will I need to use these other disks? like the drivers CD for reinstalling Dell Inspiron, the Dell Media experience ect?

milesman · « **Reply #35 on:** April 17, 2009, 08:58:28 PM »

Definitely the drivers, anything that has to drivers. Media Center is always good. Tell me the name of each disk and I'll tell you if you need to install them.

mmsw · « **Reply #36 on:** April 17, 2009, 09:04:05 PM »

#1 for reinstalling tools system software : antivirus, support software, multimrdia aoftware, internet software.

#2reinstalling Dell insiron Computer software: contents: device drivers, diagnostics and utilities

#3 reinstalling Dell media experience 3.1

#4reinstalling Dell MediaDirect 3

#5 reinstalling Cyberlink Power DVD 5.7 software

#6 reinstalling dell mediadirect on dell inspiron E1705 systems

milesman · « **Reply #37 on:** April 17, 2009, 09:05:30 PM »

All of them are good. Install 'em all.

mmsw · « **Reply #38 on:** April 17, 2009, 10:08:11 PM »

seems I've used all my alloted messaging!

It is still formatting...at 32%

milesman · « **Reply #39 on:** April 17, 2009, 10:10:00 PM »

OK, I'll just stay put. I'm watching TV ans playing games. I'm put.

mmsw · « **Reply #40 on:** April 17, 2009, 10:35:13 PM »

at 94%

milesman · « **Reply #41 on:** April 17, 2009, 10:38:41 PM »

OK, still here.

BC_Programmer · « **Reply #42 on:** April 17, 2009, 10:39:49 PM »

Just wanted to say, "good luck, we're all counting on you."

mmsw · « **Reply #43 on:** April 17, 2009, 10:43:53 PM »

thanks couldn't do this with out you guys!!

milesman · « **Reply #44 on:** April 17, 2009, 10:45:43 PM »

so did it work?

mmsw · « **Reply #45 on:** April 17, 2009, 10:48:10 PM »

It is installing windows now...it is telling me that it will be about 30 more min.

milesman · « **Reply #46 on:** April 17, 2009, 10:48:38 PM »

Would you like me to stay here?

milesman · « **Reply #47 on:** April 17, 2009, 10:49:14 PM »

It actually only takes about 10 mins.

mmsw · « **Reply #48 on:** April 17, 2009, 10:50:02 PM »

mmsw · « **Reply #49 on:** April 17, 2009, 11:02:06 PM »

almost done...when it is finished...what should I try to load first?

milesman · « **Reply #50 on:** April 17, 2009, 11:04:51 PM »

The Drivers and then the media direct and then the rest.

mmsw · « **Reply #51 on:** April 17, 2009, 11:08:09 PM »

Ok drivers...done

I am trying media direct

mmsw · « **Reply #52 on:** April 17, 2009, 11:10:13 PM »

It did it again... it sais installation stopped due to failure when copying files. Please check system and try again

milesman · « **Reply #53 on:** April 17, 2009, 11:11:39 PM »

ok... one sec

milesman · « **Reply #54 on:** April 17, 2009, 11:14:17 PM »

Oh, I just found out that's a common problem with Dell Media Direct. Thousands of people have had that problem. Don't worry. You'll be able to install other things. Try connecting to the net and see if that .NET thingy is coming up.

mmsw · « **Reply #55 on:** April 17, 2009, 11:16:20 PM »

Hold on... I think I have to load the applications cd...

mmsw · « **Reply #56 on:** April 17, 2009, 11:17:40 PM »

Its unzipping

milesman · « **Reply #57 on:** April 17, 2009, 11:18:20 PM »

Good...Hasn't this been FUN?

mmsw · « **Reply #58 on:** April 17, 2009, 11:20:58 PM »

Unbelievable...I am still working on this

mmsw · « **Reply #59 on:** April 17, 2009, 11:25:15 PM »

Ok..I might have an issue... an error poped up it says:
missing microsoft's .NEt Framework. to complete the intallation of dell support you must install the framework for microsoft by going to the following link- http://windowsupdate.com
once the .Netframework id installed, re-run the steup for dell support

thisc ould be a problem because I do not know if the laptop will connect to the internet? what should I do?

milesman · « **Reply #60 on:** April 17, 2009, 11:27:54 PM »

OK, can u try 2 connect 2 the net? Like I said before you need to install .NET.

mmsw · « **Reply #61 on:** April 17, 2009, 11:29:00 PM »

Ok...I will have to disconnect for a few minuets...I'll be back

milesman · « **Reply #62 on:** April 17, 2009, 11:39:27 PM »

OK I'll wait. $:-\$

mmsw · « **Reply #63 on:** April 17, 2009, 11:43:39 PM »

cannot connect nor can I find my wireless connection

milesman · « **Reply #64 on:** April 17, 2009, 11:46:17 PM »

OHHHH DARNNNNN! The drivers aren't installed! Stay put for a sec.

milesman · « **Reply #65 on:** April 17, 2009, 11:47:32 PM »

Can u come over 2 the chat thingy?

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