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Author Topic: Malwarebytes and AVG updates have been disabled by possible virus.  (Read 15403 times)

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agnostida

    Topic Starter


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    Malwarebytes and AVG updates have been disabled by possible virus.
    « on: May 04, 2009, 08:04:46 PM »
    I am running XP and have been using AVG, Malwarebytes & SuperAntiSpyware for some time now.  I have the most current (free) versions of all three.  I am using Windows firewall.

    Possible Mistake #1: Last night when given a warning by AVG that the website I was trying to access was unsafe, I chose to utilize google search on my toolbar to take me to another site INSTEAD of actually clicking on the iconed option to navigate away from the website provided by AVG.

    FOR SURE Mistake #2: When shutting down my computer an hour later an error message popped up before everything turned off.  I did NOT take note of the number or message of the error.  I do know that I have never seen that message before.  Not helpful for you, I realize.

    Today, turning my computer back on, I've noticed that AVG is not loaded onto my task bar as usual.  And, a little more digging around has uncovered the unfortunate fact that I cannot update AVG OR Malywarebytes -both claiming that a connection with the update server has failed.  I can, and have, updated my SuperAntiSpyware today, however.  All three programs are still able to scan and I have done this, but to no avail.  No infection was found.

    Many more repeated attempts and I still cannot update AVG or Malwarebytes.

    I am tempted to uninstall and then reinstall both programs and see what happens, but thought I should run this by the experts first before I start piddling around on my own.

    Any thoughts?

    I sure appreciate this expertise available on this site.  Y'all are lifesavers!
    Logged

    evilfantasy

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    Re: Malwarebytes and AVG updates have been disabled by possible virus.
    « Reply #1 on: May 04, 2009, 08:16:18 PM »
    Click Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.

    * Scroll down to Non-plug and Play Drivers and click the plus icon to open those drivers.
    * Search for any of the following:

    - UACd.sys <- Or anything beginning with UAC
    - gaopdxserv.sys <- Or anything beginning with gaopd
    - gxvxcserv.sys <- Or anything beginning with gxvx
    - Seneka.sys <- Or anything beginning with Seneka
    - clbdriver.sys <- Or anything beginning with clbdriver
    - TDSSserv.sys <- Or anything beginning with TDSS
    - ovfst.sys <- Or anything beginning with ovfst

    * If you do find it, right click on it, and select Disable. Do not try to uninstall them.

    * Now reboot and see if you can update Malwarebytes.

    Also do you have HijackThis installed?
    Logged

    agnostida

      Topic Starter


      Rookie

      Re: Malwarebytes and AVG updates have been disabled by possible virus.
      « Reply #2 on: May 04, 2009, 08:46:19 PM »
      Wow! Thanks for the quick response.

      Nothing that you had listed was in my non-plug and play drivers.

      I do have HiJack this installed.

      Awaiting further instructions.  Thanks!
      Logged

      evilfantasy

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      Re: Malwarebytes and AVG updates have been disabled by possible virus.
      « Reply #3 on: May 04, 2009, 08:52:29 PM »
      Download ComboFix© by sUBs from one of the below links. Be sure top save it to the Desktop.

      Link #1
      Link #2

      **Note:  It is important that it is saved directly to your Desktop

      Close any open Web browsers. (Firefox, Internet Explorer, etc) before starting ComboFix.

      Temporarily disable your antivirus and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.
       
      Double click combofix.exe & follow the prompts.
      Vista users Right-Click on ComboFix.exe and select Run as administrator (you will receive a UAC prompt, please allow it)
      When finished ComboFix will produce a log for you.
      Post the ComboFix log in your next reply.

      Important: Do not mouseclick ComboFix's window while it is running. That may cause it to stall.

      Remember to re-enable your antivirus and antispyware protection when ComboFix is complete.

      If you have problems with ComboFix usage, see How to use ComboFix
      Logged

      agnostida

        Topic Starter


        Rookie

        Re: Malwarebytes and AVG updates have been disabled by possible virus.
        « Reply #4 on: May 04, 2009, 09:40:58 PM »
        Downloaded ComboFix and followed the instructions.  Clicked on the desktop icon - clicked run.  The run window disappeared but the word RUN stayed on my screen for 30 secs., then it too disappeared and my desktop was backed to normal.  Now 15 minutes later and nada.  No new windows: absolutely nothing to suggest ComboFix is running.  Is it?  How can I tell?  Should I be doing something else?

        I did not touch my computer after clicking on run.  I am using a different computer for this post.

        Hmmmm....
        Logged

        agnostida

          Topic Starter


          Rookie

          Re: Malwarebytes and AVG updates have been disabled by possible virus.
          « Reply #5 on: May 04, 2009, 10:32:16 PM »
          So ComboFix did not run.  Should I try it again?
          Logged

          agnostida

            Topic Starter


            Rookie

            Re: Malwarebytes and AVG updates have been disabled by possible virus.
            « Reply #6 on: May 04, 2009, 10:37:54 PM »
            Oh great.  And now my computer will not turn off.  I cannot log-off, restart, or anything.

            Help?!
            Logged

            agnostida

              Topic Starter


              Rookie

              Re: Malwarebytes and AVG updates have been disabled by possible virus.
              « Reply #7 on: May 04, 2009, 10:48:30 PM »
              Okay.  I am completely locked out.  Can't turn the computer off, can't access any application.  I CAN navigate my desktop but clicking on any icon is useless.

              I give.  I'll await further instructions.
              Logged

              evilfantasy

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              Re: Malwarebytes and AVG updates have been disabled by possible virus.
              « Reply #8 on: May 05, 2009, 11:10:34 AM »
              Logged

              agnostida

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                Rookie

                Re: Malwarebytes and AVG updates have been disabled by possible virus.
                « Reply #9 on: May 05, 2009, 12:29:50 PM »
                Yup.  Read it, did it.

                Combofix will not run.  I cannot get past the first run command window.  Plus all my applications are locked and I cannot shut down my system.

                So.  I am considering unplugging the power, disengaging the battery (laptop) and powering down that way.  Perhaps when I return power and boot back up I will have more control.

                Should I?

                Thanks for your attention!  I really appreciate the help.
                Logged

                evilfantasy

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                • OS: Windows 11
                Re: Malwarebytes and AVG updates have been disabled by possible virus.
                « Reply #10 on: May 05, 2009, 12:33:18 PM »
                Hold the power button down until it shuts off.

                Restart and try ComboFix again.
                Logged

                agnostida

                  Topic Starter


                  Rookie

                  Re: Malwarebytes and AVG updates have been disabled by possible virus.
                  « Reply #11 on: May 05, 2009, 12:55:31 PM »
                  Ummm....okay, WOW.  Boy am I embarrassed.   That was way easier than what I proposed.  Guess there is no doubt who is the computer expert and who is the computer idiot in this partnership.

                  Yes, I did power down like you suggested and everything is back and groovy!  Not only are my applications back, but AVG is back in my task bar and both it and Malwarebytes have been updated.  Problem solved and everything looks great!

                  So, do I still need to run Combofix or should I uninstall it?  Speaking of which, how DO I uninstall it?  That little instruction is not listed in their help topic.

                  You are a computer lifesaver!!!!
                  Logged

                  evilfantasy

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                  • OS: Windows 11
                  Re: Malwarebytes and AVG updates have been disabled by possible virus.
                  « Reply #12 on: May 05, 2009, 04:05:12 PM »
                  Download DDS by sUBs and save it to your desktop. Alternate DDS download link

                  Vista users right click on dds and select Run as administrator (you will receive a UAC prompt, please allow it)

                  * XP users Double click on dds to run it.
                  * If your antivirus or firewall try to block DDS then please allow it to run.
                  * When finished DDS will open two (2) logs.

                  1) DDS.txt
                  2) Attach.txt

                  * Save both logs to your desktop.
                  * Please copy and paste the entire contents of both logs in your next reply.

                  Note: DDS will instruct you to post the Attach.txt log as an attachment.
                  Please just post it as you would any other log by copy and pasting it into the reply.
                  Logged

                  agnostida

                    Topic Starter


                    Rookie

                    Re: Malwarebytes and AVG updates have been disabled by possible virus.
                    « Reply #13 on: May 05, 2009, 06:33:43 PM »
                    Here goes:

                    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
                    IF REQUESTED, ZIP IT UP & ATTACH IT

                    DDS (Ver_09-03-16.01)

                    Microsoft Windows XP Professional
                    Boot Device: \Device\HarddiskVolume2
                    Install Date: 11/21/2005 4:32:42 PM
                    System Uptime: 5/5/2009 5:19:25 PM (0 hours ago)
                    Processor:         Intel(R) Pentium(R) M processor 1.20GHz | N/A | 1196/100mhz

                    ==== Disk Partitions =========================

                    C: is FIXED (NTFS) - 50 GiB total, 14.301 GiB free.
                    D: is Removable
                    E: is Removable
                    G: is CDROM ()

                    ==== Disabled Device Manager Items =============

                    Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
                    Description: Bluetooth Personal Area Network from TOSHIBA
                    Device ID: BLUETOOTH\0004&0007\0000
                    Manufacturer: Toshiba
                    Name: Bluetooth Personal Area Network from TOSHIBA
                    PNP Device ID: BLUETOOTH\0004&0007\0000
                    Service: tosrfnds

                    Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
                    Description: Intel(R) PRO/100 VM Network Connection
                    Device ID: PCI\VEN_8086&DEV_1069&SUBSYS_81E2104D&REV_03\4&AD1B67F&0&40F0
                    Manufacturer: Intel
                    Name: Intel(R) PRO/100 VM Network Connection
                    PNP Device ID: PCI\VEN_8086&DEV_1069&SUBSYS_81E2104D&REV_03\4&AD1B67F&0&40F0
                    Service: E100B

                    Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
                    Description: Bluetooth LAN Access Server Driver
                    Device ID: {95C7A0A0-3094-11D7-A202-00508B9D7D5A}\BTWDNDIS\1&30EE4AD&0&1000000020000
                    Manufacturer: Broadcom
                    Name: Bluetooth LAN Access Server Driver
                    PNP Device ID: {95C7A0A0-3094-11D7-A202-00508B9D7D5A}\BTWDNDIS\1&30EE4AD&0&1000000020000
                    Service: BTWDNDIS

                    Class GUID: {6BDD1FC6-810F-11D0-BEC7-08002BE2092F}
                    Description: Canon MX700 ser Network
                    Device ID: ROOT\CANON_IJ_NETWORK\0000
                    Manufacturer: Canon
                    Name: Canon MX700 ser Network
                    PNP Device ID: ROOT\CANON_IJ_NETWORK\0000
                    Service: StillCam

                    Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
                    Description: Cisco Systems VPN Adapter
                    Device ID: ROOT\NET\0000
                    Manufacturer: Cisco Systems
                    Name: Cisco Systems VPN Adapter
                    PNP Device ID: ROOT\NET\0000
                    Service: CVirtA

                    ==== System Restore Points ===================

                    RP68: 2/4/2009 10:09:29 PM - System Checkpoint
                    RP69: 2/5/2009 10:30:32 PM - System Checkpoint
                    RP70: 2/6/2009 11:24:17 PM - System Checkpoint
                    RP71: 2/8/2009 12:45:07 AM - System Checkpoint
                    RP72: 2/9/2009 1:23:27 AM - System Checkpoint
                    RP73: 2/10/2009 2:08:55 AM - System Checkpoint
                    RP74: 2/10/2009 8:19:59 AM - Avg8 Update
                    RP75: 2/10/2009 10:21:54 PM - Software Distribution Service 3.0
                    RP76: 2/11/2009 10:19:37 PM - Restore Operation
                    RP77: 2/11/2009 10:32:23 PM - Restore Operation
                    RP78: 2/12/2009 9:53:16 AM - Avg8 Update
                    RP79: 2/12/2009 9:46:59 PM - Removed Google Earth.
                    RP80: 2/12/2009 9:49:53 PM - Removed Google Earth Pro.
                    RP81: 2/13/2009 10:49:35 PM - System Checkpoint
                    RP82: 2/15/2009 4:44:28 PM - System Checkpoint
                    RP83: 2/16/2009 6:11:57 PM - System Checkpoint
                    RP84: 2/17/2009 10:52:53 PM - System Checkpoint
                    RP85: 2/19/2009 10:41:05 AM - System Checkpoint
                    RP86: 2/20/2009 12:12:25 PM - System Checkpoint
                    RP87: 2/27/2009 3:29:49 PM - System Checkpoint
                    RP88: 2/28/2009 12:12:57 AM - Software Distribution Service 3.0
                    RP89: 3/1/2009 2:19:38 AM - Software Distribution Service 3.0
                    RP90: 3/2/2009 11:13:39 PM - System Checkpoint
                    RP91: 3/3/2009 11:20:03 PM - System Checkpoint
                    RP92: 3/4/2009 8:33:55 AM - Avg8 Update
                    RP93: 3/4/2009 2:13:30 PM - Removed Java(TM) 6 Update 10
                    RP94: 3/4/2009 2:14:15 PM - Installed Java(TM) 6 Update 12
                    RP95: 3/5/2009 6:52:44 PM - System Checkpoint
                    RP96: 3/7/2009 12:25:06 AM - System Checkpoint
                    RP97: 3/9/2009 11:18:42 AM - System Checkpoint
                    RP98: 3/10/2009 11:18:57 AM - System Checkpoint
                    RP99: 3/11/2009 11:46:24 AM - System Checkpoint
                    RP100: 3/11/2009 9:56:48 PM - Software Distribution Service 3.0
                    RP101: 3/13/2009 12:01:03 AM - System Checkpoint
                    RP102: 3/13/2009 12:29:58 AM - Software Distribution Service 3.0
                    RP103: 3/30/2009 7:25:13 PM - Avg8 Update
                    RP104: 3/30/2009 7:27:20 PM - Avg8 Update
                    RP105: 3/30/2009 10:51:53 PM - Software Distribution Service 3.0
                    RP106: 4/1/2009 9:01:23 AM - Software Distribution Service 3.0
                    RP107: 4/1/2009 9:25:23 AM - Printer Driver Microsoft XPS Document Writer Installed
                    RP108: 4/1/2009 9:28:14 AM - Installed Windows XP WgaNotify.
                    RP109: 4/1/2009 7:21:42 PM - Installed Java(TM) 6 Update 13
                    RP110: 4/3/2009 3:34:02 PM - Software Distribution Service 3.0
                    RP111: 4/4/2009 6:13:43 PM - System Checkpoint
                    RP112: 4/5/2009 6:34:26 PM - System Checkpoint
                    RP113: 4/8/2009 12:25:35 PM - System Checkpoint
                    RP114: 4/9/2009 1:59:43 PM - System Checkpoint
                    RP115: 4/12/2009 11:40:06 AM - Removed AVG 8.0
                    RP116: 4/12/2009 12:00:52 PM - Installed AVG Free 8.5
                    RP117: 4/14/2009 7:40:12 AM - Avg8 Update
                    RP118: 4/14/2009 4:48:26 PM - Removed OverDrive Media Console
                    RP119: 4/14/2009 4:58:48 PM - Installed OverDrive Media Console
                    RP120: 4/16/2009 2:13:53 PM - System Checkpoint
                    RP121: 4/20/2009 2:38:45 PM - Software Distribution Service 3.0
                    RP122: 4/21/2009 8:49:35 AM - Avg8 Update
                    RP123: 4/22/2009 5:02:17 PM - System Checkpoint
                    RP124: 4/23/2009 5:58:57 PM - System Checkpoint
                    RP125: 4/24/2009 6:16:43 PM - System Checkpoint
                    RP126: 4/25/2009 6:33:41 PM - System Checkpoint
                    RP127: 4/26/2009 7:07:22 PM - System Checkpoint
                    RP128: 4/27/2009 8:58:25 PM - System Checkpoint
                    RP129: 4/29/2009 5:56:02 PM - System Checkpoint
                    RP130: 5/1/2009 12:09:06 AM - System Checkpoint
                    RP131: 5/2/2009 6:35:25 PM - System Checkpoint
                    RP132: 5/3/2009 8:11:25 PM - System Checkpoint
                    RP133: 5/4/2009 8:34:46 PM - System Checkpoint

                    ==== Installed Programs ======================

                    Abacast Client
                    Adobe Acrobat 7.0.1 and Reader 7.0.1 Update
                    Adobe Flash Player 10 ActiveX
                    Adobe Help Center 2.1
                    Adobe Photoshop Album 2.0 Starter Edition
                    Adobe Photoshop Elements 5.0
                    Adobe Reader 7.0
                    Amazon MP3 Downloader 1.0.3
                    Audible Download Manager
                    AV Mode Button Utility
                    AVG 8.5
                    Bluetooth Stack for Windows by Toshiba
                    Business Contact Manager for Outlook 2003
                    Canon Camera Access Library
                    Canon Camera Support Core Library
                    Canon G.726 WMP-Decoder
                    CANON iMAGE GATEWAY Task for ZoomBrowser EX
                    Canon Internet Library for ZoomBrowser EX
                    Canon MovieEdit Task for ZoomBrowser EX
                    Canon MP Navigator 3.0
                    Canon MP600
                    Canon MP600 User Registration
                    Canon MX700 series
                    Canon My Printer
                    Canon RAW Image Task for ZoomBrowser EX
                    Canon Utilities CameraWindow
                    Canon Utilities CameraWindow DC
                    Canon Utilities CameraWindow DC_DV 5 for ZoomBrowser EX
                    Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX
                    Canon Utilities Easy-PhotoPrint
                    Canon Utilities EOS Utility
                    Canon Utilities MyCamera
                    Canon Utilities MyCamera DC
                    Canon Utilities PhotoStitch
                    Canon Utilities RemoteCapture DC
                    Canon Utilities RemoteCapture Task for ZoomBrowser EX
                    Canon Utilities ZoomBrowser EX
                    Canon ZoomBrowser EX Memory Card Utility
                    CCleaner (remove only)
                    Cingular Connection Manager
                    CONNECT
                    Critical Update for Windows Media Player 11 (KB959772)
                    DivX Content Uploader
                    DivX Web Player
                    DVgate Plus
                    EA Download Manager
                    Easy-WebPrint
                    EuroTalk Multimedia Dictionary
                    FileMaker Pro 6
                    FileMaker Pro 8
                    FreeAgent Go Tools
                    Google Earth
                    Google Toolbar for Internet Explorer
                    Google Update Helper
                    HDAUDIO SoftV92 Data Fax Modem with SmartCP
                    High Definition Audio Driver Package - KB835221
                    HijackThis 2.0.2
                    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
                    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
                    Hotfix for Windows Internet Explorer 7 (KB947864)
                    Hotfix for Windows Media Format 11 SDK (KB929399)
                    Hotfix for Windows Media Player 11 (KB939683)
                    Hotfix for Windows XP (KB952287)
                    Hotfix for Windows XP (KB954550-v5)
                    Hotfix for Windows XP (KB961118)
                    Image Converter 2
                    Instant Mode
                    Intel(R) Graphics Media Accelerator Driver for Mobile
                    Intel(R) PRO Network Connections Drivers
                    Intel(R) PROSet/Wireless Software
                    InterVideo WinDVD for VAIO
                    ISScript
                    Jasc Paint Shop Photo Album
                    Jasc Paint Shop Pro 8 Dell Edition
                    Java(TM) 6 Update 13
                    KawaiiRiver
                    KODAK EASYSHARE Gallery Upload ActiveX Control
                    Logitech Audio Echo Cancellation Component
                    Logitech QuickCam
                    Logitech Video Enumerator
                    Logitech® Camera Driver
                    Malwarebytes' Anti-Malware
                    mCore
                    mDriver
                    Memory Stick Formatter
                    Microsoft .NET Framework 1.1
                    Microsoft .NET Framework 1.1 Hotfix (KB928366)
                    Microsoft .NET Framework 2.0 Service Pack 2
                    Microsoft .NET Framework 3.0 Service Pack 2
                    Microsoft .NET Framework 3.5 SP1
                    Microsoft Compression Client Pack 1.0 for Windows XP
                    Microsoft Data Access Components KB870669
                    Microsoft Internationalized Domain Names Mitigation APIs
                    Microsoft National Language Support Downlevel APIs
                    Microsoft Office Small Business Edition 2003
                    Microsoft Silverlight
                    Microsoft User-Mode Driver Framework Feature Pack 1.0
                    Microsoft Visual C++ 2005 Redistributable
                    mMHouse
                    Move Networks Media Player for Internet Explorer
                    Mozilla Firefox (2.0.0.11)
                    mPfMgr
                    mProSafe
                    MSXML 4.0 SP2 (KB927978)
                    MSXML 4.0 SP2 (KB936181)
                    MSXML 4.0 SP2 (KB954430)
                    MVision
                    mWlsSafe
                    mXML
                    Netscape Internet Service Setup
                    OpenMG Secure Module 4.2.00
                    OverDrive Media Console
                    Picasa 3
                    PokerStars
                    Quicken 2005
                    RealPlayer
                    Realtek High Definition Audio Driver
                    Rosetta Stone 2.1.4.1A
                    ScanSoft OmniPage SE 4.0
                    Security Update for Step By Step Interactive Training (KB898458)
                    Security Update for Step By Step Interactive Training (KB923723)
                    Security Update for Windows Internet Explorer 7 (KB938127)
                    Security Update for Windows Internet Explorer 7 (KB939653)
                    Security Update for Windows Internet Explorer 7 (KB942615)
                    Security Update for Windows Internet Explorer 7 (KB944533)
                    Security Update for Windows Internet Explorer 7 (KB950759)
                    Security Update for Windows Internet Explorer 7 (KB953838)
                    Security Update for Windows Internet Explorer 7 (KB956390)
                    Security Update for Windows Internet Explorer 7 (KB958215)
                    Security Update for Windows Internet Explorer 7 (KB960714)
                    Security Update for Windows Internet Explorer 7 (KB961260)
                    Security Update for Windows Internet Explorer 7 (KB963027)
                    Security Update for Windows Media Player (KB911564)
                    Security Update for Windows Media Player (KB952069)
                    Security Update for Windows Media Player 10 (KB911565)
                    Security Update for Windows Media Player 10 (KB917734)
                    Security Update for Windows Media Player 10 (KB936782)
                    Security Update for Windows Media Player 11 (KB936782)
                    Security Update for Windows Media Player 11 (KB954154)
                    Security Update for Windows Media Player 6.4 (KB925398)
                    Security Update for Windows XP (KB923561)
                    Security Update for Windows XP (KB923689)
                    Security Update for Windows XP (KB938464)
                    Security Update for Windows XP (KB941569)
                    Security Update for Windows XP (KB946648)
                    Security Update for Windows XP (KB950760)
                    Security Update for Windows XP (KB950762)
                    Security Update for Windows XP (KB950974)
                    Security Update for Windows XP (KB951066)
                    Security Update for Windows XP (KB951376-v2)
                    Security Update for Windows XP (KB951698)
                    Security Update for Windows XP (KB951748)
                    Security Update for Windows XP (KB952004)
                    Security Update for Windows XP (KB952954)
                    Security Update for Windows XP (KB953839)
                    Security Update for Windows XP (KB954211)
                    Security Update for Windows XP (KB954459)
                    Security Update for Windows XP (KB954600)
                    Security Update for Windows XP (KB955069)
                    Security Update for Windows XP (KB956391)
                    Security Update for Windows XP (KB956572)
                    Security Update for Windows XP (KB956802)
                    Security Update for Windows XP (KB956803)
                    Security Update for Windows XP (KB956841)
                    Security Update for Windows XP (KB957095)
                    Security Update for Windows XP (KB957097)
                    Security Update for Windows XP (KB958644)
                    Security Update for Windows XP (KB958687)
                    Security Update for Windows XP (KB958690)
                    Security Update for Windows XP (KB959426)
                    Security Update for Windows XP (KB960225)
                    Security Update for Windows XP (KB960715)
                    Security Update for Windows XP (KB960803)
                    Security Update for Windows XP (KB961373)
                    Setting Utility Series
                    Skype™ 3.8
                    SmartWi Connection Utility
                    SonicStage 3.2
                    SonicStage Mastering Studio 1.4
                    SonicStage Mastering Studio Audio Filter
                    SonicStage Mastering Studio Audio Filter Custom Preset
                    SonicStage Mastering Studio Plugins
                    Sony Certificate PCH
                    Sony Ericsson Wireless Modem
                    Sony MP4 Shared Library
                    Sony Utilities DLL
                    Sony Video Shared Library
                    SPORE™
                    SUPERAntiSpyware Free Edition
                    Update for Windows XP (KB951072-v2)
                    Update for Windows XP (KB951978)
                    Update for Windows XP (KB955839)
                    Update for Windows XP (KB967715)
                    URGE
                    VAIO Central
                    VAIO Entertainment Platform
                    VAIO Event Service
                    VAIO Light Flo Wallpaper
                    VAIO Long Battery Life Wallpaper
                    VAIO Media 4.0
                    VAIO Media AC3 Decoder 1.0
                    VAIO Media Integrated Server 4.2
                    VAIO Media Redistribution 4.0
                    VAIO Media Registration Tool 4.0
                    VAIO Original Screen Saver
                    VAIO Original Screen Saver VAIO Scene SD Wide Contents
                    VAIO Power Management
                    VAIO Registration
                    VAIO Support Central
                    VAIO Survey Standalone
                    VAIO Update 3
                    VAIO Wireless Utility
                    VPN Client
                    Wal-Mart Music Downloads Store
                    WebFldrs XP
                    WIDCOMM Bluetooth Software
                    Windows Genuine Advantage Notifications (KB905474)
                    Windows Internet Explorer 7
                    Windows Media Format 11 runtime
                    Windows Media Player 10 Hotfix [See KB886612 for more information]
                    Windows Media Player 11
                    Windows XP Service Pack 3

                    ==== Event Viewer Messages From Past Week ========

                    5/4/2009 8:11:56 PM, error: MRxSmb [8003]  - The master browser has received a server announcement from the computer PAKNOTEBOOK that believes that it is the master browser for the domain on transport NetBT_Tcpip_{A05829E7-52E2-40. The master browser is stopping or an election is being forced.
                    4/29/2009 4:23:48 PM, error: Dhcp [1002]  - The IP address lease 192.168.2.103 for the Network Card with network address 0013CE9248FB has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).
                    4/29/2009 4:11:50 PM, error: Dhcp [1002]  - The IP address lease 192.168.0.65 for the Network Card with network address 0013CE9248FB has been denied by the DHCP server 192.168.2.1 (The DHCP Server sent a DHCPNACK message).
                    4/29/2009 11:57:44 AM, error: Dhcp [1002]  - The IP address lease 192.168.2.103 for the Network Card with network address 0013CE9248FB has been denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).

                    ==== End Of File ===========================




                    DDS (Ver_09-03-16.01) - NTFSx86 
                    Run by Denise Kelsey at 17:26:29.03 on Tue 05/05/2009
                    Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_13
                    Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.1526.1019 [GMT -7:00]

                    AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated)

                    ============== Running Processes ===============

                    C:\WINDOWS\system32\svchost -k DcomLaunch
                    svchost.exe
                    C:\WINDOWS\System32\svchost.exe -k netsvcs
                    C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
                    C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
                    C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
                    C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
                    svchost.exe
                    svchost.exe
                    C:\WINDOWS\system32\spoolsv.exe
                    c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
                    C:\WINDOWS\Explorer.EXE
                    C:\Program Files\Google\Update\GoogleUpdate.exe
                    C:\WINDOWS\system32\igfxpers.exe
                    C:\Program Files\Apoint\Apoint.exe
                    C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
                    C:\Program Files\Sony\ISB Utility\ISBMgr.exe
                    C:\Program Files\Sony\SmartWi Connection Utility\WCULauncher.exe
                    svchost.exe
                    C:\Program Files\Java\jre6\bin\jusched.exe
                    C:\PROGRA~1\AVG\AVG8\avgtray.exe
                    C:\WINDOWS\system32\ctfmon.exe
                    C:\Program Files\Windows Media Player\WMPNSCFG.exe
                    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe
                    C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
                    C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
                    C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
                    C:\Program Files\Apoint\Apntex.exe
                    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe
                    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe
                    C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
                    C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
                    C:\WINDOWS\system32\svchost.exe -k imgsvc
                    C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
                    C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
                    C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
                    C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
                    C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
                    C:\PROGRA~1\AVG\AVG8\avgrsx.exe
                    C:\PROGRA~1\AVG\AVG8\avgnsx.exe
                    C:\Program Files\Sony\SmartWi Connection Utility\SmartWiService.exe
                    C:\Program Files\Sony\SmartWi Connection Utility\SmartWiTogglet.exe
                    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosOBEX.exe
                    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosBtProc.exe
                    C:\WINDOWS\System32\svchost.exe -k HTTPFilter
                    C:\WINDOWS\system32\wuauclt.exe
                    C:\Documents and Settings\Denise Kelsey\Desktop\dds.pif

                    ============== Pseudo HJT Report ===============

                    uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
                    mStart Page = hxxp://www.google.com
                    uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
                    BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
                    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
                    BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
                    TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar3.dll
                    TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll
                    TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
                    TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
                    TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
                    EB: Easy-WebPrint: {03c1c47f-0538-4645-8372-d3109b9fc636} - c:\program files\canon\easy-webprint\Toolband.dll
                    uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
                    uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
                    mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
                    mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
                    mRun: [Persistence] c:\windows\system32\igfxpers.exe
                    mRun: [Apoint] c:\program files\apoint\Apoint.exe
                    mRun: [AzMixerSel] c:\program files\realtek\installshield\AzMixerSel.exe
                    mRun: [SonyPowerCfg] c:\program files\sony\vaio power management\SPMgr.exe
                    mRun: [ISBMgr.exe] c:\program files\sony\isb utility\ISBMgr.exe
                    mRun: [WCULauncher] c:\program files\sony\smartwi connection utility\WCULauncher.exe
                    mRun: [VAIO Recovery] c:\windows\sonysys\vaio recovery\PartSeal.exe
                    mRun: [PartSeal] c:\windows\sonysys\vaio recovery\PartSeal.exe
                    mRun: [VAIO Update 3] "c:\program files\sony\vaio update 3\VAIOUpdt.exe"  /Stationary
                    mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
                    mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
                    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\toshiba\bluetooth toshiba stack\TosBtMng.exe
                    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~2.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
                    IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
                    IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
                    IE: Easy-WebPrint Add To Print List - c:\program files\canon\easy-webprint\Toolband.dll/RC_AddToList.html
                    IE: Easy-WebPrint High Speed Print - c:\program files\canon\easy-webprint\Toolband.dll/RC_HSPrint.html
                    IE: Easy-WebPrint Preview - c:\program files\canon\easy-webprint\Toolband.dll/RC_Preview.html
                    IE: Easy-WebPrint Print - c:\program files\canon\easy-webprint\Toolband.dll/RC_Print.html
                    IE: Send to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
                    IE: Send To Bluetooth - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
                    IE: {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - c:\program files\pokerstars\PokerStarsUpdate.exe
                    IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
                    IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
                    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
                    IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
                    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
                    DPF: {02CF1781-EA91-4FA5-A200-646E8241987C} - hxxp://esupport.sony.com/VaioInfo.CAB
                    DPF: {0DB074F0-617E-4EE9-912C-2965CF2AA5A4} - hxxp://download.microsoft.com/download/0/f/b/0fb0fab9-7f09-4bb6-86d8-8e791ba99ac5/VirtualEarth3D.cab
                    DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photo.walgreens.com/WalgreensActivia.cab
                    DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx2.hotmail.com/mail/w3/pr01/resources/MSNPUpld.cab
                    DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
                    DPF: {6E704581-CCAE-46D2-9C64-20D724B3624E} - hxxp://radaol-prod-web-rr.streamops.aol.com/mediaplugin/3.0.84.2/win32/unagi3.0.84.2.cab
                    DPF: {6F750202-1362-4815-A476-88533DE61D0C} - hxxp://targetphoto.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab
                    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
                    DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
                    DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
                    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
                    DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - hxxps://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab
                    DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
                    Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
                    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
                    Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
                    Notify: avgrsstarter - avgrsstx.dll
                    Notify: igfxcui - igfxdev.dll
                    Notify: VESWinlogon - VESWinlogon.dll
                    SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
                    SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

                    ================= FIREFOX ===================

                    FF - ProfilePath -

                    ============= SERVICES / DRIVERS ===============

                    R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-4-12 325640]
                    R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-4-12 27656]
                    R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-4-12 108552]
                    R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2008-8-20 8944]
                    R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2008-8-20 55024]
                    R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-4-12 298264]
                    R3 SPI;Sony Programmable I/O Control Device;c:\windows\system32\drivers\SonyPI.sys [2005-8-5 71961]
                    R3 ti21sony;ti21sony;c:\windows\system32\drivers\ti21sony.sys [2005-8-5 214272]
                    S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2008-8-20 7408]
                    S3 SEMWModem;Sony Ericsson SEMWModem;c:\windows\system32\drivers\GCXX.sys [2005-11-6 114944]
                    S3 SEMWWNIC;Sony Ericsson SEMWWNIC;c:\windows\system32\drivers\GCXXNet.sys [2005-11-6 53248]
                    S3 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2006-9-19 280344]
                    S4 gupdate1c98da01636e570;Google Update Service (gupdate1c98da01636e570);c:\program files\google\update\GoogleUpdate.exe [2009-2-12 133104]
                    S4 Seagate Sync Service;Seagate Sync Service;c:\program files\seagate\sync\SeaSyncServices.exe [2007-1-18 24120]

                    =============== Created Last 30 ================

                    2009-05-04 20:18   389,120   a-------   c:\windows\system32\cmd.execf
                    2009-04-16 12:19   284,160   -c------   c:\windows\system32\dllcache\pdh.dll
                    2009-04-16 12:19   473,600   -c------   c:\windows\system32\dllcache\fastprox.dll
                    2009-04-16 12:19   401,408   -c------   c:\windows\system32\dllcache\rpcss.dll
                    2009-04-16 12:19   227,840   -c------   c:\windows\system32\dllcache\wmiprvse.exe
                    2009-04-16 12:19   110,592   -c------   c:\windows\system32\dllcache\services.exe
                    2009-04-16 12:19   35,328   -c------   c:\windows\system32\dllcache\sc.exe
                    2009-04-16 12:19   729,088   -c------   c:\windows\system32\dllcache\lsasrv.dll
                    2009-04-16 12:19   617,472   -c------   c:\windows\system32\dllcache\advapi32.dll
                    2009-04-16 12:19   453,120   -c------   c:\windows\system32\dllcache\wmiprvsd.dll
                    2009-04-16 12:19   714,752   -c------   c:\windows\system32\dllcache\ntdll.dll
                    2009-04-16 12:18   2,560   --------   c:\windows\system32\xpsp4res.dll
                    2009-04-16 12:18   1,203,922   -c------   c:\windows\system32\dllcache\sysmain.sdb
                    2009-04-16 12:18   215,552   -c------   c:\windows\system32\dllcache\wordpad.exe
                    2009-04-12 12:01   10,520   a-------   c:\windows\system32\avgrsstx.dll
                    2009-04-12 12:01   108,552   a-------   c:\windows\system32\drivers\avgtdix.sys
                    2009-04-12 12:01   325,640   a-------   c:\windows\system32\drivers\avgldx86.sys
                    2009-04-12 12:01   <DIR>   --d-----   c:\windows\system32\drivers\Avg
                    2009-04-12 12:00   <DIR>   --d-----   c:\docume~1\alluse~1\applic~1\avg8

                    ==================== Find3M  ====================

                    2009-04-06 15:32   38,496   a-------   c:\windows\system32\drivers\mbamswissarmy.sys
                    2009-04-06 15:32   15,504   a-------   c:\windows\system32\drivers\mbam.sys
                    2009-03-20 11:50   3,358,720   a-------   c:\windows\system32\GPhotos.scr
                    2009-03-09 05:19   410,984   a-------   c:\windows\system32\deploytk.dll
                    2009-03-06 07:22   284,160   a-------   c:\windows\system32\pdh.dll
                    2009-03-02 17:18   826,368   a-------   c:\windows\system32\wininet.dll
                    2009-02-20 11:09   78,336   a-------   c:\windows\system32\ieencode.dll
                    2009-02-09 05:10   729,088   a-------   c:\windows\system32\lsasrv.dll
                    2009-02-09 05:10   714,752   a-------   c:\windows\system32\ntdll.dll
                    2009-02-09 05:10   617,472   a-------   c:\windows\system32\advapi32.dll
                    2009-02-09 05:10   401,408   a-------   c:\windows\system32\rpcss.dll
                    2009-02-09 04:13   1,846,784   a-------   c:\windows\system32\win32k.sys
                    2009-02-07 19:02   2,066,048   a-------   c:\windows\system32\ntkrnlpa.exe
                    2009-02-06 04:11   110,592   a-------   c:\windows\system32\services.exe
                    2009-02-06 04:08   2,189,056   a-------   c:\windows\system32\ntoskrnl.exe
                    2009-02-06 03:39   35,328   a-------   c:\windows\system32\sc.exe
                    2007-12-25 16:13   32   --------   c:\docume~1\alluse~1\applic~1\ezsid.dat
                    2005-12-15 00:19   888   --------   c:\docume~1\denise~1\applic~1\wklnhst.dat
                    2008-09-09 12:28   32,768   a--sh---   c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090920080910\index.dat

                    ============= FINISH: 17:27:32.14 ===============


                    Logged

                    evilfantasy

                    • Malware Removal Specialist
                    • Moderator


                      • Genius
                    • Calm like a bomb
                      • Thanked: 493
                    • Experience: Experienced
                    • OS: Windows 11
                    Re: Malwarebytes and AVG updates have been disabled by possible virus.
                    « Reply #14 on: May 05, 2009, 06:46:08 PM »
                    There are a few suspicious files so you should try to update and run MBAM.

                    Please Run Malwarebytes' Anti-Malware.
                    • Click the Update tab.
                    • Click Check for Updates
                    • If an update is found, it will download and install.
                    • Click the Scanner tab.
                    • Select "Perform Quick Scan", then click Scan.
                    • The scan may take some time to finish,so please be patient.
                    • When the scan is complete, click OK, then Show Results to view the results.
                    • Make sure that everything is checked, and click Remove Selected.
                    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
                    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
                    • Copy & Paste the entire report in your next reply along with a fresh HijackThis log.
                    .
                    Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.
                    Logged

                    agnostida

                      Topic Starter


                      Rookie

                      Re: Malwarebytes and AVG updates have been disabled by possible virus.
                      « Reply #15 on: May 05, 2009, 07:34:29 PM »
                      Did it.  The quick scan found no malicious items.

                      While everything else seems to be back to normal - as in I can update Malwarebytes and AVG - the volume icon has disappeared from my taskbar.  When I go to it manually I find that the pin to taskbar box is already checked.  Restarting the computer doesn't help.  Not only that but the volume doesn't completely work.  My VAIO screen makes its normal sound when rebooting, but Windows does not.  Windows Media player works, but nothing online (YouTube etc...) does.  I can watch, but no sound.

                      Everything in the Sounds and Audio box seems normal.  Nothing is muted.  This started last night.

                      What now?
                      Logged

                      evilfantasy

                      • Malware Removal Specialist
                      • Moderator


                        • Genius
                      • Calm like a bomb
                        • Thanked: 493
                      • Experience: Experienced
                      • OS: Windows 11
                      Re: Malwarebytes and AVG updates have been disabled by possible virus.
                      « Reply #16 on: May 05, 2009, 07:57:38 PM »
                      Right click 'My Computer' on the desktop and select Properties > Device Manager.

                      Right click the sound card driver and choose to Repair or Roll back. If neither of those work then choose Uninstall. Restart the computer and Windows will re-install it automatically.
                      Logged

                      agnostida

                        Topic Starter


                        Rookie

                        Re: Malwarebytes and AVG updates have been disabled by possible virus.
                        « Reply #17 on: May 05, 2009, 08:18:20 PM »
                        Under System Properties > Hardware > Device Manager    the only thing close to sound card driver is Sound Video and Game Controller.  When I click on this I get a bunch of options - the audio ones are legacy audio drivers, audio codex, and realtek high definition audio.  Which one of these should I be focusing on?

                        When I right click the realtek high definition audio it does not give me the option to repair or roll back.  My options are update, disable, scan for hardware changes, and uninstall.

                        Am I in the right place?  Is realtek what I want?

                        Thank you!
                        Logged

                        evilfantasy

                        • Malware Removal Specialist
                        • Moderator


                          • Genius
                        • Calm like a bomb
                          • Thanked: 493
                        • Experience: Experienced
                        • OS: Windows 11
                        Re: Malwarebytes and AVG updates have been disabled by possible virus.
                        « Reply #18 on: May 05, 2009, 08:40:05 PM »
                        Is there a (+) that you can click to expand a list of more options?

                        Expand that and see if there are any yellow question marks. If not then use repair or roll back on each one If that doesn't work use the Uninstall option.
                        Logged

                        agnostida

                          Topic Starter


                          Rookie

                          Re: Malwarebytes and AVG updates have been disabled by possible virus.
                          « Reply #19 on: May 05, 2009, 09:34:10 PM »
                          No + sign or yellow question marks.  I did try and rollback the items to no avail.  However, a system restore cured my problems.  Volume icon back in the system tray and sound is working for everything.  Yay!

                          Thank you so much for everything!
                          Logged
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