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Author Topic: Can't start Windows Automatic update service  (Read 2575 times)

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ujjawal

    Topic Starter


    Starter

    Can't start Windows Automatic update service
    « on: June 17, 2009, 08:40:27 PM »
    I have been trying to enable and start the automatic update service and it keeps on telling me Access Denied. I believe I have some virus on my computer which actually turned off the service.  Can you help?  Here's the hjt log.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:40:05 PM, on 6/17/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16791)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\LTSMMSG.exe
    E:\Program Files\iTunes\iTunesHelper.exe
    C:\Documents and Settings\Suresh\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
    C:\Program Files\Windows Media Player\WMPNSCFG.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\system32\taskmgr.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\WINDOWS\system32\mmc.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O1 - Hosts: 82.98.231.89 url.adtrgt.com
    O1 - Hosts: 82.98.231.89 googleads2.gdoubleclick.net
    O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [LTSMMSG] LTSMMSG.exe
    O4 - HKLM\..\Run: [iTunesHelper] "E:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Suresh\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
    O4 - HKCU\..\Run: [cdloader] "C:\Documents and Settings\Suresh\Application Data\mjusbsp\cdloader2.exe" MAGICJACK
    O4 - HKCU\..\Run: [Media Codec Update Service] C:\Program Files\Essentials Codec Pack\WECPUpdate.exe -s
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKUS\.DEFAULT\..\Run: [servises] C:\WINDOWS\system32\servises.exe (User 'Default user')
    O4 - HKUS\.DEFAULT\..\Policies\Explorer\Run: [servises] C:\WINDOWS\system32\servises.exe (User 'Default user')
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
    O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {5D637FAD-E202-48D1-8F18-5B9C459BD1E3} (Image Uploader Control) - http://preview.evite.com/js/ImageUploader5.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1229616360406
    O16 - DPF: {6e32070a-766d-4ee6-879c-dc1fa91d2fc3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1245286248484
    O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
    O16 - DPF: {6F750202-1362-4815-A476-88533DE61D0C} (Kodak Gallery Easy Upload Manager Class) - http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab
    O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupSP1 Control) - https://ive.gdc4s.com/dana-cached/setup/JuniperSetupSP1.cab
    O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup163.cab
    O20 - AppInit_DLLs: C:\WINDOWS\ kvvkio.dll C:\WINDOWS\ ,
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe
    O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe

    --
    End of file - 6417 bytes

    kpac

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    Re: Can't start Windows Automatic update service
    « Reply #1 on: June 18, 2009, 09:13:32 AM »
    Can you run Malwarebytes and SUPERAntiSpyware please, and post the logs?

    Read the information posted here: http://www.computerhope.com/forum/index.php/topic,46313.0.html

    ujjawal

      Topic Starter


      Starter

      Re: Can't start Windows Automatic update service
      « Reply #2 on: June 20, 2009, 10:22:23 PM »
      I did run the SUPERAntiSpyware and Malwarebytes. SUPERAntiSpyware did find lot of problems and it did quarantine all of the findings. I have been using Mawarebytes for last few months periodically, but surprisingly it never caught the viruses SUPERAntiSpyware caught.

      Please let me know if the PC is clean now and what do I need to do to recover the Automatic Update. The 3 log files are attached.


      Thanks a lot for your help. I have been hesitant to install any spyware since sometimes they are the culprit (or that's what I read), but looking at your web-site I was somewhat confident that these software will actually help me, rather than hurt.

      Thanks a LOT for your help.

      [attachment deleted by admin]

      ujjawal

        Topic Starter


        Starter

        Re: Can't start Windows Automatic update service
        « Reply #3 on: June 25, 2009, 04:07:10 PM »
        Can somebody help. I still can not start windows auto update.

        Thanks

        Karnac



          Specialist

          Thanked: 211
          Re: Can't start Windows Automatic update service
          « Reply #4 on: June 25, 2009, 04:35:43 PM »
          While waiting for a specialist you may try Self Help at

          http://www.computerhope.com/forum/index.php/topic,81761.0.html

          Use the process tool.


          Never argue with a stupid person, they'll drag you down to their level and beat you with experience.