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Author Topic: I need help with Internet connection  (Read 2846 times)

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helpisneeded

    Topic Starter


    Starter

    I need help with Internet connection
    « on: June 23, 2009, 10:10:01 AM »
    I have posted this on another Internet forum but I am getting no replies so I'm posting it again here. I'm sorry if this is against the rules but I will be leaving after today most likely so I really need a response as soon as possible. Please reply.

    I am not a permanent member of this site but I am in desperate need of help so I came to ask a question. If no one wants to help that's fine, but I would like it if you would at least read this first before you decide not to respond.
    My name is Carrie and I am 15 years-old and I was using my mom's laptop downstairs just now, and I was on the internet. The laptop is Windows Vista, and is Dell. My mom uses it for her college work.
    I was on a strange website looking up cheatcodes for videogames when a pop up appeared saying that the computer was in danger of getting a virus from this website. I panicked a little and exited the pop up and another one came up shortly after with the option of 'Halt Internet Connection' or 'Cancel'. I was afraid of getting the virus so I clicked on 'Halt Internet Connection'. After I did this, a third pop up came  up saying that if I wanted to reconnect, all I had to do was go to the task bar on Internet explorer and click on 'Halt Internet Connection' again. So I searched for nearly an hour and never found that option. So, I started searching for all kinds of help on the computer help systems AND on the internet, but nothing was helping me because I wasn't able to ask specific questions like this.
    My mom REALLY needs this computer for college and I feel very bad for messing up her internet, but I didn't mean to. So if anyone can help me to reconnect to the Internet I would be really grateful. Please help.

    Rob Pomeroy



      Prodigy

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    Re: I need help with Internet connection
    « Reply #1 on: June 23, 2009, 10:21:36 AM »
    Carrie, we'll need more information, I'm afraid.  And it will take time to reach a solution.  I'm sorry if that is a problem for you.  If you need urgent help, you may be better taking the computer to a local shop.

    I suspect your computer has some form of malware loaded, in which respect you might also want to post a request for assistance in the Malware forum.  For now, could you please open a command prompt (Start-->Run-->Type "cmd"; click Ok).  At the command prompt, type "ipconfig /all" and hit enter.  Cut and paste the results here.
    Only able to visit the forums sporadically, sorry.

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    helpisneeded

      Topic Starter


      Starter

      Re: I need help with Internet connection
      « Reply #2 on: June 23, 2009, 10:25:50 AM »
      Thank you replying. Do you want me to do all that on my mom's laptop or on this computer I'm on now?

      Okay. I did it on the computer I'm on now and this is what I got:

      Microsoft Windows [Version 6.0.6001]
      Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

      C:\Users\The Master>ipconfig/all

      Windows IP Configuration

         Host Name . . . . . . . . . . . . : TheMaster-PC
         Primary Dns Suffix  . . . . . . . :
         Node Type . . . . . . . . . . . . : Hybrid
         IP Routing Enabled. . . . . . . . : No
         WINS Proxy Enabled. . . . . . . . : No
         DNS Suffix Search List. . . . . . : citizip.com

      Ethernet adapter Local Area Connection:

         Connection-specific DNS Suffix  . : citizip.com
         Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controlle
      r
         Physical Address. . . . . . . . . : 00-18-8B-7E-9D-01
         DHCP Enabled. . . . . . . . . . . : Yes
         Autoconfiguration Enabled . . . . : Yes
         Link-local IPv6 Address . . . . . : fe80::dd16:c3d9:126b:c4f6%9(Preferred)
         IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
         Subnet Mask . . . . . . . . . . . : 255.255.255.0
         Lease Obtained. . . . . . . . . . : Tuesday, June 23, 2009 11:36:49 AM
         Lease Expires . . . . . . . . . . : Tuesday, June 30, 2009 11:36:48 AM
         Default Gateway . . . . . . . . . : 192.168.0.1
         DHCP Server . . . . . . . . . . . : 192.168.0.1
         DNS Servers . . . . . . . . . . . : 66.37.69.241
                                             192.168.0.1
         NetBIOS over Tcpip. . . . . . . . : Enabled

      Tunnel adapter Local Area Connection* 6:

         Connection-specific DNS Suffix  . :
         Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
         Physical Address. . . . . . . . . : 02-00-54-55-4E-01
         DHCP Enabled. . . . . . . . . . . : No
         Autoconfiguration Enabled . . . . : Yes
         IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:10ae:1d97:bdda:b214(Pref
      erred)
         Link-local IPv6 Address . . . . . : fe80::10ae:1d97:bdda:b214%8(Preferred)
         Default Gateway . . . . . . . . . : ::
         NetBIOS over Tcpip. . . . . . . . : Disabled

      Tunnel adapter Local Area Connection* 7:

         Media State . . . . . . . . . . . : Media disconnected
         Connection-specific DNS Suffix  . : citizip.com
         Description . . . . . . . . . . . : isatap.citizip.com
         Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
         DHCP Enabled. . . . . . . . . . . : No
         Autoconfiguration Enabled . . . . : Yes

      Tunnel adapter Local Area Connection* 10:

         Media State . . . . . . . . . . . : Media disconnected
         Connection-specific DNS Suffix  . :
         Description . . . . . . . . . . . : isatap.{3D91085B-87C3-4137-8610-F164E9BCB
      A5A}
         Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
         DHCP Enabled. . . . . . . . . . . : No
         Autoconfiguration Enabled . . . . : Yes

      Tunnel adapter Local Area Connection* 11:

         Media State . . . . . . . . . . . : Media disconnected
         Connection-specific DNS Suffix  . :
         Description . . . . . . . . . . . : isatap.{FB6302E7-75F8-48F2-BEB2-3A0ECFCD1
      C98}
         Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
         DHCP Enabled. . . . . . . . . . . : No
         Autoconfiguration Enabled . . . . : Yes

      C:\Users\The Master>
      « Last Edit: June 23, 2009, 10:45:34 AM by helpisneeded »

      Rob Pomeroy



        Prodigy

      • Systems Architect
      • Thanked: 124
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      • Experience: Expert
      • OS: Other
      Re: I need help with Internet connection
      « Reply #3 on: June 24, 2009, 01:51:27 AM »
      No, sorry - we'll need it from the laptop.
      Only able to visit the forums sporadically, sorry.

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      techblue



        Rookie
        Re: I need help with Internet connection
        « Reply #4 on: June 27, 2009, 10:32:35 PM »
        Quite possibly what you clicked on installed a virus or malware that interferes with the laptops internet connection. Try booting up the pc in safe mood and run a virus scan, then reboot and see if that fixes the problem.