strange things happening again

[Kando]

latest update

Ok, we did the file cabinet backup according to instructions from the AOL support site and reinstalled AOL 9.0. After checking various sites it looked like the problem was resolved.

Unfortunately after about 3 hours or so, the user closed down the internet window on AOL and IE opened up a window with multiple tabs of the same page.

And to top it off when we tried to restore the file cabinet we got a message that there was not backup. The file was saved twice in the documents folder as well as once on the desktop. The backup will open up if we use File>Open on the AOL taskbar but in order to get the emails back into AOL each one has to be opened and saved to pfc on the computer. There are hundreds of emails!

I know these are two different problems but the latter would not be in effect without symptoms of the former.

Please, please, any thoughts to fix either are appreciated.

[kpac]

Reset IE's default settings: http://support.microsoft.com/kb/923737

[Kando]

Thanks, passed the link on to the user. I will let you know how it goes.

[Kando]

No luck on resetting IE, it was reset but the problem with opening up multiple tabs of the same page on AOL internet closing is still happening. Very VERY annoying.

[Kando]

Ok, fixed the file cabinet problem. The IE problem is still rearing it's ugly head. Now 2 windows open up, each with multiple tabs of the same page that was closed when using AOL to get on the internet. The only way to close the windows is to use the task manager and close AOL and then the IE windows.

I advised that she should use AOL just for her email and to use Firefox for the internet. More complicated than she wants but it should work.

And as another cherry on this sundae of busted, we can not restore to a restore point of 2 months ago. The computer goes through the motions and restarts, but gives the message that it can not be restored to the date chosen. We tried May 1 and May 15 and got the same message.

[Kando]

ok, new developments. The user was having problems with IE opening up after closing the AOL so decided to download IE8. Now the computer appears to be bricked, when the power button is pressed the fan starts, the cd and dvd drives blink but nothing else happens. Tomorrow I am heading there to either get it running or roll back to IE7.