I got a major problem!

[--Dave.N--]

When i try to access "add/remove preograms" from the
contol panel to delete some adware an error message is displayed:
 Parser Message
  Value creation failed"at line 427

sombody please help...This is a danger to my company

[dl65]

--Dave.N--......Perhaps you could provide a wee bit more info ........for example ..........
Are you the system administrator for the Company ?
Which operating system is on that pc ?
What program are you trying to remove ........?
Usually adware removal apps will do the job ....which one are you using ?

In another one of your posts....you were complaining that no one was responding to you ..........well if this is another example of your posts ....I'm not surprised .

Please let us know

dl65  

[--Dave.N--]

ok, i'm the administrator of this computer,
i use windows xp (home edition)
i found viruses that are causing my computer to randomly turn off and norton told me to go to "add/remove programs" and eliminate them manually because norton couldn't delete them itself...

[Raptor]

Suggestion:

1. Before loading Windows press F8
2. Select safe mode
3. Rerun Norton scanner

Additional:

I find it rather difficult to believe that any virus scanner would tell you to go to Add/Remove software/Windows components to remove a virus? Was the virus accompanied by a program you have installed?

[dl65]

--Dave.N--   Hummmmm thats really odd .....usually viruses are not removed from add/remove programs ......
Do you have a name for this pest ....?
The more info you give us the easier it is to assist you .

dl65  

[--Dave.N--]

yer there were 4 adware things in the system:
Javexulm.vxd
Mqexdlm.srq
Msexreq.exe
NNEZTY638.exe
None of them could be removed by norton so i looked
on the site and it told me to remove them manually
"Go to Start Menu>Control Panel>ad/remove programs, then remove bullseye targeting from the list"
I think that's what it said

[Raptor]

You should use a dedicated spyware remover.

I have two recommendations for you:

Windows AntiSpyware
-- Only available if you are using Windows XP
Spybot Search and Destroy
-- Works well on many Windows platforms.

[dl65]

--Dave.N--......   Javexulm.vxd ,Mqexdlm.srq ,Msexreq.exe ,NNEZTY638.exe   .......are trojans , I think , not viruses .........and that possibly why Norton didnt remove them .........
I would be inclined to D/L ..... hijackthis from ... http://www.majorgeeks.com/download3155.html  and post the log it generates here ........  this app usually cleans out the trojans ......

Or you could d/l Ewido  http://downloads-zdnet.com.com/Ewido-Security-Suite/3000-8022_2-10326287.html

dl65  

[--Dave.N--]

no offence dl65 but i don't really understand those
terms(i'm a bit thick when computers are concerned)
could you say that again but in a way that a person lime me would be able to understand...

[dl65]

--Dave.N--  I was just suggesting why Norton didnt remove the pests ........ Then I suggested to D/L hijackthis ...... ( just click on the link I posted ....it will take you to the spot where you can D/L the program hijackthis V1.99.1 ......... ) Save it to your desktop and then once it downloaded .........open it and click on scan and save log ......... then highlite the log file , right click copy .......come back to your post here in Computer Hope and right click and paste .....and it will be here.

dl65  

[--Dave.N--]

ok here it is dl65 (in chunks):

Logfile of HijackThis v1.99.1
Scan saved at 21:30:43, on 29/05/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe

[--Dave.N--]

C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\UStorSrv.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\Explorer.EXE

[--Dave.N--]

C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Wireless 11Mbps Network\XPFix.exe
C:\WINDOWS\System32\am772cfg.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\WINDOWS\System32\hphmon04.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe

[--Dave.N--]

C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
C:\WINDOWS\System32\rundll32.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\TGTSoft\StyleXP\StyleXP.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\jan\Desktop\HijackThis.exe

[--Dave.N--]

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.qsrch.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: URLLink Class - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet6_38.dll
O2 - BHO: Quick! - {4E7BD74F-2B8D-469E-C0FF-FD67B79CAF2C} - C:\PROGRA~1\quickbar\quickbar.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll (file missing)