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Author Topic: Display disappeared, boot problem, and fan control  (Read 2023 times)

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Heywogr

    Topic Starter


    Greenhorn

    Display disappeared, boot problem, and fan control
    « on: October 15, 2009, 12:43:59 PM »
    Hi,

    Yesterday I started experiencing my laptop display blanking, then received a display driver error in notification menu. Unfortunately, the only bit of the error I got was "display driver nvl.." or something.

    I rebooted, Windows didn't start properly, then ran "Startup Repair" (a Vista autmated scan? not sure) which concluded "unspecified changes to system configuration might have caused the problem" and recommended restoring to a System Restore point, which I click OK to.

    Got to desktop ok, but the same error happened again re display driver (sorry, I didn't think to write it down).

    I also at this point got another diagnosis application from Vista giving me errors with the Display driver, the specifics for the info on this are:

    -----------------------------------
    Product
    Windows

    Problem
    Video hardware error

    Date
    14/10/2009 20:13

    Status
    Not Reported

    Description
    A problem with your video hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name:   LiveKernelEvent
    OS Version:   6.0.6001.2.1.0.256.1
    Locale ID:   2057

    Files that help describe the problem
    WD-20091014-2012.dmp
    sysdata.xml
    Version.txt

    Extra information about the problem
    BCCode:   117
    BCP1:   84D1A3E8
    BCP2:   8BA07350
    BCP3:   00000000
    BCP4:   00000000
    OS Version:   6_0_6001
    Service Pack:   1_0
    Product:   256_1
    ----------------------------------------------

    I have copies of the other "files wthat help describe the problem", although I can't open the .dmp file.

    Other things I then tried:
    In Device Manager, I checked the Display adaptor, it was showing as working correctly. The driver files were showing from 2007. I clicked "update Driver" (Display Adaptor: NVIDIA GeForce 8400N GS), Windows searched for a driver for a while and began install.

    But the screen then crashed: grey colour with vertical lines. Also the fan started going on for 4 seconds, off for 4 seconds, on and off like that. I forced a reboot but really from then on I could'nt see anything on the screen.

    Thinking it might be just the display affected, and the normal boot up might be visible 'underneath' it, I pressed F8, then Enter, hoping to start a Safe Boot. The screen did change slightly, I think maybe it did something. But I still couldn't see anything so I just shut down.

    I left it overnight to today, and switching on I could reboot, it ran the Startup Repair, again suggesting a System Restore. This time I didn't accept. It kept scanning with "attempting repair" I think, then rebooted itself and I could log on to Windows. However, now the fan is on continuously, although I can log on and apparently use everything ok.

    Note on checking the Display Adaptor driver now, it is:Date: 03/09/2008.

    Current System information on Monitor is attached in Word Doc "System Information - Monitor.doc"

    I am not sure what to do next. I am not aware of a "scan" I can do to check for problems. I am fairly
    computer literate, working in IT support, although not the strongest on hardware faults.


    -----------------------
    System information:
    OS Name: Microsoft Windows Vista Ultimate
    Version: 6.0.6001 Service Pack 1 Build 6001
    System Manufacturer: Dell Inc.
    System Model: XPS M1330
    System Type: X86-based PC
    Processor: Intel Core 2 Duo CPU T8100 @ 2.10GHz
    BIOS Version/Date: Dell Inc A09, 03/02/2008
    Installed Physical Memory (RAM): 2.00 GB

    -----------------------




    Any suggestions greatly appreciated,

    Heywogr




    [Saving space, attachment deleted by admin]

    Heywogr

      Topic Starter


      Greenhorn

      Re: Display disappeared, boot problem, and fan control
      « Reply #1 on: October 17, 2009, 10:23:08 AM »
      Hi, does anyone have any ideas on what I can do to solve this?

      I've done an MBAM (Malwarebytes' AntiMalware) and it picked up a Win32/Cryptor and a Trojan.TDSS, and seemed to clear ok.

      When I start in Safe Mode with Networking, it starts ok, everything seems fine. When I start normally, the fan just goes continuously or on/off. Does that mean it's a driver/service issue, or a virus?

      Karnac



        Specialist

        Thanked: 211
        Re: Display disappeared, boot problem, and fan control
        « Reply #2 on: October 17, 2009, 10:29:12 AM »
        I'd say you still have a malware problem. Go here ...... Follow the directions and post the required logs for Evilfantasy to analyse.


        Never argue with a stupid person, they'll drag you down to their level and beat you with experience.