* Click
START then
RUN - Vista users press the Windows
Key and the
R keys for the Run box.
* Now type
Combofix /u in the runbox
* Make sure there's a space between
Combofix and
/u* Then hit
Enter* The above procedure will:
* Delete the following:
* ComboFix and its associated files and folders.
* Reset the clock settings.
* Hide file extensions, if required.
* Hide System/Hidden files, if required.
* Set a new, clean Restore Point.
----------
Clean out your temporary internet files and temp files.Download
TFC by OldTimer to your desktop.
Double-click
TFC.exe to run it.
Note: If you are running on Vista, right-click on the file and choose
Run As AdministratorTFC
will close all programs when run, so
make sure you have saved all your work before you begin.
* Click the
Start button to begin the cleaning process.
* Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.
*
Please let TFC run uninterrupted until it is finished.
Once TFC is finished it
should restart your computer. If it does not, please
manually restart the computer yourself to ensure a complete cleaning.
----------
Open Malwarebytes' Anti-Malware.
* Click the
Update tab.
* Click
Check for Updates* If an update is found, it will download and install.
* Click the
Scanner tab.
* Select
Perform Quick Scan, then click
Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click
OK, then
Show Results to view the results.
* Make sure that
everything is checked, and click
Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy & Paste the entire report in your next reply.
Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.