Author Topic: computer crashed (Read 5190 times)

dleleux · « **on:** November 10, 2009, 06:17:08 AM »

i have a emachines its is maybe a month old. i try to start up computer it brings me to the safe mode screen. i have tried to boot up the system recover disk. but when i push the f button nothing works. what can i do. what does this sound like

patio · « **Reply #1 on:** November 10, 2009, 06:40:59 AM »

I would be taking advantage of the Warranty on that machine...

Allan · « **Reply #2 on:** November 10, 2009, 06:50:21 AM »

Wellll, first one question - did anything unusual occur just before the problem arose? For example, did you mess with any settings or install any new software or drivers? Was there a virus problem or did you see an error message? Let's just rule out a software problem before returning the system

dleleux · « **Reply #3 on:** November 10, 2009, 07:22:39 AM »

i was in the middle of something and it was not responding so i turned i t off and the black screen with the safe mode came on and that is the only thing i can pull up

Allan · « **Reply #4 on:** November 10, 2009, 07:33:24 AM »

So you turned off the system while it was still in Windows. Not a good idea. What OS are you using?

dleleux · « **Reply #5 on:** November 10, 2009, 07:38:35 AM »

ale52 · « **Reply #6 on:** November 10, 2009, 07:44:42 AM »

Ditto Patio!

Alan <><

dleleux · « **Reply #7 on:** November 10, 2009, 07:46:34 AM »

what can i do . it is underwarrenty. i am about to send it off but thought maybe there was something that i could fix myself.

Allan · « **Reply #8 on:** November 10, 2009, 07:55:31 AM »

There is. You need to boot to the Recovery Console and run chkdsk /r. If you don't have a real XP CD, you can download an .iso image of the recovery console and burn it to a cd (with .iso burning software) and then boot to it to get to the RC. Download the image from here: http://forums.pcpitstop.com/index.php?showtopic=150212

Allan · « **Reply #9 on:** November 10, 2009, 07:56:23 AM »

Quote from: ale52 on November 10, 2009, 07:44:42 AM

Ditto Patio!

Alan <><

The user shut down the system in the middle of a session. It's not an equipment malfunction, it's user error that can be fixed.

dleleux · « **Reply #10 on:** November 10, 2009, 08:01:50 AM »

they sent me the system recovery disk but i cannot run it. it just stays stuck on the black screen with safe mode i cannot even run the cd??

Allan · « **Reply #11 on:** November 10, 2009, 08:08:11 AM »

That's because you are not booting to the cd. You need to go into the bios and put the cd at the top of the boot order.

dleleux · « **Reply #12 on:** November 10, 2009, 12:15:38 PM »

how do you do that because i cant even get the blue screen up

Allan · « **Reply #13 on:** November 10, 2009, 12:23:23 PM »

Reboot the system. As soon as the system starts you should see a message on the screen that says: "Press ??" to enter Setup (or bios). Press whatever that key is to get into bios.

dleleux · « **Reply #14 on:** November 10, 2009, 12:42:05 PM »

that screen comes up for like a milisecond...

Allan · « **Reply #15 on:** November 10, 2009, 12:49:43 PM »

Look Fast.

As soon as you see that screen press either DEL (the delete key) or F2 (The F2 function key at the top). One of those should work with emachines.

dleleux · « **Reply #16 on:** November 10, 2009, 01:05:49 PM »

i just caint get that screen. thanks for your help anyway

Allan · « **Reply #17 on:** November 10, 2009, 01:09:40 PM »

Listen closely. When the system first starts start tapping EITHER the DEL key or the F2 key and that should take you to the bios. Try one key first and if it doesn't work reboot and try the other.

dleleux · « **Reply #18 on:** November 10, 2009, 01:36:03 PM »

i also have an ibm that crashed dued to power failure. can i fix this one also and how

Allan · « **Reply #19 on:** November 10, 2009, 01:46:38 PM »

One at a time.

dleleux · « **Reply #20 on:** November 10, 2009, 02:04:09 PM »

there is no way that i can fix the emachines because i cannot get that screen up. its under warrenty i will send it off tomorrow

dleleux · « **Reply #21 on:** November 10, 2009, 02:26:52 PM »

now for the ibm i can get the setup utility

Allan · « **Reply #22 on:** November 10, 2009, 02:41:46 PM »

You need to post what is wrong with the other system. "Crashed" doesn't help.

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Author Topic: computer crashed (Read 5190 times)

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