toshiba A 10 recovery to factory settings is not working`

[cmcrci]

hi i am having toshiba A10 model laptop as it is affected with virus i just want to restore with the restore tool Cd.operating system is XP.there is data in it and through that cd i deleted all the partitions and later restoring the ghost image is started but in the middle the error reading file error is coming.how to install OS i tried other xp cds that im having but not working.now how can i resolve this.there are scratches on the cd.Again i want that Restore cd can i get that through net or any other alternative.

plz reply

[Quantos]

I am going to refer you to our virus/malware specialists.

Go HERE and follow the directions exactly, you will need to post the logs that are asked for and start a NEW topic in that section of the forums.

Please be patient and a specialist will be with you.