Dear Computerhope,
very glad that i found you and hope you can help me as I'm not very used to solve problems like this.
So, two or three days ago my firefox started to break down all the time. I updated it to version 3.5.5 but still the same. So i run Antivir and it found a trojan and deleted it. Then when I booted the computer, I received a warning saying something like "required module pqrs.tmo cannot be loaded". So apparently this malware has left some traces.
I followed all the steps of your great malware removal procedure. The tools did find some things but firefox still breaks down sometimes. Furthermore it is not possible to install Zone Alarm again (I removed it because I had Kaspersky in the meantime and they didn't fit together so I removed ZoneAlarm - quiet stupid I guess). When I try to install it, it says "Could not load the DLL library".
And then it is also not possible anymore to bring the computer into the idle state (?). I don't know if it has to do something with the trojans?!
So, I have a three years old Toshiba Satellite M70-354 with Windows XP home edition version 5.1 Servicepack 3.
And here are my three logs:
SUPERAntiSpyware Scan Log
http://www.superantispyware.comGenerated 11/29/2009 at 10:25 PM
Application Version : 4.31.1000
Core Rules Database Version : 4318
Trace Rules Database Version: 2177
Scan type : Complete Scan
Total Scan Time : 02:06:34
Memory items scanned : 566
Memory threats detected : 0
Registry items scanned : 6001
Registry threats detected : 0
File items scanned : 92804
File threats detected : 10
Adware.Tracking Cookie
C:\Dokumente und Einstellungen\Daniela\Cookies\
[email protected][1].txt
C:\Dokumente und Einstellungen\Daniela\Cookies\daniela@webmasterplan[2].txt
C:\Dokumente und Einstellungen\Daniela\Cookies\daniela@doubleclick[1].txt
C:\Dokumente und Einstellungen\Daniela\Cookies\
[email protected][2].txt
C:\Dokumente und Einstellungen\Daniela\Cookies\
[email protected][1].txt
C:\Dokumente und Einstellungen\Daniela\Cookies\daniela@myroitracking[1].txt
C:\Dokumente und Einstellungen\Daniela\Cookies\
[email protected][2].txt
C:\Dokumente und Einstellungen\Daniela\Cookies\
[email protected][1].txt
C:\Dokumente und Einstellungen\Daniela\Cookies\daniela@specificclick[1].txt
C:\Dokumente und Einstellungen\Daniela\Cookies\daniela@atdmt[2].txt
Malwarebytes' Anti-Malware 1.41
Datenbank Version: 3259
Windows 5.1.2600 Service Pack 3
29.11.2009 23:03:25
mbam-log-2009-11-29 (23-03-25).txt
Scan-Methode: Quick-Scan
Durchsuchte Objekte: 112942
Laufzeit: 7 minute(s), 49 second(s)
Infizierte Speicherprozesse: 0
Infizierte Speichermodule: 0
Infizierte Registrierungsschlüssel: 6
Infizierte Registrierungswerte: 0
Infizierte Dateiobjekte der Registrierung: 0
Infizierte Verzeichnisse: 0
Infizierte Dateien: 1
Infizierte Speicherprozesse:
(Keine bösartigen Objekte gefunden)
Infizierte Speichermodule:
(Keine bösartigen Objekte gefunden)
Infizierte Registrierungsschlüssel:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\chrome.exe (Security.Hijack) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\safari.exe (Security.Hijack) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\navigator.exe (Security.Hijack) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\opera.exe (Security.Hijack) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\Userinit.exe (Security.Hijack) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\idid (Trojan.Sasfix) -> Quarantined and deleted successfully.
Infizierte Registrierungswerte:
(Keine bösartigen Objekte gefunden)
Infizierte Dateiobjekte der Registrierung:
(Keine bösartigen Objekte gefunden)
Infizierte Verzeichnisse:
(Keine bösartigen Objekte gefunden)
Infizierte Dateien:
C:\WINDOWS\system32\bgfemgixf.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:31:21, on 29.11.2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programme\Avira\AntiVir Desktop\sched.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Programme\Apoint2K\Apoint.exe
C:\Programme\TOSHIBA\E-KEY\CeEKey.exe
C:\Programme\TOSHIBA\TouchPad\TPTray.exe
C:\WINDOWS\system32\ZoomingHook.exe
C:\WINDOWS\system32\TCtrlIOHook.exe
C:\Programme\TOSHIBA\TOSHIBA Zoom-Dienstprogramm\SmoothView.exe
C:\Programme\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\Programme\TOSHIBA\Tvs\TvsTray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Programme\TOSHIBA\Touch and Launch\PadExe.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
C:\WINDOWS\system32\hphmon04.exe
C:\Programme\Home Cinema\PowerDVD\PDVDServ.exe
C:\Programme\iTunes\iTunesHelper.exe
C:\Programme\Avira\AntiVir Desktop\avgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programme\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\Programme\Apoint2K\Apntex.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Dokumente und Einstellungen\All Users\Anwendungsdaten\Web.de Firefox\adminsvcff.exe
C:\Programme\Avira\AntiVir Desktop\avguard.exe
C:\Programme\Gemeinsame Dateien\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Programme\AskBarDis\bar\bin\AskService.exe
C:\Programme\Bonjour\mDNSResponder.exe
C:\Programme\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Programme\CyberLink\Shared Files\RichVideo.exe
C:\Programme\iPod\bin\iPodService.exe
C:\Programme\Alice\signup\AliceCnn.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programme\Mozilla Firefox\firefox.exe
C:\Programme\Trend Micro\HijackThis\sniper.exe.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
http://www.arcor.deR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://alice.aol.deR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,First Home Page =
http://www.arcor.deR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Arcor AG & Co. KG
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Programme\Gemeinsame Dateien\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Programme\AskBarDis\bar\bin\askBar1.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Programme\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: ZoneAlarm Spy Blocker Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Programme\AskBarDis\bar\bin\askBar1.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [Apoint] C:\Programme\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [CeEKEY] C:\Programme\TOSHIBA\E-KEY\CeEKey.exe
O4 - HKLM\..\Run: [TPNF] C:\Programme\TOSHIBA\TouchPad\TPTray.exe
O4 - HKLM\..\Run: [HWSetup] C:\Programme\TOSHIBA\TOSHIBA Applet\HWSetup.exe hwSetUP
O4 - HKLM\..\Run: [SVPWUTIL] C:\Programme\Toshiba\Windows Utilities\SVPWUTIL.exe SVPwUTIL
O4 - HKLM\..\Run: [Zooming] ZoomingHook.exe
O4 - HKLM\..\Run: [TCtryIOHook] TCtrlIOHook.exe
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [SmoothView] C:\Programme\TOSHIBA\TOSHIBA Zoom-Dienstprogramm\SmoothView.exe
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
O4 - HKLM\..\Run: [Tvs] C:\Programme\TOSHIBA\Tvs\TvsTray.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [PadTouch] C:\Programme\TOSHIBA\Touch and Launch\PadExe.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\system32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Programme\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Programme\Home Cinema\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programme\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Programme\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Programme\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Programme\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Programme\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [TOSCDSPD] C:\Programme\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOKALER DIENST')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETZWERKDIENST')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: Adobe Gamma.lnk = C:\Programme\Gemeinsame Dateien\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Programme\Gemeinsame Dateien\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Nach Microsoft &Excel exportieren - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programme\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programme\Messenger\msmsgs.exe
O9 - Extra button: eBay - {D7783732-69C6-4A28-BE53-618CC4609617} - C:\Programme\Internet Explorer\Signup\ToshibaGotoEbay.exe (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://www.tiscali.de
O16 - DPF: {6E718D87-6909-4FCE-92D4-EDCB2F725727} -
http://www.navigram.com/engine/v911/Navigram.cabO17 - HKLM\System\CCS\Services\Tcpip\..\{4BC56476-AF49-4D08-B306-571658B00340}: NameServer = 62.109.123.7 213.191.92.86
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\GEMEIN~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Programme\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: WEB.DE Firefox Update (AdminSVCff) - hablamax - C:\Dokumente und Einstellungen\All Users\Anwendungsdaten\Web.de Firefox\adminsvcff.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Programme\Gemeinsame Dateien\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Programme\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Programme\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Programme\Gemeinsame Dateien\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ASKService - Unknown owner - C:\Programme\AskBarDis\bar\bin\AskService.exe
O23 - Service: Bonjour-Dienst (Bonjour Service) - Apple Inc. - C:\Programme\Bonjour\mDNSResponder.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Programme\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Programme\Gemeinsame Dateien\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Programme\Gemeinsame Dateien\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod-Dienst (iPod Service) - Apple Inc. - C:\Programme\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\system32\HPHipm11.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Programme\CyberLink\Shared Files\RichVideo.exe
O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe
--
End of file - 9278 bytes
I hope you can help me with this. Thanks already!
Best, Daniela