Antivirus 2010,,,,,,,,,,,,,,

[72GSX]

Hello, This morning the wife's PC got infected with this AV2010 crap. I have been working all morning trying to get rid of it by using removal tools and stuff I learned from doing some searching on another PC.

Well I can't do a thing with the wife's PC, It won't let me run system restore, task manager, download anything on line because it won't connect because AV2010 says it shut down the PC because its infected.

It has Spybot SD and Malware bites installed but they won't detect the 2010. I downloaded spyware DR to a disk and got that installed and its running right now and has found AV2010 but I need to pay for it to remove whatever it finds. I am not giving any credit card numbers out on a infected PC.

Any one have any good ideas on what to do with this mess? 

I am on a different PC right now just to be clear, not the infected one.
The wife says she didn't install this 2010 junk and didn't open anything strange so I don't know where it came from.

HELP!!!!!!

Tom

[harry 48]

http://www.computerhope.com/forum/index.php/topic,46313.0.html


go to above and complete and post the 3 logs here an expert will see them

download avira free and run first http://www.free-av.com/

please do not pay

d/load to a disc or memory stick on a clean pc and run on your wife's pc

where it came from will be found from 1 of the logs , harry

[72GSX]

Hi, The PC has Avira free on it already.  I will try and do what it says and get back to you here.

[72GSX]

Hello, The trial ver of spyware Dr blocked all the junk from AV2010 so Super Anti and Malwarebytes could detect the AV2010 and got rid of it. I am running SuperAnti right now and it found more of the AV2010 stuff, I hope it will be OK now. Super Anti wanted a reboot to get rid of stuff it found the first time so I did and the AV2010 popups have not come back, So its working well enough again so I can at least do something with it. 

I don't know if I will have any logs to show where it came from though. I don't even know what to look for on that.

Tom

[harry 48]

malware;click logs, click recent, click open, copy and paste here

sas; preferences,logs,click logs then view , copy and paste here

hjt; when its finished it will bring a log up , copy and paste here

did you do as my 1st post said , these 3 logs are needed

[72GSX]

Here is one log,,,,

Malwarebytes' Anti-Malware 1.41
Database version: 3038
Windows 5.1.2600 Service Pack 3
 
1/2/2010 1:32:08 PM
mbam-log-2010-01-02 (13-32-07).txt
 
Scan type: Quick Scan
Objects scanned: 122152
Time elapsed: 15 minute(s), 7 second(s)
 
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 7
Folders Infected: 0
Files Infected: 1
 
Memory Processes Infected:
(No malicious items detected)
 
Memory Modules Infected:
(No malicious items detected)
 
Registry Keys Infected:
(No malicious items detected)
 
Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Desktop\General\wallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
 
Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\activedesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
 
Folders Infected:
(No malicious items detected)
 
Files Infected:
C:\WINDOWS\system32\critical_warning.html (Trojan.FakeAlert) -> Quarantined and deleted successfully.

[72GSX]

another log

Malwarebytes' Anti-Malware 1.43
Database version: 3458
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702
 
1/2/2010 5:05:05 PM
mbam-log-2010-01-02 (17-05-05).txt
 
Scan type: Quick Scan
Objects scanned: 130391
Time elapsed: 9 minute(s), 33 second(s)
 
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1
 
Memory Processes Infected:
(No malicious items detected)
 
Memory Modules Infected:
(No malicious items detected)
 
Registry Keys Infected:
(No malicious items detected)
 
Registry Values Infected:
(No malicious items detected)
 
Registry Data Items Infected:
(No malicious items detected)
 
Folders Infected:
(No malicious items detected)
 
Files Infected:
C:\WINDOWS\system32\41.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

[72GSX]

one more,,

SUPERAntiSpyware Scan Log
http://www.superantispyware.com
 
Generated 01/02/2010 at 03:09 PM
 
Application Version : 4.32.1000
 
Core Rules Database Version : 4441
Trace Rules Database Version: 2265
 
Scan type       : Quick Scan
Total Scan Time : 00:20:54
 
Memory items scanned      : 505
Memory threats detected   : 0
Registry items scanned    : 528
Registry threats detected : 1
File items scanned        : 5974
File threats detected     : 4
 
Rogue.InternetSecurity2010
 HKU\S-1-5-21-3852255402-2106517767-3757435101-1006\Software\IS2010
 C:\Documents and Settings\Yvonne\Application Data\Microsoft\Internet Explorer\Quick Launch\Internet Security 2010.lnk
 C:\Documents and Settings\Yvonne\Start Menu\Internet Security 2010.lnk
 
Adware.CouponBar
 C:\WINDOWS\SUFC19.TMP
 
Trojan.Agent/Gen-Rogue[Installer]
 C:\WINDOWS\SYSTEM32\WINLOGON86.EXE

[72GSX]

And another,,,

SUPERAntiSpyware Scan Log
http://www.superantispyware.com
 
Generated 01/02/2010 at 02:34 PM
 
Application Version : 4.32.1000
 
Core Rules Database Version : 4379
Trace Rules Database Version: 1978
 
Scan type       : Complete Scan
Total Scan Time : 00:47:55
 
Memory items scanned      : 528
Memory threats detected   : 1
Registry items scanned    : 5059
Registry threats detected : 0
File items scanned        : 5831
File threats detected     : 408
 
Trojan.Dropper/Sys-NV
 C:\WINDOWS\SYSTEM32\WINHELPER86.DLL
 C:\WINDOWS\SYSTEM32\WINHELPER86.DLL
 
Adware.Tracking Cookie
 C:\Documents and Settings\Tom\Cookies\[email protected][1].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][2].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][2].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][4].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][5].txt
 C:\Documents and Settings\Tom\Cookies\tom@specificclick[7].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][4].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][3].txt
 C:\Documents and Settings\Tom\Cookies\tom@specificclick[5].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][4].txt
 C:\Documents and Settings\Tom\Cookies\tom@specificclick[6].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][1].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][2].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][1].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][5].txt
 C:\Documents and Settings\Tom\Cookies\tom@interclick[1].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][3].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][5].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][2].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][1].txt
 C:\Documents and Settings\Tom\Cookies\tom@kontera[4].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][1].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][5].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][2].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][3].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][4].txt
 C:\Documents and Settings\Tom\Cookies\tom@adultadworld[2].txt
 C:\Documents and Settings\Tom\Cookies\tom@adlegend[2].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][2].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][1].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][3].txt
 C:\Documents and Settings\Tom\Cookies\tom@adlegend[3].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][1].txt
 C:\Documents and Settings\Tom\Cookies\tom@coolsavings[2].txt
 C:\Documents and Settings\Tom\Cookies\tom@insightexpressai[2].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][1].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][2].txt
 C:\Documents and Settings\Tom\Cookies\tom@247realmedia[1].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][1].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][3].txt
 C:\Documents and Settings\Tom\Cookies\tom@apmebf[1].txt
 C:\Documents and Settings\Tom\Cookies\tom@apmebf[2].txt
 C:\Documents and Settings\Tom\Cookies\tom@apmebf[3].txt
 C:\Documents and Settings\Tom\Cookies\tom@apmebf[4].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][1].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][2].txt
 C:\Documents and Settings\Tom\Cookies\tom@b5media[1].txt
 C:\Documents and Settings\Tom\Cookies\tom@collective-media[1].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][2].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][3].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][2].txt
 C:\Documents and Settings\Tom\Cookies\tom@insightexpressai[1].txt
 C:\Documents and Settings\Tom\Cookies\tom@kontera[2].txt
 C:\Documents and Settings\Tom\Cookies\tom@kontera[3].txt
 C:\Documents and Settings\Tom\Cookies\tom@media6degrees[1].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][1].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][1].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][1].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][2].txt
 C:\Documents and Settings\Tom\Cookies\tom@revsci[2].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][1].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][3].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][2].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][3].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][4].txt
 C:\Documents and Settings\Tom\Cookies\[email protected][1].txt
 C:\Documents and Settings\Tom\Cookies\tom@specificclick[1].txt
 C:\Documents and Settings\Tom\Cookies\tom@specificclick[2].txt
 C:\Documents and Settings\Tom\Cookies\tom@specificclick[4].txt
 C:\Documents and Settings\Tom\Cookies\tom@specificmedia[1].txt
 C:\Documents and Settings\Tom\Cookies\tom@tribalfusion[1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@traveladvertising[3].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@traveladvertising[2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@huntingdogsbeartracks[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][9].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][8].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][6].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][5].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][4].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][7].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@trafficmp[2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@indextools[2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][6].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][7].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][4].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][7].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][4].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@imrworldwide[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][4].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][8].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][5].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][9].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@yeprevenue[2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@azjmp[2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@bizrate[3].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@bizrate[2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@247realmedia[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@pointroll[2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@windowsmedia[1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@christmasscreensavers[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@insightexpressai[5].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@insightexpressai[1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@insightexpressai[6].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@insightexpressai[2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@insightexpressai[3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][4].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@insightexpressai[4].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@healthleadersmedia[1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@2o7[3].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@2o7[2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@2o7[1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@2o7[4].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@questionmarket[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@questionmarket[2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@adinterax[1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@atwola[2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][4].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@atwola[3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][4].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@specificclick[6].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@specificclick[5].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@specificclick[4].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@specificclick[2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@specificclick[1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@specificclick[3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@oddcast[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@adinterax[3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][4].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][10].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@countryinns[2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@interclick[4].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@interclick[1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@interclick[5].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@invitemedia[2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@invitemedia[1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@holidayscreensaver[2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@interclick[2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@crossmediaservices[2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@trafficdashboard[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@dmtracker[1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@interclick[3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][11].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][5].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@indexstats[1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@*censored*.122.2o7[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][4].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@adbureau[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@kontera[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@roiservice[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@roiservice[2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@adlegend[2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][4].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@wiitracker[2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@roiservice[3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][6].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@kontera[4].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@kontera[3].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@overture[1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@linkstattrack[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][7].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][4].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][8].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@optimost[2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][8].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][7].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][6].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][5].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][4].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][5].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][9].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@clickshift[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@collective-media[3].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@collective-media[7].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@collective-media[4].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][4].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@collective-media[1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@collective-media[5].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@bevscountrycottage[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@collective-media[2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@collective-media[6].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][4].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@onrampadvertising[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][4].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@tacoda[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@tacoda[2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@realmedia[1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@nextag[2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@qnsr[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][5].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][4].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@revsci[2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@specificmedia[3].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@specificmedia[2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@specificmedia[1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@specificmedia[4].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][10].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@revsci[3].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@chitika[2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@chitika[1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@tribalfusion[2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][11].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@revsci[4].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@serving-sys[2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@nextag[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@realmedia[2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@lynxtrack[1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@thefind[2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@thefind[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@specificmedia[6].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@chitika[4].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@chitika[3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@nordictrack[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][4].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@bigdiscountrv[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][3].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][4].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@coolsavings[2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@media6degrees[5].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@media6degrees[3].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@media6degrees[2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@media6degrees[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][2].txt
 C:\Documents and Settings\Yvonne\Cookies\yvonne@fasttrackwatcher[1].txt
 C:\Documents and Settings\Yvonne\Cookies\[email protected][1].txt

[72GSX]

I don't have hijackthis {sp} installed.

[harry 48]

http://www.computerhope.com/forum/index.php/topic,46313.0.html

ok , you must go to above and run hjt and post the log it tells a lot and complete what ever you did not do

if it will not run right click the icon and rename it " snipper.exe " and run it

[72GSX]

Hijack log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:13:38 PM, on 1/2/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\VTTimer.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Yvonne\Application Data\Smilebox\SmileboxTray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.centurytel.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by CenturyTel
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\Hewlett-Packard\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\Hewlett-Packard\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SmileboxTray] "C:\Documents and Settings\Yvonne\Application Data\Smilebox\SmileboxTray.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Startup: Forget Me Not.lnk = C:\Program Files\Mindscape\AGPrint\PMREMIND.EXE
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O8 - Extra context menu item: Add to AMV Converter... - C:\Program Files\MP3 Player Utilities 4.15\AMVConverter\grab.html
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\Hewlett-Packard\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.keyboardmall.com
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/betapit/PCPitStop.CAB
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1221722911949
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1221744970192
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O24 - Desktop Component 0: (no name) - http://www.thenorthwestern.com/gcicommonfiles/sr/graphics/palette12/bkgd_main.gif

--
End of file - 8945 bytes

[SuperDave]

Hello 72GSX and welcome to Computer Hope Forum. My name is Superdave but you can just call me SD. I will be helping you out with your particular problem on your computer. I am working under the guidance of one of the specialist of this forum so it may take a bit longer to process your logs.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

I noticed in your HJT log that you are running a P2P file-sharing program (Limewire) on your computer. While the program itself is probably safe, the files you download with this program are a major source of infections. Therefore, I strongly urge you to uninstall it.

Download Disable/Remove Windows Messenger to the desktop to remove Windows Messenger.

Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Unzip the file on the desktop. Open the MessengerDisable.exe and choose the bottom box - Uninstall Windows Messenger and click Apply.

Exit out of MessengerDisable then delete the two files that were put on the desktop.

Open HijackThis and select Do a system scan only

Place a check mark next to the following entries: (if there)

R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

Important: Close all open windows except for HijackThis and then click Fix checked.

Once completed, exit HijackThis.

ESET Online Scan

Scan your computer with the ESET FREE Online Virus Scan

* Click the ESET Online Scanner button.

* For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
* Click on the esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop
* Double click on the esetsmartinstaller_enu.exe icon on your desktop.
* Place a check mark next to YES, I accept the Terms of Use.

* Click the Start button.
* Accept any security warnings from your browser.
* Leave the check mark next to Remove found threats and place a check next to Scan archives.
* Click the Start button.
* ESET will then download updates, install, and begin scanning your computer. Please be patient as this can take some time.
* When the scan completes, click List of found threats.
* Next click Export to text file and save the file to your desktop using a name such as ESETScan. Include the contents of this report in your next reply.
* Click the <<Back button then click Finish.

In your next reply please include the ESET Online Scan Log

[72GSX]

C:\Documents and Settings\Administrator\Application Data\Microsoft\Internet Explorer\Desktop.htt   Win32/TrojanDownloader.FakeAlert.AED virus   deleted - quarantined
C:\Documents and Settings\Tom\Application Data\Microsoft\Internet Explorer\Desktop.htt   Win32/TrojanDownloader.FakeAlert.AED virus   deleted - quarantined



Here is what ESET found

[72GSX]

And the latest HijackThis


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:04:08 AM, on 1/3/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\VTTimer.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.centurytel.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by CenturyTel
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\Hewlett-Packard\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\Hewlett-Packard\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SmileboxTray] "C:\Documents and Settings\Yvonne\Application Data\Smilebox\SmileboxTray.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Startup: Forget Me Not.lnk = C:\Program Files\Mindscape\AGPrint\PMREMIND.EXE
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O8 - Extra context menu item: Add to AMV Converter... - C:\Program Files\MP3 Player Utilities 4.15\AMVConverter\grab.html
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\Hewlett-Packard\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.keyboardmall.com
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/betapit/PCPitStop.CAB
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1221722911949
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1221744970192
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O24 - Desktop Component 0: (no name) - http://www.thenorthwestern.com/gcicommonfiles/sr/graphics/palette12/bkgd_main.gif

--
End of file - 8530 bytes