Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: window 7 crashing  (Read 1931 times)

0 Members and 1 Guest are viewing this topic.

pursuant

    Topic Starter


    Intermediate

    • Experience: Familiar
    • OS: Windows 7
    window 7 crashing
    « on: January 13, 2010, 04:30:54 PM »
    I have a new Dell and within the first 2 weeks I get periodic crashes when I am not using the pc , when it is in idle so to speak.
    I got this message . It seems that Firefox is the only program open much of the time it happens. Any advice would be appreciated

    Problem signature:
      Problem Event Name:   BlueScreen
      OS Version:   6.1.7600.2.0.0.768.3
      Locale ID:   1033

    Additional information about the problem:
      BCCode:   9f
      BCP1:   00000003
      BCP2:   85983030
      BCP3:   82B66AE0
      BCP4:   85403C20
      OS Version:   6_1_7600
      Service Pack:   0_0
      Product:   768_1

    Files that help describe the problem:
      C:\Windows\Minidump\011310-13244-01.dmp
      C:\Users\hoot\AppData\Local\Temp\WER-56706-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    Geek-9pm


      Mastermind
    • Geek After Dark
    • Thanked: 1003
      • Gekk9pm bnlog
    • Certifications: List
    • Computer: Specs
    • Experience: Expert
    • OS: Windows XP
    Re: window 7 crashing
    « Reply #1 on: January 13, 2010, 05:04:43 PM »
    Quote
    I have a new Dell and within the first 2 weeks I get periodic crashes when I am not using the pc , when it is in idle so to speak.

    Based on that information you headfirst contact the vendor and then contact Dell.
    You did not state what model it is. The vendor may be aware of a recall or possible problem. What you describe may be a serious.

    This is not making a joke.
    We could suppose this is a laptop. There are some very serious problems with laptop batteries that the mass-media downplays.

    Can this laptop run well without the battery installed?

    Broni


      Mastermind
    • Kraków my love :)
    • Thanked: 614
      • Computer Help Forum
    • Computer: Specs
    • Experience: Experienced
    • OS: Windows 8
    Re: window 7 crashing
    « Reply #2 on: January 13, 2010, 06:58:16 PM »
    Quote
    Based on that information you headfirst contact the vendor and then contact Dell.
    Period.