Author Topic: Supposedly removed malware and now Internet will not work in Windows 7 !!! (Read 27033 times)

harry 48 · « **Reply #15 on:** January 19, 2010, 12:20:39 PM »

http://www.filehippo.com/download_hijackthis/

go to above , up-date , run , post a new log

sorry i was taking about a special heavy telephone cable for the pc , the ethernet cable fixed a problem i had with broadband

user77 · « **Reply #16 on:** January 19, 2010, 04:23:30 PM »

Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 6.1.7100
Internet Explorer 8.0.7100.0

1/19/2010 5:52:28 PM
mbam-log-2010-01-19 (17-52-28).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 268587
Time elapsed: 1 hour(s), 36 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

user77 · « **Reply #17 on:** January 19, 2010, 04:24:10 PM »

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 6:20:03 PM, on 1/19/2010
Platform: Unknown Windows (WinNT 6.01.3004)
MSIE: Internet Explorer v8.00 (8.00.7100.0000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\rundll32.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\HP Connections\6811507\Program\HP Connections.exe
C:\Windows\ehome\ehmsas.exe
C:\PROGRA~1\HEWLET~1\Shared\HPQTOA~1.EXE
C:\Windows\system32\mmc.exe
C:\Program Files\Flock\FLOCK\FLOCK.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\explorer.exe
C:\Users\Joe Malek\AppData\Roaming\Microsoft\Installer\{0761C9A8-8F3A-4216-B4A7-B7AFBF24A24A}\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Pavilion&pf=laptop
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: IE7pro - {00011268-E188-40DF-A514-835FCD78B1BF} - C:\Program Files\IE7Pro\IE7Pro.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Enterra Download Manager Helper - {2956DD50-4F3E-4C20-81D1-FF36435FF288} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: TwcToolbarBhoApp Class - {AA1F9DDB-E605-4ba6-81D4-E427DEE012AD} - C:\Windows\System32\TwcToolbarBho.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: The Weather Channel Toolbar - {2E5E800E-6AC0-411E-940A-369530A35E43} - C:\Windows\System32\TwcToolbarIe7.dll
O3 - Toolbar: Enterra Download Manager - {B5147546-9359-4D9B-8B36-F54C54555799} - (no file)
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [HP Health Check Scheduler] C:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [snpstd] C:\Windows\vsnpstd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKLM\..\Run: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\Windows\system32\Adobe\Shockwave 11\SwHelper_1150596.exe -Update -1150596 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; FunWebProducts; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET CLR 3.0.30618; Media Center PC 5.0; OfficeLiveConnector.1.4; OfficeLivePatch.0.0; SLCC1)" -"http://y8.com/games/Street_Ball_Showdown"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: HP Connections.lnk = C:\Program Files\HP Connections\6811507\Program\HP Connections.exe
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM
O9 - Extra button: IE7pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IE7Pro\IE7Pro.dll
O9 - Extra 'Tools' menuitem: IE7pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IE7Pro\IE7Pro.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: Enterra Download Manager - {1AB6CC97-17C1-4207-BC51-5C9D435A338E} - res://C:\Program Files\Enterra\Download Manager\edm.dll/3002 (file missing)
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: The Weather Channel - {2E5E800E-6AC0-411E-940A-369530A35E43} - (no file)
O9 - Extra 'Tools' menuitem: The Weather Channel - {2E5E800E-6AC0-411E-940A-369530A35E43} - (no file)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - Cmdmapping - (no file) (HKCU)
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www2.snapfish.com/SnapfishActivia.cab
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.1.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/VistaMSNPUplden-us.cab
O16 - DPF: {8436FE12-31DB-48BF-83BF-FE682F9160B4} (NanoInstaller Class) - http://www.nanoscan.com/cabs/nanoinst.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx2.hotmail.com/mail/w4/pr01/photouploadcontrol/VistaMSNPUplden-us.cab
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\AddFiltr.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLSched.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Roxio\Roxio MyDVD Basic v9\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: TVersityMediaServer - Unknown owner - C:\Program Files\TVersity\Media Server\MediaServer.exe
O23 - Service: SAMSUNG WiselinkPro Service (WiselinkPro) - Unknown owner - C:\Program Files\Samsung\SAMSUNG PC Share Manager\WiselinkPro.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 13301 bytes

user77 · « **Reply #18 on:** January 19, 2010, 04:43:22 PM »

So what's the verdict? Am I clean? If so, should I resort to resolving the connectivity issue in the software section?

harry 48 · « **Reply #19 on:** January 19, 2010, 05:25:11 PM »

http://www.computerhope.com/cgi-bin/process.pl

go to above , copy and paste the hjt log and read the faults and scroll down to the fix and read what to do

user77 · « **Reply #20 on:** January 19, 2010, 05:45:25 PM »

great thanks, reading it now and trying to figure it out.....

user77 · « **Reply #21 on:** January 19, 2010, 06:25:03 PM »

OK fixed almost everything. Except the 4 files that came up in system 32. They wouldnt allow me to erase.

Here they are:

c:\windows\system32\taskhost.exe *
c:\windows\system32\twctoolbarbho.dll *
c:\windows\system32\twctoolbarie7.dll *
c:\windows\system32\adobe\shockwave 11\swhelper_1150596.exe *
c:\windows\system32\mctadmin.exe *

* This file could be a legitimate file. Make sure you're positive this is not a valid file by reading the suggestions in the above chart before deleting it. If you're not comfortable deleting the file just leave it alone.

Also kept:

•o18 - protocol: bwfile-8876480 - {9462a756-7b47-47bc-8c80-c34b9b80b32b} - c:\program files\logitech\desktop messenger\8876480\program\gaplugprotocol-8876480.dll ***

•o23 - service: symantec lic netconnect service (cltnetcnservice) - unknown owner - c:\program files\common files\symantec shared\ccsvchst.exe (file missing)

*** This could be a valid entry for your Internet Service provider, School network, and/or an online scanner. If you recognize all of this line it's suggested that it not be fixed.
===========================
I then rebooted and still no internet.
Please advise next steps.

user77 · « **Reply #22 on:** January 19, 2010, 06:42:12 PM »

After rebooting I re-ran HJT. See below exerpt info from log tool:

What to do in HijackThis

1. Open HijackThis.
2. Click Do a system scan only
3. Check the boxes that correspond to the below lines.

•o3 - toolbar: enterra download manager - {b5147546-9359-4d9b-8b36-f54c54555799} - (no file)

•o18 - protocol: bwfile-8876480 - {9462a756-7b47-47bc-8c80-c34b9b80b32b} - c:\program files\logitech\desktop messenger\8876480\program\gaplugprotocol-8876480.dll ***

•o23 - service: symantec lic netconnect service (cltnetcnservice) - unknown owner - c:\program files\common files\symantec shared\ccsvchst.exe (file missing)

*** This could be a valid entry for your Internet Service provider, School network, and/or an online scanner. If you recognize all of this line it's suggested that it not be fixed.

4. Once the above have been checked click the Fix checked button.
5. After fixed close HijackThis.

Delete files

Delete the following files if found on the computer. If you're unable to delete the files because they're in use you'll need to boot the computer into Safe Mode.

c:\windows\system32\taskhost.exe *

* This file could be a legitimate file. Make sure you're positive this is not a valid file by reading the suggestions in the above chart before deleting it. If you're not comfortable deleting the file just leave it alone.
** Files not found in the Windows directory may be part of a program that can be uninstalled through the Add/Remove programs in the Control Panel before simply deleting this file.

===========================
I tried deleting taskhost but got below message:

You need permission from TrustedInstaller to make changes to this file

user77 · « **Reply #23 on:** January 19, 2010, 06:59:52 PM »

3rd log tool warning info below:

No Firewall -We could not detect a firewall process running on this computer. However, did detect an anti-virus program running on the computer, if your anti-virus has no firewall installed we strongly suggest either enabling the Windows Firewall or installing another firewall. ***My firewall is on I had to start windows firewall to substitue uninstalling symantec Norton earlier (as I kept just Avast as my av)***

Missing o23 - service: symantec lic netconnect service (cltnetcnservice) - unknown owner - c:\program files\common files\symantec shared\ccsvchst.exe (file missing)
Although not a threat to the computer it may cause errors.

HijackThis Detected potential protocol hijack (protocol: bwfile-8876480 - {9462a756-7b47-47bc-8c80-c34b9b80b32b} - c:\program files\logitech\desktop messenger\8876480\program\gaplugprotocol-8876480.dll). Unless you recognize or want this change we suggest it be fixed.

taskhost.exe Although unknown taskhost.exe is suspicious since many legitimate unknown files do not run from the windows path. Click here to open Google search for this file.

HijackThis You're not running the latest version of Trend Micro HijackThis (v2.0.2) and not all threats may be found. Latest version found here.

===============================================

remaining warnings after rebooting 3 times and running hjt 3X. Please advise.

user77 · « **Reply #24 on:** January 19, 2010, 07:13:13 PM »

oh and when I checked my windows firewall it IS on

harry 48 · « **Reply #25 on:** January 20, 2010, 12:46:01 PM »

your firewall may be on and it will not detect it

symantec is norton go here to remove completely
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039/

did you open the other topic about the wireless

user77 · « **Reply #26 on:** January 20, 2010, 01:12:47 PM »

I did but they suggested waiting for a clean bill of health.

I suppose at this point my computer is clean correct?

harry 48 · « **Reply #27 on:** January 20, 2010, 01:49:46 PM »

post a new hjt log please

user77 · « **Reply #28 on:** January 20, 2010, 07:09:25 PM »

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 9:06:57 PM, on 1/20/2010
Platform: Unknown Windows (WinNT 6.01.3004)
MSIE: Internet Explorer v8.00 (8.00.7100.0000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\HP Connections\6811507\Program\HP Connections.exe
C:\Windows\ehome\ehmsas.exe
C:\PROGRA~1\HEWLET~1\Shared\HPQTOA~1.EXE
C:\Windows\explorer.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Joe Malek\AppData\Roaming\Microsoft\Installer\{0761C9A8-8F3A-4216-B4A7-B7AFBF24A24A}\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Pavilion&pf=laptop
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: IE7pro - {00011268-E188-40DF-A514-835FCD78B1BF} - C:\Program Files\IE7Pro\IE7Pro.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [HP Health Check Scheduler] C:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [snpstd] C:\Windows\vsnpstd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKLM\..\Run: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: HP Connections.lnk = C:\Program Files\HP Connections\6811507\Program\HP Connections.exe
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM
O9 - Extra button: IE7pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IE7Pro\IE7Pro.dll
O9 - Extra 'Tools' menuitem: IE7pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IE7Pro\IE7Pro.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www2.snapfish.com/SnapfishActivia.cab
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.1.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/VistaMSNPUplden-us.cab
O16 - DPF: {8436FE12-31DB-48BF-83BF-FE682F9160B4} (NanoInstaller Class) - http://www.nanoscan.com/cabs/nanoinst.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx2.hotmail.com/mail/w4/pr01/photouploadcontrol/VistaMSNPUplden-us.cab
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\AddFiltr.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLSched.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Roxio\Roxio MyDVD Basic v9\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: TVersityMediaServer - Unknown owner - C:\Program Files\TVersity\Media Server\MediaServer.exe
O23 - Service: SAMSUNG WiselinkPro Service (WiselinkPro) - Unknown owner - C:\Program Files\Samsung\SAMSUNG PC Share Manager\WiselinkPro.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 11599 bytes

user77 · « **Reply #29 on:** January 22, 2010, 07:55:52 PM »

Harry 48 am i clean? Please respond.

Computer Hope Forum

News:

Author Topic: Supposedly removed malware and now Internet will not work in Windows 7 !!! (Read 27033 times)

harry 48

Re: Supposedly removed malware and now Internet will not work in Windows 7 !!!

user77

Re: Supposedly removed malware and now Internet will not work in Windows 7 !!!

user77

Re: Supposedly removed malware and now Internet will not work in Windows 7 !!!

user77

Re: Supposedly removed malware and now Internet will not work in Windows 7 !!!

harry 48

Re: Supposedly removed malware and now Internet will not work in Windows 7 !!!

user77

Re: Supposedly removed malware and now Internet will not work in Windows 7 !!!

user77

Re: Supposedly removed malware and now Internet will not work in Windows 7 !!!

user77

Re: Supposedly removed malware and now Internet will not work in Windows 7 !!!

user77

Re: Supposedly removed malware and now Internet will not work in Windows 7 !!!

user77

Re: Supposedly removed malware and now Internet will not work in Windows 7 !!!

harry 48

Re: Supposedly removed malware and now Internet will not work in Windows 7 !!!

user77

Re: Supposedly removed malware and now Internet will not work in Windows 7 !!!

harry 48

Re: Supposedly removed malware and now Internet will not work in Windows 7 !!!

user77

Re: Supposedly removed malware and now Internet will not work in Windows 7 !!!

user77

Re: Supposedly removed malware and now Internet will not work in Windows 7 !!!