annoying message telling PC has found a new hardware. (keyboard)

[cyborg3]

That is a lot of 411 to digest.  I have never heard of Sonar.  Where can I get it.
For now I think I will try the safe mode.
What kind of problem did hjt show with Norton.  I am running Norton 360.
My Son just told me that while I was in Florida, I had an intrusion of some kind.  He didn't know what is was.  He said it had a lot of pictures, I am assuming probably x rated, that kept changing. 
I will check back after I do the safe mode thing.

[patio]

In case you do want to give it a try...

Norton Removal Tool...

NOTE: An anti-virus app should be re-installed afterwards...whether it's Norton or one of the excellent Free choices out there such as Avast Home or Avira...

[cyborg3]

I went to safe mode and got the same results.  I unplugged the keyboard, rebooted the pc, went back to device man/hardware/ uninstalled the keyboard, shut down pc, rebooted, same message.  I did this in safe mode and normal mode.. 

For Allen, I went to the HP site and downloaded a driver that was supposed to fix a bad ping problem.  This all started when I wanted to program the hot keys at the top of my keyboard. I.E. the Internet button and the e-mail button.  Every thing seemed normal until I rebooted the computer.

[cruisin702]

There should be somewhere in the advanced setting to disable both anti-virus and Sonar. I've heard that sometimes that doesn't work. Some say that you have to go into services and stop it. Then go into msconfig to stop it from starting on reboot to get a driver installed.

[Dr Jay]

^^ Sounds like a dangerous method to me, cruisin702.

[Allan]

At what point did the problem become about an anti virus? There is no correlation. Let's move on.

cyborg - I assume you did more than download that driver, I assume you installed it. Have you since uninstalled it?

[cruisin702]

^^ Sounds like a dangerous method to me, cruisin702.

How is that more dangerous than uninstalling Norton ?

[patio]

Proper precautions were listed above along with the Norton Removal Tool...
With Norton not out of the mix there is no way to determine if it's the culprit...
The internet connection can also be removed to test this.

[Dr Jay]

@cruisin702

Using MSCONFIG to edit Windows Services or Startup entries is dangerous, and should not be done, unless the user is advanced in editing the System Configuration. Microsoft specifies this tool as useful to edit the System Configuration without the hassle of typing errors in Windows Notepad scripts or System Configuration Editor.

Using MSCONFIG to edit Windows Services is dangerous because it can disable or delete a Windows Service from the computer. Which, in return, the user must go and reinstall the product, or re-enable the Service that was disabled.

Using MSCONFIG to edit Windows Startup is dangerous, because: A. it does not completely delete the entry from the Registry, B. When switching back to Normal Mode (if edited in Safe Mode) the orphaned entries can cause boot errors, and slow Startup of the OS, C. MSCONFIG does not list all locations where Applications start up or load, due to hidden/system driver entries (Autoload O20).

Therefore, as a result, it is not recommended to give advice about MSCONFIG.

[Dr Jay]

At what point did the problem become about an anti virus? There is no correlation.

As I said, there could be a potential issue with the antivirus program preventing the installation of the drivers. Over the past couple of months, I have had quite a bit of users needing malware help, who could not install drivers for devices because their antivirus was in high security mode, which is a block-all mode by antivirus programs.

[Allan]

This isn't an issue of not being able to install a driver. It's about installing one that should not have been installed.

[patio]

Proper precautions were listed above along with the Norton Removal Tool...
With Norton not out of the mix there is no way to determine if it's the culprit...
The internet connection can also be removed to test this.

[Allan]

Side bet?

[patio]

I'll take Norton as the culprit for a thousand Alex....to finish the category.

[Allan]

You're on.