White Box appearing!

[Allan]

Okay. Let's use msconfig to temporarily disable the startup item. If there are no negative effects we'll make the change in the registry. Open msconfig again and this time go to the startup tab. Uncheck the Dell app. Click on Apply, OK and then restart the system.

[lizziet]

I can't find the dell app in the system configuration.

I'm so sorry about this and I'm really grateful for your help.

[Allan]

It's on the STARTUP tab

[lizziet]

It's not on the start up tab.

I found the file but it says it's a VBscriptfile (?) and it's located in a file called temp. If I delete it the icon goes but the white box stays.

[Allan]

Okay, now you lost me. You found the file where? What icon are you deleting? What do you mean it's in a file called temp? Now I need to take your time and explain it so I can understand it. Thank you.

[lizziet]

Ok sorry.

I found the file that contains the white box. It's called DELLjob. When I searched for it and clicked it the white box came up, confirming that this is the file we're looking for. I right clicked it and went to open file location. This is where it brings me.
http://i751.photobucket.com/albums/xx157/lizzietheirishgal/Delljobpic.jpg

When I delete the file, the white box remains. I hope this is clear, I don't really know how else to explain it.

[Allan]

Disregard - see the post below

[Allan]

Okay, I think we've got it. Go to "Programs & Features" and uninstall the Dell Support Center. You may have to kill the process in Task Manager before it will uninstall

[lizziet]

Ok so just to be clear (I'm really really sorry about this, I just don't have a brain for technology!!) I uninstall the Dell support center but cancel the uninstallation?

[Allan]

Huh? No - Uninstall Dell Support Center. If there is a problem uninstalling it let me know.

[lizziet]

THANK YOU THANK YOU THANK YOU!!!!!!!!!!!!


It worked!!!

I am very very grateful for your help and if I could do anything to repay you I would!!

[Allan]

You're very welcome Liz. Sorry it took so long to figure it out.

[lizziet]

Uh oh... Bad news... It reappeared!

[BC_Programmer]

is it the same script file?

any chance you can attach that script to your next reply? I'm curious what Dell would be doing putting a script in the temp directory and what exactly it could be doing that they think is so important.

[Allan]

Here's my take, BC: It's supposed to be bringing up a reminder to register. For some reason, instead of running every few days it was running every half hour. And apparently the registration reminder was corrupt and only displayed a white box. Uninstalling the Dell Support SHOULD have stopped it.