Reference number: CH000154

Windows 98 freezes when shutting down.

Issue:

Windows 98 freezes when shutting down.

Cause:

Windows 98

There are several possibilities that can cause the computer not to shutdown to the "It's now safe to turn off your computer" message. Non Windows 98 SE users refer to document CH000285.

Windows 98 SE (Second Edition)

Windows 98 SE (Second Edition) has a patch used to fix a known issue with shutting down the computer. This file can be found on on our Windows 98 download section.

Additional information:

• If downloading the patch does not resolve your issue or this has already been attempted, refer to document CH000285 for steps on troubleshooting shut down issues.