About Computer Hope
Computer Hope is a collection of
100% free online services that allow any user to learn more about their computer
and find technical assistance. Some of the services that Computer Hope offers include free technical support, computer product information, free online forum, computer tips,
computer history, third-party computer company contact information, computer dictionary
of over 9,000 definitions, drivers, chat, daily computer news, and much more. Each of these services
is what helps make Computer Hope the number one free computer services on the Internet.
Our Vision
Founded on November 1998 in Salt Lake City, Utah, Computer Hope re-invented the term "technical support" by offering free technical support to everyone no matter the computer, hardware, software, or operating system. Computer Hope will continue to offer free support to all users through the Internet with the intention of becoming the largest free support center on-line.
Why would a company do such a large task? Being in the computer industry, we constantly see individuals with computers being told something wasn't possible, that they needed a hardware upgrade, computer needed to be sent in for repair when it really didn't, hardware needed to be replaced when it really did not, or a "I don't know", from technicians throughout the world. While it is not the technician's fault, its lack of helpful, accessible, and useful information in the computer industry. Therefore, we created what was first our own database to help us with difficult computer questions. Instead of being conceited like many other companies, we decided we would be unique and allow this information to be freely available to everyone.
We hope you find our web page useful and visit it any time you have a question or want to learn more about computers.
-Computer Hope
Website Goals
With the increasing popularity of Computer Hope, we have noticed a decrease in the amount of e-mails and questions we're able to answer each day. Therefore, this year we continue to improve our overall customer service for Computer Hope. With this goal in mind, we plan on doing the below this year.
- Continue the development of our new mailing system to enhance the quantity of support e-mails answered.
- Continue the overall development of the site.
We appreciate everyone's patience while we continue to make Computer Hope the best free service on the Internet.
History
August 2011 - Completed work of new search engine that will automatically direct users to pages they are searching for and if no exact match is found display results from a Google generated search results.
November 2010 - Introduced a dynamic home page to bring a this day in computer history event and computer word to the front page.
May 2010 - Converted the mostly table driven site to a CSS style website. This update involved several hundred thousand changes throughout the site and included updates for RSS feed support and better support for printing Computer Hope pages.
August 2009 - Computer Hope mentioned in Reader's Digest Fix Computers, Cars and Appliances for Free article.
August 2009 - Computer Hope mentioned on the Today, Show.
March 2009 - Computer Hope mentioned on the BBC Webscape show.
November 2008 - Releases the Computer Hope Process / HijackThis tool.
March 2008 - Releases the Computer Hope System Information script tool and Is it up tool.
September 2007 - Posted our 1,000th question and answer document.
March 2007 - Completed conversion to the new Computer Hope forums. The new forums offer many new features, fix all of the issues we were encountering, and increase the overall performance and future capabilities.
December 2006 - Posted our 900th question and answer document and completed the complete the first major overhaul of the Computer Hope site.
August 2004 - Computer Hope surpasses one billion hits.
May 2004 - Computer Hope publishes its word converter program, the Computer Hope forum exceed 1,000 users, and Computer Hope posts its revised online help section and chat room.
March 2004 - Implemented the Computer Hope online chat room and the Computer Hope online forums to help broaden Computer Hope's online community and means to help users with their computer related questions.
January 2003 - Computer Hope develops numerous new scripts to help with automating many of its processes, creates a new search engine, updates the content on hundreds of pages, and completes the majority of its new dictionary.
April 2002 - Computer Hope begins the process of completely redoing its dictionary, refreshing each of the thousands of definitions with more information and links to related information and definitions.
March 2001 - Receive over one million unique visitors and eight and a half million hits.
March 2001 - Computer Hope is featured in PC World Sixth Annual Best Free Stuff on the Web (Page 126).
February 2001 - Computer Hope publishes its first weekly newsletter.
December 1, 1998 - Computer Hope reaches over one million hits in its first month.
November 2, 1998 - Computer Hope is released to the public. Information about Computer Hope's name change can be found on document CH000004.
Website statistics
As of May 2010:
| Average hits hour: | 88,209 |
| Average daily hits: | 2,117,021 |
| Average monthly hits: | 63,510,641 |
| Average daily page views: | 364,353 |
| Average monthly page views: | 10,930,584 |
| Average monthly data transfer: | 328 Gig |
| Average page views per user: | 2 |
| Yearly page views: | 126,838,134* |
| Yearly page hits: |
643,782,684* *Year of 2009 to beginning of 2010 |
Page statistics:
| Current page count: | 8,642 + |
| Current image count: | 1,340 + |
| Current text count: | 217 + |
Forum statistics (as of June 2010):
| Total Posts: | 702,419+ |
| Total Topics: | 96,464+ |
| Total Members: | 47,692+ |
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