About Computer Hope
 

Computer Hope is a collection of free services that allows any user to access its database of extensive free computer related information. With these resources available, Computer Hope has become a popular destination for end-users as well as computer support facilities for answering computer related questions.

Some of the services that Computer Hope is able to offer include free technical support, computer product information, free online forum, computer product buying tips, third-party computer company information, computer dictionary, weekly computer newsletter, daily computer news, and much more. Each of these services help make Computer Hope the number one free computer services on the Internet.

 

  Our Vision
 

Founded on November 1998, Computer Hope™ re-invented the term "technical support" by offering free technical support to everyone no matter the type of computer, hardware, software, or operating system. Computer Hope will continue to offer free support to all users through the Internet with the intention of becoming the largest free support center on-line, something that most companies cannot offer to everyone, unfortunately. However, with the power of Computer Hope, we plan on enabling other companies and web sites to link into our database and allow their users to get free support without any of the hassle of implementing thousands of pages of information, continuing to update the content of its pages each day, and ensuring that every link works throughout its database.

Why would a company do such a large task? Being in the computer industry we have noticed hundreds, if not thousands, of individuals with computers being told a certain item was not possible, that they needed a hardware upgrade, hardware needed to be replaced when it really did not, or simply a "I don't know", from technicians throughout the world. While it is not the technician's fault, its the lack of helpful, accessible, and useful information in the computer industry. "Without the knowledge you must learn, and in order to learn you must have the information." - Computer Hope. We became fed up with companies not supplying us with inappropriate information or wanting to charge us and discovered we were not the only ones. Therefore, we created what was first our own database to allow us to know the answers to questions others may not. Instead of being conceited like many other companies, we decided we would be unique and allow this information to be freely viewed by people throughout the Internet.

We hope that you will be able to utilize our database and our web page and that you continue to visit our web page in the future as every day it will only improve for the better.

- Computer Hope

  Company 2007 Web Site Goals

With the increasing popularity of Computer Hope, we have noticed a decrease in the amount of e-mails and questions we get answered each day.  Therefore, this year we continue to improve our overall customer service for Computer Hope. With this goal in mind, we plan on doing the below this year. 
  1. Continue the development of our new mailing system to enhance the quantity of support e-mails answered.
  2. Enhance the Computer Hope search engine and integrate search engine with the forums and other databases.

We appreciate everyone's patience while we continue to make Computer Hope the best free service on the Internet.

 

  Company History
 

September 2007 - Posted our 1000th question and answer document.

March 2007 - Completed conversion to the new Computer Hope forums. The new forums offer many new features, fix all of the issues we were encountering, and increase the overall performance and future capabilities. The new forums can be found here.

February 2007 - Posted updated scripts for new chat system. The new chat enables users to know when Computer Hope is available to chat and is a much easier

December 2006 - Posted our 900th question and answer document and completed the complete the first major overhaul of the Computer Hope site.

August 2004 - Computer Hope surpasses one billion hits. 

May 2004 - Computer Hope publishes its word converter program, the Computer Hope forum exceed 1,000 users, and Computer Hope posts its revised online help section and chat room.

March 2004 - Computer Hope receives over four million unique visitors and over twenty seven million hits.

March 2004 - Implemented the Computer Hope online chat room and the Computer Hope online forums to help broaden Computer Hope's online community and means to help users with their computer related questions.

January 2003 - Computer Hope develops numerous new scripts to help with automating many of its processes, creates a new search engine, updates the content on hundreds of pages, and has completed the majority of its new dictionary.

April 2002 - Computer Hope begins the process of completely redoing its dictionary, refreshing each of the thousands of definitions with more information and links to related information and definitions.

January 2002 - Computer Hope receives over two million unique visitors and over eighteen million hits.

March 2001 - Computer Hope receives over one million unique visitors and eight and a half million hits.

March 2001 - Computer Hope is featured in PC World Sixth Annual Best Free Stuff on the Web (Page 126).

February 2001 - Computer Hope publishes its first weekly newsletter

February 16, 1999 - Created customized search engine for our database to allow each user to get exactly what they are looking for extremely fast. We have also designed the search engine to adaptive to our users; therefore, if the search is not locating what you are looking for, it will be updated within the next few days to help ensure that your requests are being found. If information is not on the database, our staff will get information onto the database as soon as possible to allow the results to be located.

December 1, 1998 - Computer Hope reaches over One Million hits in its first month.

November 2, 1998 - Computer Hope is released to the public. Information about Computer Hope's name change can be found on document CH000004.

 

  Company Web Statistics

 

As of January 2007:

Average Hits Hour: 72,478
Average Daily Hits: 1,739,467
Average Monthly Hits:  52,184,019
Average Daily Page Views: 241,015
Average Monthly Page Views:  7,230,452
Average Monthly data transfer: 235 Gig
Average Page Views Per User:   2
Yearly Page Views: 86,765,425*
Yearly Page Hits: 626,208,224*

*Year of 2006 - 2007

Page statistics:

Current Page Count: 8,834 +
Current Image Count: 2,106 +
Current Text Count: 408 +

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