About Computer Hope

Computer HopeFounded in November 1998 in Salt Lake City, Utah, by Nathan Emberton, Computer Hope re-invented the term "technical support" by offering 100% free technical support to everyone no matter the computer, hardware, software, or operating system.

Today, Computer Hope continues to offer free support and online services that allow any user to learn more about their computer and find technical assistance. Some of the services that Computer Hope offers include free technical support, computer product information, computer tips, computer history, company contact information, hundreds of command line commands, computer dictionary of over 10,000 definitions, drivers, and one of the largest communities of experienced volunteers that help users in the forums and in chat.

Each of these services is what helps make Computer Hope the number one computer help services on the Internet.

Our Vision

We hope to make Computer Hope the number one destination for computer support and computer related information. By providing thousands of pages of computer related information, we hope to assist everyone in learning and getting the most from their computers while also assisting all users with their questions when they arise.

Website Goals

With the increasing popularity of Computer Hope, we have noticed a decrease in the amount of e-mails and questions we're able to answer each day.  Therefore, we continue to work on improving our overall customer service for Computer Hope. With this goal in mind, we plan on doing the below this year.

  1. Continue the development of our new mailing system to enhance the quantity of support e-mails answered.
  2. Continue the overall development of the site.

We appreciate everyone's patience while we continue to make Computer Hope the best free service on the Internet.

History

January 2014 - Released an update we've been working on for well over a year. Full details about the 2014 site update.

August 2011 - Completed work of new search engine that will automatically direct users to pages they are searching for and if no exact match is found display results from a Google generated search results.

June 2011 - Updated our popular color code page to list every color possible and provide related color links.

January 2011 - Added a new Computer Hope tool called modify text that converts any text into over twenty different versions.

November 2010 - Introduced a dynamic home page to bring a this day in computer history event and computer word to the front page.

May 2010 - Converted the mostly table driven site to a CSS style website. This update involved several hundred thousand changes throughout the site and included updates for RSS feed support and better support for printing Computer Hope pages.

August 2009 - Computer Hope mentioned in Reader's Digest Fix Computers, Cars, and Appliances for Free article and on the Today, Show.

March 2009 - Computer Hope mentioned on the BBC Webscape show.

November 2008 - Releases the Computer Hope Process and HijackThis tool.

March 2008 - Releases the Computer Hope System Information script tool and Is it up tool.

September 2007 - Posted our 1,000th question and answer document.

March 2007 - Completed conversion to the new Computer Hope forums. The new forums offer many new features, fix all of the issues we were encountering, and increase the overall performance and future capabilities.

August 2004 - Computer Hope surpasses one billion hits.

March 2004 - Implemented the Computer Hope online chat room and the Computer Hope online forums to help broaden Computer Hope's online community and means to help users with their computer related questions.

January 2003 - Computer Hope develops new scripts to help with automating many of its processes, creates a new search engine, updates the content on hundreds of pages, and completes the majority of its new dictionary.

April 2002 - Computer Hope begins the process of completely redoing its dictionary, refreshing each of the thousands of definitions with more information and links to related information and definitions.

March 2001 - Computer Hope is featured in PC World Sixth Annual Best Free Stuff on the Web (Page 126).

November 2, 1998 - Computer Hope is released to the public. Information about Computer Hope's name change.

Website statistics

As of April 2013:

Average daily page views: 291,525
Average monthly page views: 8,867,240
Average page views per user: 1.85
Yearly unique visitors: 45,965,690*
Yearly page views: 106,406,890*

*Year of 2012

Page statistics:

Static page count: 10,166 +
Current image count:  3,155 +

Forum statistics:

Total Posts: 845,908+
Total Topics: 117,814+
Total Members: 72,543+

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