Troubleshooting on-board audio.
Issue
Troubleshooting on-board audio.
Solution
Troubleshooting on-board audio
If your computer has on-board audio that is currently not working, follow the below steps to determine or resolve your audio issues.
- Verify that the sound card is enabled within CMOS Setup. The majority of all on-board sound cards can be enabled or disabled within CMOS.
- Once this setting as been verified as enabled or installed within CMOS, refer to the appropriate document for troubleshooting your sound card.
Disabling on-board audio
If you are planning on purchasing a new sound card and have on-board audio it is highly recommended that you disable the on-board audio before installing the new sound card. Below is the two methods that an on-board can be disabled.
- The majority of all on-board sound cards can be enabled or disabled within CMOS. Additional information on how to get into CMOS can be found on our CMOS page.
- If your computer does not have an option within CMOS to disable the on-board audio it is likely that either the motherboard has a jumper that can be set to disable the on-board audio, or the on-board audio will disable automatically when the new sound card is installed into the computer. Refer to the motherboard manual or contact your computer or motherboard manufacturer for additional information.