Reference number: CH000461

Forgot e-mail file or .pst file password.

Issue:

Forgot e-mail file or .pst file password.

Cause:

Users who may have protected their e-mail file may have forgotten their password and no longer have access to the password file.

Solutions:

Microsoft Outlook 9x users

Users who have forgotten their password and are using Microsoft Outlook 9x (97 or 98) can utilize the Microsoft Outlook password strip file available through our updates page.

Microsoft Outlook 2xxx users

Unfortunately, we are unfamiliar with an easy method or recovering the Microsoft Outlook 2xxx password. If you have mistakenly lost your password for Microsoft Outlook 2xxx, unfortunately the data is unrecoverable.