Reference number: CH000486

Why have I stopped receiving my newsletter?

Question:

Why have I stopped receiving my newsletter?

Answer:

Unfortunately, there are several possible answers to this question. Below is a listing of possible reasons to why you may have not received your newsletter and/or why you may have been unsubscribed from our list.

1. Many services have a quota for the amount of mail that can be stored on their server. If by chance your e-mail box was full you would not have received our newsletter.
2. Your e-mail service provider or company may have a filter on their server which mistakenly blocks some or all of our newsletters. Many times service providers or companies will block our newsletter because of a story about a security breach or computer virus where certain keywords are used.
3. Either our server or your mail server timed out while your newsletter was attempting to be sent or received.
4. Your mail server or mail server connection may have been down or oversubscribed at the time our newsletter was being delivered.
5. Your mail box has been inactive for too long causing it to become disabled or deleted.
6. Issue exists with forwarding the e-mail from another account.
7. If your e-mail service requires authentication before being accepted, you may not be able to be subscribed to our newsletter and/or our newsletter may not be able to be authorized causing the e-mail to fail.
8. One or more of the above may have occurred generating an error e-mail to be sent back to our server causing your e-mail to be deleted from our database.
9. If you do not believe any of the above answers are causing you to not receive our newsletter and you have not received our newsletter in over two weeks, please feel free to contact our newsletter team at newsletter@computerhope.com with a request to verify you are still listed in our database and/or to increase the priority of your e-mail.