Please download and run the below tool named Rkill
(courtesy of BleepingComputer.com) which may help allow other programs to run.
Save
Rkill to your desktop.
There are 4 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click Rkill and choose
Run as Administrator You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
Rkill.exeRkill.comRkill.scrRkill.pifOnce you've gotten one of them to run then try to
immediately run the following.
Now download and Run exeHelper. Please download
exeHelper from Raktor to your desktop.
- Double-click on exeHelper.com to run the fix. A black window should pop up, press any key to close once the fix is completed. A log file named log.txt will be created in the directory where you ran exeHelper.com Attach the log.txt file to your next message.
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).