Hello, I have a virus on my personal emachines computer (Windows XP, Service Pack 2), which won't let me use any programs. I disconnected that computer from the internet so that other computers in my home won't be affected (I don't know if that actually works), and went through the guide provided by this website.
Step A: I use McAfee, which reports that it may be out of date (although this might be the virus talking). I am unable to uninstall McAfee since I can't access it or the "add/remove software" function.
Step B: I use the McAfee's firewall. I don't know if this is sufficient (should I have had another program for firewall?). I face the same problem since I can't uninstall McAfee. Also I have the multiple-computer deal with McAfee, so even if i could install it, I'm not sure it would be a great idea.
Step 1: N/A. I can't add or remove programs.
Step 2: I installed CCleaner, but I couldn't open it once it was installed.
Step 3: I couldn't install SuperAntiSpyware.
Step 4: I installed MalwareBytes, but I can't run it.
Step 5: my Java is always updated since I need it to run BlackboardLearningSystem (my school's information system).
Step 6: I can't install HijackThis.
And that's all there is to it for now. I saw the other threads that were similar to mine, but I am heeding your advice about starting my own thread before doing anything rash. Any help is greatly appreciated. Jim