Sorry. I got another email from her, and she says:
" This morning i clicked on "Start" to get to the Juno Platinum. Clicked on Juno Platinum and this msg came up (i wrote down this time),,,,,,,, "A copy of your Juno software has been corrupted.""
So, I just told her to contact Juno, her internet provider, and get them to solve it! I appreciate your time, and I appreciate your candor. I really do appreciate your experience and your willingness to help others solve problems with computing. From now on, the questions you get from me will be for my edification, and not my friend's. Thank you!