Hello and welcome to
Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your
Malware issues. This
may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please
DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the
shift key down while inserting the USB storage device for about
10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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Please download and run the below tool named Rkill
(courtesy of BleepingComputer.com) which may help allow other programs to run.
Save Rkill to your desktop.
There are 3 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click
Rkill and choose
Run as Administrator You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
*
Rkill.exe*
Rkill.com*
Rkill.scrOnce you've gotten one of them to run then try to
immediately run the following.
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Download
Security Check by screen317 from one of the following links and save it to your desktop.
Link 1Link 2* Unzip
SecurityCheck.zip and a folder named
Security Check should appear.
* Open the
Security Check folder and double-click
Security Check.bat* Follow the on-screen instructions inside of the black box.
* A
Notepad document should open automatically called
checkup.txt* Post the contents of that document in your next reply.
Note: If a security program requests permission from
dig.exe to access the Internet, allow it to do so.
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Download
DDS from
HERE or
HERE and save it to your desktop.
Vista users right click on
dds and select
Run as administrator (you will receive a UAC prompt, please allow it)
*
XP users Double click on dds to run it.
* If your antivirus or firewall try to block
DDS then please allow it to run.
* When finished
DDS will open two (2) logs.
1)
DDS.txt2)
Attach.txt* Save both logs to your desktop.
* Please
copy and paste the entire contents of both logs in your next reply.
Note: DDS will instruct you to post the Attach.txt log as an attachment.
Please just post it as you would any other log by copy and pasting it into the reply.