Computer fast in Safe mode

[Brandy]

Hi, I just installed a new Dell ST2420L monitor, this monitor is a great deal but we sure pay for it in the lack of information included with it, even the CD supplied needs an expert to use. (I have 40 years experience)  I need drivers to get this monitor to work outside of "Safe Mode"  There is a problem somewhere, I have an Asus P5AD2-E Premium M/B, ATI Radeon X700 pro 256 Mb ram. My problem is that when not in safe mode the monitor keeps shutting off, going to black randomly, also the internet is very slow when in regular mode, in safe mode everything works fine.  When I go to the Dell site I am tricked into downloading a program that I would have to pay $49.00 CD to get the drivers it says I need.  I have paid in the past for programs that don't deliver. Would you please help me?

Thanks
Brandy

[Allan]

First of all, the display should be plug and play. Second, the cd you got with the display should include the driver. Third, how is the display connected (DVI or Analog)?

[Brandy]

I have the display connected DVI to HDMI, the only cable I have other than VGA,  I had this problem for a while now, I bought this monitor because my Viewsonic CRT was getting too hard on my eyes, I had tried my wife's Acer LCD and that's when I first began to get black screens on the monitor, I had been using VGA on the CRT monitor without problem, although I noticed two things happening, the opening of webpages was much slower on my computer in regular mode, but quicker in safe mode,  and in regular mode the computer tower fan would stop after about 10 minutes of use in regular mode but not at all in safe mode.  I have updated ATI drivers on the AMD site but things only get worst, I am now using the original drivers on the ATI CD that came with the display card.  I am contacting you using safe mode since it works OK.

[Computer_Commando]

Monitors don't need drivers to function properly.  If display is working better in Safe Mode, the issue is the ATI Radeon X700 pro.  Get the latest drivers for your OS.
http://support.amd.com/us/certified/graphics-cards/Pages/listing.aspx

[Brandy]

I can not find the correct drivers for my ATI Radeon X700 Pro 256MB GDDR3 memory on this page or anywhere else, when ever I find a product which is even close it (does not exist) or is not available.

ATI is now owned by AMD and I have had no luck on their website either.

Please keep trying, I will check back here often.

Brandy

[Brandy]

I can not find the correct drivers for my ATI Radeon X700 Pro 256MB GDDR3 memory on this page or anywhere else, when ever I find a product which is even close it (does not exist) or is not available.

ATI is now owned by AMD and I have had no luck on their website either.

Please keep trying, I will check back here often.

Brandy

I finally found a version that will load, but I still don't think it is working right, webpages take up to 20 seconds to view, in safe mode they take 2 to 3 seconds at most.  This happens even if it is a page I load exit and reload, so I will keep looking for the problem.

I have used three monitors, two graphic cards, tested the power supply, downloaded a BIOS update from ASUS, I'll give it a go again tomorrow.
Thanks for your suggestions
Brandy

[Computer_Commando]

Finally found the correct driver because it's now considered a Legacy product:  Catalyst Software Suite ver 10.2  75.6MB download.
Radeon X700 series is listed under the Release notes.

[Brandy]

Thank you very much, I will give it a try, I just cloned my computer to a new HD and am going to switch drives when I finish this reply.

Brandy

[Brandy]

I was really impressed with Acronis True Image, I had used it for backup and never used it besides that, today I deleted my backup and then found out I could not make a new full backup, I don't know why, so I decided to clone my computer drive onto my backup SATA drive, I simply let the automatic function take over and it made a complete duplicate on my backup SATA drive, I then had two drives with the same information, the only difference was the SATA drive is much larger and faster.  I removed the old drive then installed the new drive and rebooted everything was there and worked exactly like before, still fast in safe mode and slow in reg. mode.  I did install the CAT 10.2 without any problems, so far the monitor has not gone black, but my problems always are worst when I boot up in the morning, so I guess we'll see tomorrow.
 
Thank you very much for helping

God bless you


Brandy

[Brandy]

Good Morning to everyone,

I booted the computer and everything appeared OK, when I came back to it an hour later it had a black screen, I had to reboot to write this, I had last night changed a setting in the bios concerning the hard disk, the default was 32 bit transfer - disabled, and I had enabled it to see if there was a difference, it ran all night enabled, before shutting down I reset it to the default, disabled, I am not sure what this is for but I now have it set to enabled.

My upgraded so far are, new hard drive, changed graphics card and latest drivers, upgraded AVG 9.0 to AVG 2011 with all updates,new cables, new monitor (Dell ST2420L) connected DVI -  HDMI, I have even added 1GB ram, giving me 4GB total ram.

I want to include more information but need advice on what is necessary

Thanks again

Brandy

I'll check back after choir practice.

[Computer_Commando]

...
1.  I booted the computer and everything appeared OK, when I came back to it an hour later it had a black screen, I had to reboot to write this, I had last night changed a setting in the bios concerning the hard disk, the default was 32 bit transfer - disabled, and I had enabled it to see if there was a difference, it ran all night enabled, before shutting down I reset it to the default, disabled, I am not sure what this is for but I now have it set to enabled.

2.  I did install the CAT 10.2 without any problems, so far the monitor has not gone black, but my problems always are worst when I boot up in the morning, so I guess we'll see tomorrow...

1.  Enable 32-Bit Hard Disk Transfers
Black screen could be due to Power Save settings:  Control Panel---Power Options

2.  You didn't say if you are in Safe Mode or Normal Mode.

[Brandy]

Thanks for the information about 32 bit trasnfer, I was and am in regular mode now, so far eveything runs fine, but really slow, example, my wife's computer is wireless to the router I am wired to and she access the same sites as me in 2-3 seconds, while I sometimes take 30 seconds, even accessing within my PC seems slow and unstable, example, when I access the ATI  screen to make adjustments or even to look at the settings the screen appears in stages, I have never seen this before. Catalyst Control Center takes at least 2 stages to appear, and if I drag it across the screen it is smeared until after I drop it somewhere.   Is there a test for the motherboard, I have an Assus P5AD2-E Premium.

Thanks
Brandy

[patio]

I still think you have some driver conflicts/issues...
Any Yellow !!'s in control panel ? ?

[Computer_Commando]

...
1.  My problem is that when not in safe mode the monitor keeps shutting off, going to black randomly,
2.  also the internet is very slow when in regular mode, in safe mode everything works fine.
3.  I have an Asus P5AD2-E Premium M/B, ATI Radeon X700 pro 256 Mb ram.
...

1.  Is this fixed now?
2.  Is this the remaining issue?
3.  Are you using the Asus chipset drivers?
http://www.asus.com/Motherboards/Intel_Socket_775/P5AD2E_Premium/#download
LAN:  Marvell VCT package V2.1.3.3 for Windows 2000/XP

I'm with patio on this one.

[Brandy]

I still think you have some driver conflicts/issues...
Any Yellow !!'s in control panel ? ?

If you are refering to Device Manager, no



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[patio]

You have to expand the items by clicking the + symbol on the left...

[Brandy]

I still think you have some driver conflicts/issues...
Any Yellow !!'s in control panel ? ?

If you are refering to Device Manager, no

When you say "Asus chipset drivers" , I have updated the Bios to 1006.006 in the past, and that is what I still use, as for the LAN it is Marvel Yukon 88E8053 PCIE G E Controler Driver V. 10.51.1.9

Please advise should I need to change.

Brandy

[Brandy]

You have to expand the items by clicking the + symbol on the left...

I have expanded the whole list, not a mark anywhere, see attached

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[Computer_Commando]

I see no driver issues.

Quote from: Brandy on April 13, 2011, 01:31:29 PM
1.  My problem is that when not in safe mode the monitor keeps shutting off, going to black randomly,
2.  also the internet is very slow when in regular mode, in safe mode everything works fine.

1.  Is this fixed now?
2.  Is this the remaining issue?
...

Please answer these questions.

[Brandy]

No the issue is not fixed yet, I don't know when the monitor will go black, I have disabled all power functions in the CP, Everything is set to "Always ON"

My computer is very slow to load webpages and change screens or items within the computer.

Thanks
Brandy

[Computer_Commando]

No the issue is not fixed yet, I don't know when the monitor will go black, I have disabled all power functions in the CP, Everything is set to "Always ON"

My computer is very slow to load webpages and change screens or items within the computer...

OK.
Monitor going black is very strange. It's possible that the graphics card is defective, i.e. bad memory or something else.  That's about the only difference from Normal to Safe Mode.  Let's do some realtime hardware monitoring.
HWInfo32
Post a screenshot of both windows:  Sensor Status & Sytem Summary

The slow loading of web pages is something entirely different and not related to the other issue.

I've been looking at the motherboard manual, there's an awful lot of settings in the BIOS.  That's a pretty complicated motherboard with a lot of features.
Motherboard Manual

Gigabit ethernet controller settings might need adjustment, Advanced tab under driver properties.

I assume you don't have onboard wireless LAN on this motherboard.  On the LAN port is the LED on the upper right OFF (10), Orange (100) or Green (1000)?  Ref. Manual p.2-23

BIOS also has LAN Cable Status for the POST.  Ref. manual P.4-23

[Brandy]

Hope I did this right, I think I may have seen my problem, on the very first line of the sensor report, Voltage 3.3  actual .128.

I really feel encouraged,

Thanks

Brandy

I have to go to bed, I am having a hard time to see properly.

I'll check with you first thing in the AM

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[Brandy]

I forgot to mention I have a WLAN which I don't use and it is disabled in the bios,

I am using the LAN port on the motherboard, I have enabled LAN check in the bios

Thanks for your effort, you sure go to a lot of trouble to help, my eyes are tired just reading
for myself, I don't know how you do it.  You must be a very fast reader.  I have been playing with
computer for 40 years and still have troubleshooting problems.

Where can I find the targets for the values posted on the sensor status page?
I have the program installed on this computer, my wife's, and I don't see the items
Windbound/Nuvotron W73897SD/G on her computer, Hers starts with CPU Digital Thermal Sensor then
Winbond/Nuvotron W83627EHF , Must be because of the different M/Bs.

Hope to hear what you think about the reports I posted. I will include a jpg of my wife's Pc, I use MWsnap to capture images from the desktop, is there an easier way?

Thanks
Brandy

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[Computer_Commando]

Don't worry about the sensor data for your machine; the abnormal voltage is not the problem.  I have yet to find a single program that works 100% for every computer.  I am told that Asus motherboards give the least consistent results.  I use 3 different ones:
1.  HWInfo
2.  CPUID Hardware Monitor; http://www.cpuid.com/softwares/hwmonitor/versions-history.html
3.  SpeedFan; http://www.almico.com/sfdownload.php

You asked:  "Where can I find the targets for the values posted on the sensor status page?
Do you mean temps?
CPU is here:  http://www.cpu-world.com/CPUs/Pentium_4/Intel-Pentium%204%20530-530J%203.0%20GHz%20-%20JM80547PG0801M%20-%20HH80547PG0801M%20(BX80547PG3000E).html

I have exactly the same CPU on one of my computers Pentium 4-530.  I don't see anything abnormal.

The screen blanking is very odd.
I can only guess that it's a bad graphics card.  Do you have another one you can try?  Is the ATI still under warranty?

Did you verify the wired LAN speed?
On the LAN port is the LED on the upper right OFF (10), Orange (100) or Green (1000)?  Ref. Manual p.2-23

If you're only using the 1 onboard wired LAN, turn off the 2nd wired one in the BIOS.  Ref. p.4-29

BTW, you do realize that WinXP won't recognize all your RAM (4GB)?  My Computer---Properties will show how much.

The slow speed may be a malware issue.

[Brandy]

Don't worry about the sensor data for your machine; the abnormal voltage is not the problem.  I have yet to find a single program that works 100% for every computer.  I am told that Asus motherboards give the least consistent results.  I use 3 different ones:
1.  HWInfo
2.  CPUID Hardware Monitor; http://www.cpuid.com/softwares/hwmonitor/versions-history.html
3.  SpeedFan; http://www.almico.com/sfdownload.php

You asked:  "Where can I find the targets for the values posted on the sensor status page?
Do you mean temps? No, the voltage, I have never seen voltage of .128 before.
CPU is here:  http://www.cpu-world.com/CPUs/Pentium_4/Intel-Pentium%204%20530-530J%203.0%20GHz%20-%20JM80547PG0801M%20-%20HH80547PG0801M%20(BX80547PG3000E).html

I have exactly the same CPU on one of my computers Pentium 4-530.  I don't see anything abnormal.

The screen blanking is very odd.
I can only guess that it's a bad graphics card.  Do you have another one you can try?  Is the ATI still under warranty?
Yes, that was the first thing I tried,the one from my wife's PC, No warranty
Did you verify the wired LAN speed?I don't know how to verify the speed, the small diodes are covered by the case  and can barely be seen, I see yellow and orange flashing quickly, I have never seen green, there are two LAN ports, I am using the one on the M/B the other is disabled in bios. The 1394 is disabled,OnBoard 2nb PCIEX GbE Lan disabled, OnBoard WIFI is disabled
On the LAN port is the LED on the upper right OFF (10), Orange (100) or Green (1000)?  Ref. Manual p.2-23

If you're only using the 1 onboard wired LAN, turn off the 2nd wired one in the BIOS.  Ref. p.4-29

BTW, you do realize that WinXP won't recognize all your RAM (4GB)?  My Computer---Properties will show how much.

The slow speed may be a malware issue.I have tried,AVG 9.0, AVG 2011, Defender, Spybot, Adaware,and can't find any malware

I suspect, like you the ATI card, I am going to switch cards again, the problem is drivers, I have her installation CD, ATI Sapphire, I'll try that again.
 
Thanks for the help.
 
Brandy

[Brandy]

Sorry about the color, I thought it would be easier for you to see my answers, we used to be able to change text color but all I could find was the glo button.

Brandy

[Computer_Commando]

Color/font is okay.

It should be 3.3V, but most modern motherboards don't use 3.3V anymore; they use mostly +12V, & a small amount of +5V.  All required voltages are generated by the motherboard from the +12V psu.

Try the other card, no need to uninstall your drivers.

Gigabit ethernet controller settings might need adjustment, see Advanced tab under driver Properties in Device Manager, i.e. Connection Type (sometimes auto-negotiate doesn't work).  The lights would have told this story.

Spybot & Adaware are mostly useless.  AVG is an antivirus, not anti-malware.

Malware issues are handled by the specialists here:  http://www.computerhope.com/forum/index.php/board,7.0.html
This would addresss the slow speed, but not the screen blanking, unless this is a new malware issue I am unaware of.

[Brandy]

I have expanded the whole list, not a mark anywhere, see attached

[Brandy]

Color/font is okay.

It should be 3.3V, but most modern motherboards don't use 3.3V anymore; they use mostly +12V, & a small amount of +5V.  All required voltages are generated by the motherboard from the +12V psu.

I have quite a few things to report, I exchanged my ATI graphics card for the one in my wife's PC, after a few driver and setting changes my screen seemed steady, I proceeded to my wife's PC and installed the ATI from mine using DVI cable, within 10 minutes the screen was black, I exchanged the DVI for a VGA and so far the screen works OK, it appears that the digital output is faulty, cable used was not the same one I had used on mine so the cable is probably not the fault,as CC mentioned the drivers are the same for both cards, X700 and Saphire 1650?.


Try the other card, no need to uninstall your drivers.

Gigabit ethernet controller settings might need adjustment, see Advanced tab under driver Properties in Device Manager, i.e. Connection Type (sometimes auto-negotiate doesn't work).  The lights would have told this story.

I wouldn't know where to start here, but I did do a lot of looking and noticed a few things I did not like, in Device Manager my chosen LAN was listed with a #2 at the end of it's name, in the bios the LAN chosen was the first with no number, the second adapter was called #2 and I wasn't using it, it was disabled, I tried many ways but I could not get Device Manager to display without the #2, In my tests I used remote desktop to run my wife's PC and when I did so I tried to access the websites I was trying from my PC to my suprise the sites opened very fast and this was through remote desktop being displayed on my PC, I knew then I had some conflicts, I normally use Network Magic to manage my network so I decided to uninstall it for a test, I tried to use wifi from my PC but I didn't want to loose my settings on the other PC in the house and our LCD TV in the basement or the BlueRay player, all which operate through the router, finally I enabled the LAN again in the bios and rebooted, immediately the speed was there.I would like your advice on reinstalling Network Magic, it is very convenient and is useful, but how good I don't know, it is provided by Cisco for around $25 -30.  One other thing I found out after buying a cable tester  was that I had one cable that was CAT 5 not CAT 5E and RJ45 4,5,6 showed no signal so this alone did not cause the problem but it sure didn't help, my slow connection was there until I disabled the LAN in the bios, uninstalled the Network  Magic program and then enabled LAN 1 in the bios again, I believe that somehow the use of LAN #2 then using Network Magic and then disabling LAN2, enabling LAN 1 was some how causing a confusion, I say this because in the router MAC address I could only find the MAC address for LAN #2, yet being wired to the router I was not being prevented from accessing the router which is why I have these MAC addresses installed in the router, only computers who's address is stored in the router are allowed access.

It's been a long hard haul but thanks to all of you we can say this issue is SOLVED, thank you all and God bless you.
If is easy for you could you tell me how to get the little monitor that appear in the notification area, I like it and that was one of my ways of telling that my PC was not even getting a signal for many seconds each time I tried to access a website.

Should anyone have questions, I am just rambling on trying to fill you in and may have left questions unanswered please feel free to write me at my main email address  and place computer hope in the subject area.  again Thanks to all.



Spybot & Adaware are mostly useless.  AVG is an antivirus, not anti-malware.

Malware issues are handled by the specialists here:  http://www.computerhope.com/forum/index.php/board,7.0.html
This would addresss the slow speed, but not the screen blanking, unless this is a new malware issue I am unaware of.

email addy removed...

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[Computer_Commando]

1.  I'm hoping one of the Mods will see this and remove your email address:
Don't post messages with any personal information such as personal e-mail address, home address, phone number, credit card information, etc. All posts can be viewed by anyone or anything visiting the forums.
2.  A number after the LAN means nothing, mine all say 2 or #2.  I think it has to do when the drivers are 1st installed, the hardware setting is changed from "blank" to a number.  Because your motherboard is a server with dual LANs, if both are BIOS enabled, one can be configured to transmit & the other to receive or a host of other ways I'm not familiar with.  It probably works better with XP-Server, than XP-Pro/Home.
3.  Never heard of Cisco's Network Magic before.  Don't know why you would need or want it.

I thought that card was bad, I'd never heard of a failure like that before.  It could still be under warranty.

[Brandy]

1.  I'm hoping one of the Mods will see this and remove your email address:
Don't post messages with any personal information such as personal e-mail address, home address, phone number, credit card information, etc. All posts can be viewed by anyone or anything visiting the forums.
2.  A number after the LAN means nothing, mine all say 2 or #2.  I think it has to do when the drivers are 1st installed, the hardware setting is changed from "blank" to a number.  Because your motherboard is a server with dual LANs, if both are BIOS enabled, one can be configured to transmit & the other to receive or a host of other ways I'm not familiar with.  It probably works better with XP-Server, than XP-Pro/Home.
3.  Never heard of Cisco's Network Magic before.  Don't know why you would need or want it.

I thought that card was bad, I'd never heard of a failure like that before.  It could still be under warranty.

Thanks for the information, is there anything I can do to remove my email address?  As for the ATI, I'll try to contact AMD but this card is about 5 or more years old.  I'll let you know if I get anything positive.

Thanks again.

[patio]

email addy taken care of...

[Brandy]

email addy taken care of...

THANKS

[Computer_Commando]

...As for the ATI, I'll try to contact AMD but this card is about 5 or more years old.  I'll let you know if I get anything positive...

http://www.newegg.com/Product/Product.aspx?Item=N82E16814102414
Most of the reviews are right at 5 years old.  I originally thought it was 2-3 years old.
Graphics cards are not that expensive, you can get a decent one for $50-$100.  Get one with HDMI/VGA/DVI outputs since all new flat panel TV's have HDMI inputs.  Your old card has HDMI/VGA/S-video.

[Brandy]

Hi,

After writing to the company about my video card problems and stating I would report here the results I was given a strong quote about the privacy law I would be breaking should I divulge the correspondence with them here.  So I guess I have to give that some strong thoughts, I have written to [email protected] to try and find out what my rights and theirs are.  Seems like they want me to keep quiet.

Brandy


email addy removed.