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Computer Hope forum e-mail issues and down time
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but the instructions for that are to restart my computer from the start menu with the DVD in the drive. How am I supposed to restart it when Windows doesn't start in the first place?
What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?
on another forum they told me I have 2 sticks of RAM running at the same time. I still haven't done anything about that..
There's nothing unusual about having 2 sticks of RAM. In fact, it's very common. So, I suspect you don't understand what RAM is.
It's the one I got from Dell when I got my computer. It says Operating System Already Installed on Your Computer Reinstallation DVD Windows Vista Home Premium 32BIT.
And when I was doing diagnostics since it hasn't been working, I think it did do the memory test and everything seemed fine.