Internet Explorer page blank

[Tusje]

When I try to access the internet, my Microsoft Internet Explorer page comes up but is blank. I can't acess it. I'm told I have a pcpip stop problem. What can I do!

[Raptor]

1. Start
2. Settings
3. Control Panel
4. Internet Options
5. Security tab
6. Reset all security zones to Default

And/or

1. Start
2. Settings
3. Control Panel
4. Internet Options
5. Advanced
6. Restore Defaults button.

You may need to do the following as well

1. Start
2. Settings
3. Control Panel
4. Internet Options
5. General tab
6. Remove cookies, temporary files and history

[Tusje]

Thanks for your response, but I tried all your suggestions and none worked.

[Raptor]

Thanks for your response, but I tried all your suggestions and none worked.

More information needed.

Check DNS under TCP/IP settings.

[jay_floyd]

what os are u using, how are u connecting to the internet - router/modem/pppoe/static etc.... when u say blank page is it totally blank or page cannot be displayed

[Tusje]

I checked TCP/IP settings.  My os is Microsoft windows. I use road runner, a router, and my internet explorer page is completely blank with no messages. When I turn on the computer a message box pops up stating "unable to locate kernel component".

[merlin_2]

can you use this command in the msdos prompt.....c:\windows ping www.computerhope.com

[Tusje]

when I type it in it says "unknown host"

[merlin_2]

do use access any other websites........how did you get on here./?

[Tusje]

I'm using my laptop. It's my desk top that's down. I'm wireless and as you can see able to access the web from the laptop, so it's not RR, but I'm guessing some kind of software problem in the desk top. I can not get on the web at all and can't access any other sites when using the desk top.

[vibhor_agarwalin]

Try any other Browser like Netscape, Mozilla, Opera, etc.

If it works then there is a problem with IE otherwise your settings are wrong.

[Tusje]

I don't know how to change to a different browser, I tried

[Raptor]

I don't know how to change to a different browser, I tried

A browser works just like any application. Exactly what have you
tried?

Like I said, configure your TCP/IP (Especially DNS) according to your providers instructions. If these aren't configured properly, not even another browser is going to work.

[GX1_Man]

I don't know how to change to a different browser, I tried

www.getfirefox.com   and download the latest version. Install it and see if it works.