Computer randomly shuts down.

[Neyria]

Hello. First of all, sorry for my english. I am from France and did not found any interesting forum that could help me. :/.

Last week i finally got my new computer. It is a custom one. Everything seems great. I am able to run every games without lag or anything. There is just one problem. Sadly, the computer randomly shuts down without warning, there is no messages or anything. It just and simply.. Shuts down. It restart by itself. I don't have any message when it restarts. I tried to watch the temperatures and everything appear to be fine. I gave back the computer to the guy and he had the same thing happening to him when he was trying it. It even happened on youtube once. How rude. He gave it back to me yesterday night saying he tried and it stopped to shut down for him. i tried, and it continued to do the same thing. I am lost, confuse. I certainly don't know what to do to with this issue. An example. I play SWTOR and if i go higher than Low Graphics my computer shuts down after few minutes. No warnings. Even though i have no lag at all in max settings. And like i said it randomly happens on a internet page as well. I really hope you guys can help me :/.

[Allan]

Does it shut down or does it restart? If the latter, Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

[Neyria]

It restart. i'm going to try that now. [Thanks for your answer, dear.] Update : I tried but the scan does not work? How do i make it start? Lol.]

[Allan]

Are you clicking on SCAN - what happens exactly?

If you still can't get it to scan please go to System Properties - Advanced - Startup & Recovery Settings and UNcheck "automatically restart". Next time there's an error, instead of restarting you'll see a blue screen error. Please post the entire contents of that error message here.

Also, if you have something new to say please do not edit an old post, but rather add a new post to the bottom of the thread. Otherwise nobody will know you've posted anything.

[Neyria]

Alright so there is no scan button but i unchecked "automatically restart". The usual crash just happened, the computer stopped without blue screen or anything. It restarted as usual and nothing else happened..  :/ Also. I'm hearing a strange noise, might be the fan but i'm no expert.

[patio]

If there are noises we're gonna need alot more info about the hardware.

[Neyria]

Ok! i'll try to give what i can. What do you need, dear? :]

[patio]

Everything you can...

[Allan]

Can you describe the noise? Also, can you tell approximately where in the system it's coming from?

[Neyria]

Hm.. The sound is like .. piercing? Not sure if it's correct. But also i tried to do this : http://www.sevenforums.com/attachments/tutorials/152583d1304439403-shut-down-view-details-last-shutdown-computer-unexpected-1a.jpg

And i got several errors. Like that : - System

  - Provider

   [ Name]  EventLog
 
  - EventID 6008

   [ Qualifiers]  32768
 
   Level 2
 
   Task 0
 
   Keywords 0x80000000000000
 
  - TimeCreated

   [ SystemTime]  2013-02-27T20:32:33.000000000Z
 
   EventRecordID 9942
 
   Channel System

[Allan]

To run checkdisk, right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r  (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.

To check the ram, download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

[Neyria]

Hm, sorry. Why do i need to do that?

[Allan]

To test the hd and ram.