Yahoo Password Reset Broken

[DaveLembke]

Nothing like having to reset password to e-mail account and i have verified I am who I am and have the right to change the password and no matter how complex of a password I enter for the new password it still says its weak. 

Tried different browsers ( IE, Firefox, Chrome ), tried different computers and same result.

YAHOO PASSWORD RESET FAIL....

Looking online I saw this:  http://answers.yahoo.com/question/index?qid=20130709223507AAcwRba

No help there... now on the phone on 30 min projected wait to talk with yahoo to fix this... OH JOY!!!     BTW... my wife is getting annoyed by the minute with the wait music on speakerphone. Hopefully the cordless phone has enough battery strength to last 30 minutes of playing music while I wait 

Hopefully no one ever has to go through this madness ... oh and Yahoo's phone number in case anyone does have to go through this in the future is: 1-800-730-2669




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[DaveLembke]

After about 45 minute wait. Finally got connected with a cool guy at Yahoo who appeared to be in the USA possibly when calling at 1:50am which is impressive. I expected to get someone with broken english from another part of the world as I have with all other large giant companies that outsource their customer support.

Other than the long wait with not so great on hold music, I give the support when i finally got in contact with this guy a 10 out of 10.

In the back of my mind when on hold for 45 minutes I was thinking I was going to get disconnected while on hold and get sent back to the beginning of the incoming call pool as has happened many times in the past.