Access denied

[redd]

Hi,

I can not access my C drive. It tells me access denied. I was told I was infected so I ran Malware Bytes anti-malware  it found nothing. Ran Panda cloud anti virus it found nothing. This is what I see when I boot up my pc C:\Windows\System32\SystemPropertiesComputerName.exe The parameter is incorrect.

Malware or not?

Thanks in advance.

[SuperDave]

Here's some information on that problem

[redd]

Can not access system restore. So it smells like a reinstall. 

[SuperDave]

Can not access system restore. So it smells like a reinstall. 

You could try a Repair first.

[redd]

I do think I have the cd anymore.. 

[SuperDave]

I do think I have the cd anymore.. 

Well, that rules out a re-format and a re-install. It's quite possible that there is a System Recovery Console installed on a separate partition of your hard drive.
You can check this by pressing F8 while the computer is booting. You could always try to borrow a Vista disc but it must be the same version that's installed on your computer.

[Geek-9pm]

Dave, this kind of thing has been widely reported.
Here is one reference.
access denied drive C using D vista
from:
Windows Vista IT Pro forums >Windows Vista Security

my mothers comp uses vista and i added win 7 to an additional partition to see witch one she liked better, she liked vista anyway i deleted win7 partition but now only have access to drive d drive c is denied and showes o memory before i shut down the comp it showed everything was back to normal however when i try to access sys restor or admin tools nothing works or access is denied any one know what i did or can help

If the above applies to the OP, then it may not be a virus.

[SuperDave]

If the above applies to the OP, then it may not be a virus.

I have never seen a virus or any malware acting like that.

[redd]

I was told it was made a virus or malware. Because it started with a files that I could not move.I wanted to put it on a USB and it would not let me. I did not have permission to. I don't know why I am logged as Admin. So I went and checked to see if I had full control. I did. I must have clicked some to lock me out of my C drive. Plus I have short cuts on my desk top that do not work anymore. The Parameter is incorrect. I posted first in Win Vista forum and one said it was a virus or malware. So that is why I am here.

[Geek-9pm]

Here is a a reference:
http://www.bleepingcomputer.com/forums/t/490423/unknown-infection-hidden-files-and-access-denied/
Unknown Infection-Hidden Files and Access Denied

[SuperDave]

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download AdwCleaner by Xplode onto your Desktop.

• Please close all open programs and internet browsers.
• Double click on adwcleaner.exe to run the tool.
  
• Click on Delete or Clean.
  
• Confirm each time with OK
  
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the content of that logfile in your reply.
• You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
  

*********************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Full Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
• Please save the log to a location you will remember.
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
*************************************************
Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.

[redd]

I can't even open it. I downloaded it and when I double click it this window pops up. c:\users\me\downloads\adwcleaner.exe

                            The Parameter is incorrect.

I have MalwareBytes Anti-malware and it won't let me run it. Same error as above. I have Panada Cloud antivirus that I can use but that is it. Scanned with Panada and found nothing.

[SuperDave]

I can't even open it. I downloaded it and when I double click it this window pops up. c:\users\me\downloads\adwcleaner.exe

Please save it on your desktop and try running it from there.
Please try running MBAM in Safe Mode.

[redd]

updated and ran MBAM in safe mode and it found nothing. Used adwcleaner it found some .I Cleaned all that it found. But did not help. 

[SuperDave]

Malwarebytes' Anti-Rootkit

Please download Malwarebytes' Anti-Rootkit and save it to your desktop.

• Be sure to print out and follow the instructions provided on that same page for performing a scan.
• Caution: This is a beta version so also read the disclaimer and back up all your data before using.
  
• When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  
• Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
• Copy and paste the contents of these two log files in your next reply.