I need some help, please. My computer came with Windows 8 installed. For the past several months, it has been trying to get me to update to Windows 8.1. I declined the update....did not want to have to relearn a new system.
On Monday, my computer automatically updated to Windows 8.1. After the update, I was prompted to set up an outlook email account. After being asked tons of personal information, I aborted set up of the email, closed my computer for the night, and went to bed.
Upon login Tuesday morning, my "new" (unwanted) outlook email was listed as my computer login. I typed in the password that I created, and it failed to login. My old login is completely gone. I am now completed locked out of my computer.
I have contacted Microsoft via email, live chat, remote login, phone, etc. They told me that I don't have enough information about my email account to reset the password. No kidding! The account was never even fully set up, and it was only hours old before the problem. They want proof of emails sent, folders set up.....I never even used the email. This information is impossible to provide.
Does anybody know how I can go around the lock screen, or restore my system to Windows 8 without losing my files, photos, etc.
I am so frustrated with the lack of support at Microsoft. They say this is for security. Can't someone use common sense and realize the acct. is brand new?!?!?
Thanks for any help. This is my primary computer with all of my children's schoolwork, and my work documents.
Carmen
P.S. It is a Toshiba Satellite Laptop.
