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Author Topic: dell laptop  (Read 3266 times)

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linette1559

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    dell laptop
    « on: July 26, 2014, 01:04:12 PM »
    As soon as I turn my laptop on it freezes with the dell word and the blue line on the bottom does anyone know how to get past that?
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    DaveLembke



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    Re: dell laptop
    « Reply #1 on: July 26, 2014, 01:08:32 PM »
    Do you have access to the system BIOS or is it locked out due to Windows 8 UEFI holding it hostage which is a common problem?

    I'd check in the BIOS to see if it detects a hard drive present if you can actually get into the BIOS?

    Is this laptop new enough to be covered by a warranty repair or replacement?
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    linette1559

      Topic Starter


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      Re: dell laptop
      « Reply #2 on: July 26, 2014, 01:31:26 PM »
      Yes I am locked out that I can't get to BIOS it is. Just passed warranty. Thanks anything I can do?
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      patio

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      Re: dell laptop
      « Reply #3 on: July 26, 2014, 02:49:02 PM »
      So how do you suspect a password issue ? ?...if it freezes at the Dell logo it's either a driver or OS issue...
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      " Anyone who goes to a psychiatrist should have his head examined. "

      linette1559

        Topic Starter


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        Re: dell laptop
        « Reply #4 on: July 26, 2014, 02:56:18 PM »
        The very first thing Dave said about not having access to bios he hit it on the head now what can I do?
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        patio

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        Re: dell laptop
        « Reply #5 on: July 26, 2014, 02:57:43 PM »
        Start by telling us the symptoms from step by step...
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        " Anyone who goes to a psychiatrist should have his head examined. "

        linette1559

          Topic Starter


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          Re: dell laptop
          « Reply #6 on: July 26, 2014, 03:21:07 PM »
          OK now it says press F2 to enter setup or F12 for BBS popup menu which one do I pick?
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          linette1559

            Topic Starter


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            Re: dell laptop
            « Reply #7 on: July 26, 2014, 04:55:29 PM »
            I pressed F2 it says entering setup but it is saying that for 20 minutes now does it take this long?
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            linette1559

              Topic Starter


              Greenhorn

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              Re: dell laptop
              « Reply #8 on: July 28, 2014, 11:11:19 AM »
              Any other suggestions? It just stays frozen with the dell Logo and the blue line builds but stays there I tried FN and power I tried F8, F12, F2 nothing changes. I even put my Repair disk in and nothing changes. Thank you all for giving me suggestions!
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              Veltas



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              Re: dell laptop
              « Reply #9 on: July 28, 2014, 11:24:31 AM »
              Make sure the laptop is plugged in and remove everything unnecessary (any SD cards, CDs/DVDs, USB attachments, etc.), and then try getting to the BIOS setup (http://www.computerhope.com/issues/ch000192.htm) again.

              Have you made any hardware (or BIOS software) changes recently?

              I ask about all this because I had a Dell laptop that was freezing up during the BIOS splash screen whenever a disc was in the optical disk drive, specifically, so plausibly a similar problem.
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              Geek-9pm


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              Re: dell laptop
              « Reply #10 on: July 28, 2014, 11:25:35 AM »
              This problem is relatively new to many. Have you tried the Dell Forums?
              http://en.community.dell.com/support-forums/
              Although your laptop is out of warranty, you can ask for advice on the community forum. Also, with the model information some here who are members of  the Dell Forum might be able to help you.
              Did you post the model number?
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