Snap.do

[harry 48]

How do I get rid of snap.do.

I have tried add and remove and its no good, also ran Malwarebytes Anti-Malware and its clear.




# AdwCleaner v4.208 - Logfile created 12/08/2015 at 21:43:37
# Updated 09/07/2015 by Xplode
# Database : 2015-08-12.1 [Server]
# Operating system : Windows 7 Ultimate Service Pack 1 (x64)
# Username : harry - HARRY-PC
# Running from : C:\Users\harry\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NX2AD70R\adwcleaner_4.208 (1).exe
# Option : Cleaning

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17937


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Results of screen317's Security Check version 1.006 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````[/u]
 Windows Firewall Enabled! 
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````[/u]
 Ad-Aware
 Java 7 Update 80 
 Java 8 Update 25 
 Java 8 Update 31 
 Java 8 Update 40 
 Java 8 Update 45 
 Java 8 Update 51 
 Adobe Reader XI 
````````Process Check: objlist.exe by Laurent````````[/u] 
 Ad-Aware AAWService.exe is disabled!
 Ad-Aware AAWTray.exe is disabled!
 AVAST Software Avast AvastSvc.exe 
 AVAST Software Avast ng vbox\AvastVBoxSVC.exe
 AVAST Software Avast AvastUI.exe 
`````````````````System Health check`````````````````[/u]
 Total Fragmentation on Drive C: 3%
````````````````````End of Log``````````````````````[/u]

[SuperDave]

Hi Harry. Take a look here.

[harry 48]

Thanks Dave I hope your keeping well.

I ran Microsoft security scanner ( 1 1/2 hours ) and it found nothing, what happens now? if anything 

[SuperDave]

Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

[harry 48]

Snap do is still in add and remove.


Junkware Removal Tool (JRT) by Malwarebytes
Version: 7.5.6 (08.10.2015:1)
OS: Windows 7 Ultimate x64
Ran by harry on 15/08/2015 at 19:49:09.84
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Tasks

Successfully deleted: [Task] C:\Windows\system32\tasks\0



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Search\\SearchAssistant



~~~ Registry Keys



~~~ Files



~~~ Folders

Successfully deleted: [Folder] C:\Program Files (x86)\lavasoft\web companion
Successfully deleted: [Folder] C:\ProgramData\lavasoft\web companion
Successfully deleted: [Folder] C:\Users\harry\AppData\Roaming\lavasoft\web companion





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 15/08/2015 at 19:51:19.78
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

[SuperDave]

Snap do is still in add and remove.

What happens when you try to uninstall it?

[SuperDave]

Harry, visit this scroll down and try the suggestions offered.

[harry 48]

What happens when you try to uninstall it?

Nothing at all, add and remove just sits dead.

[SuperDave]

Ok, did you try that link I sent you?

[harry 48]

In about ten minutes time

[harry 48]

Went through the whole lot twice and its still in add and remove, everything else was clear and set.

In search providers why would I have Bing and Microsoft Bing.

In the reg: I have Mozilla firefox I don't use it so can I remove it with a few games I delete months ago.

[SuperDave]

If you can't find it in your Add/Remove programs list try searching for it on your hard drive and delete it. look for something called Resoft. Did you try looking for it in Task Manager?

[harry 48]

Sorry for all the trouble but its seems a little devil to get rid of.

Its still in add and remove.

not in task manager.

searched all hard drive files its not there.

[SuperDave]

Did you check your browser to see if it's not an add-on?

[harry 48]

Not an add-on.



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