Spotify chief executive Daniel Ek has apologised following anger over the music streaming service's new data privacy policy.
Some users said they were leaving the music service over changes in its terms and conditions.
The new terms included access to pictures, contact phone numbers and sensor data stored on the user's smartphone.
Mr Ek apologised in a blogpost for the "confusion" the changes had created.
He promised an "update" to the new policy in order to clarify it but did not suggest that the terms themselves would be changed.
"We should have done a better job in communicating what these policies mean and how any information you choose to share will - and will not - be used," Mr Ek wrote.
He said Spotify would not access or import people's photos, contacts, sensor or GPS data without their permission.
Minecraft creator Markus Persson, aka Notch, had tweeted to his 2.4 million followers earlier that he was cancelling his account.
Spotify had said in response that the changes to its privacy policy would help it "tailor improved user experience".
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