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Author Topic: Stuck in boot loop and other issues  (Read 6061 times)

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Arion

    Topic Starter


    Newbie

    • Experience: Familiar
    • OS: Windows 10
    Stuck in boot loop and other issues
    « on: July 04, 2019, 08:58:45 PM »
    After attempting to factory reset it failed and after trying to restart, my laptop loads to the hp logo and then restarts itself over and over. I have tried to factory reset again, but it fails time and time again. Any help?

    Lisa_maree



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    • My first real computer
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    • Experience: Expert
    • OS: Windows 10
    Re: Stuck in boot loop and other issues
    « Reply #1 on: July 05, 2019, 08:32:03 PM »
    As it is an HP laptop you have both memory and hard drive tests built into the bios. To access you need to:
    Power on your PC, press Esc, then F2 at the prompt. Choose System Tests (Fast Test performs a 4 minute hardware check).
    If anything fails please post the result.

    If the hard drive is failing it could be cause of your problem. Also if you upgraded from an earlier version of windows to windows 10 then the factory recovery will not work as it will be trying to load the earlier windows version. You would need to download a windows 10 image for flash drive and make up the install media.
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