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Author Topic: MS Word Previewer Not Working in Outlook  (Read 11026 times)

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rjbinney

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MS Word Previewer Not Working in Outlook
« on: March 26, 2020, 12:15:42 PM »
Posting this under 'Windows' as it feels like it's an Office-wide, or maybe even Windows-specific anomaly - and not just an Outlook issue...

When I receive a Word file in Outlook and click on it, I receive the message:

Quote
This file cannot be previewed because of an error with the following previewer: Microsoft Word previewer

I have done what I can find on Google:
  • Disabled all "Protected View" boxes in Word's Trust Center
  • Firewall is running fine, AFAIK
  • Emptied %userprofile%\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\
  • Also tried deleting the key in HKLM\software\microsoft\windows\current version\preview handlers
  • Run Office's repair tool

Windows 10 Pro V 1909 Build 18363.720

Office V2004  Build 12718.20010

Anyone have any thoughts?

Yes, I've rebooted.

PDF files seems to preview A-OK.

Thanks
Dan: You're gonna need to get someone to fix my computer.                     Kim: What's wrong with it?                     Dan: It's in several pieces on my floor.

rjbinney

    Topic Starter


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  • Disarmingly Good-looking
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  • OS: Windows 11
Re: MS Word Previewer Not Working in Outlook
« Reply #1 on: March 26, 2020, 12:19:29 PM »
Also - the file OPENS correctly, if I double-click on it. It's just the "Preview" functionality that fails.
Dan: You're gonna need to get someone to fix my computer.                     Kim: What's wrong with it?                     Dan: It's in several pieces on my floor.