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Author Topic: Laptop connected to Wi-Fi, can only browse but programs do not detect internet  (Read 25214 times)

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MiNuN

    Topic Starter


    Beginner
    • Yes
  • Experience: Familiar
  • OS: Windows 10
Model: 2016 Razer Blade Stealth RZ09-0196 12.5" QHD i7-7500U 
No Router 
Modem: CGM4140COM by Technicolor 

OS Name Microsoft Windows 10 Home 
Version 10.0.18363 Build 18363 
System Manufacturer Razer 
System Model Blade Stealth 
System Type x64-based PC 
System SKU RZ09-01962E11 
Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, 2901 Mhz, 2 Core(s), 4 Logical Processor(s) 
BIOS Version/Date Razer 6.05, 1/26/2017 
Installed Physical Memory (RAM) 16.0 GB 
Total Physical Memory 15.9 GB 
Available Physical Memory 13.5 GB 

ISP: Rogers Cable 
22 devices connected but less then 10 active at a time 

My laptop connects to the internet and is able to browse but programs & apps acts like they are not connected to the internet, examples like OneDrive is stuck on signing in, Sticky Notes can not detect internet, Can not use Windows Update, Weather says there is no internet, can not use search bar etc...an example image

https://imgur.com/a/u6Dy6kJ

It wasn't always like this, when I troubleshoot I get "Windows can't automatically detect this network's settings" and sometimes instead of signals I see "Connected but No Internet, secured"

I appreciate it if I can get help figuring this out so I can use my laptop normally!

kburra



    Beginner

    Thanked: 12
    Does your mobile connect to the internet and work ok using the same WiFi signal?...this will determine if it is a wifi signal problem or PC.

    Restart your router . Reinitializing the connection to your ISP might help you get Internet access when connected to WiFi.

    MiNuN

      Topic Starter


      Beginner
      • Yes
    • Experience: Familiar
    • OS: Windows 10
    yes it does

    MiNuN

      Topic Starter


      Beginner
      • Yes
    • Experience: Familiar
    • OS: Windows 10
    I would like to update


    I connected to someone else's internet and restarted my laptop, several times and it was consistently normal with the programs detecting internet


    Does this mean there is a conflict with my network and my laptop even though others devices are fine?

    Pratchett



      Rookie

      Thanked: 5
      • Experience: Experienced
      • OS: Mac OS
      Did you manage to sort your problem?

      MiNuN

        Topic Starter


        Beginner
        • Yes
      • Experience: Familiar
      • OS: Windows 10
      Did you manage to sort your problem?

      I have not, I been trying different resolutions and still at square one

      MiNuN

        Topic Starter


        Beginner
        • Yes
      • Experience: Familiar
      • OS: Windows 10
      The ISP technician came out and swapped the modem, he also checked the line/signal/set up the wifi while he was here, my laptop is still having the same problem of being able to connect to the internet and browse but programs do not


      I did find something interesting during my speed tests, it'll download as normal 200-250 Mbps but when it tried the upload test it'll fail and make internet unusable (Can't even browse, the icon will switch to connected but no internet) in till I restart laptop, this happens consistently


      is this something that might be relatable to why programs do not detect internet?


      https://imgur.com/a/E1NzTyU