Can not reset or recover my laptop

[markhilton]

Hi all, I try to recover my Dell laptop but it ended up with an error "There was a problem resetting your PC" when the resetting runs until around 80. Whatever repair/recovery option I choose, all end up looping with the same result. What can i do know?

[Lisa_maree]

What model Dell laptop are you reloading to, also why are you needing to reload?
Can you explain how you are doing the recovery is it from the dell recovery partition, or with a Windows 10 recovery flash drive?
If the Laptop is upgraded from an earlier Windows version to Windows 10 you will need to run the recovery from Win 10 recovery flash drive.

Have you run the Dell diagnostics in the Bios to check the hardware is ok ?
You may also need to delete all the partitions on the hard drive this will loose your data. And let windows re partition the drive.