New Computer Hope Live chat

[Dilbert]

I didn't get a PM.

[Computer Hope Admin]

I didn't get a PM.

Oops totally sorry my fault.   I created it but didn't obviously send the PM after it was created.

[Computer Hope Admin]

Some helpful tips when using the Computer Hope chat.

• Click the Live Help! to start monitoring for users requesting to chat.
• Click the users name to view full information about the user including operating system and browser.
• If you join another chat to watch or add your own comments and wish to leave make sure to click the [un-conference] link and not the [STOP] link.
• Click the Data tab to view other operators chat transcripts and other useful information.

On a personal note I seem to have an overall better experience running it under IE, Firefox seems to reset what I'm typing a lot more.

[Calum]

The second one down is one I did not know of, that will be useful.
I've not had my typing reset so far, but I do have issues with viewing what they are typing, namely that it doesn't work.

[Computer Hope Admin]

The second one down is one I did not know of, that will be useful.
I've not had my typing reset so far, but I do have issues with viewing what they are typing, namely that it doesn't work.

Yeah, I disabled that feature because after experimenting with it I thought it would be confusing to the user to view a window that shows what you're typing on top of everything else and apparently you can't have one or the other. I'll see if I can get it to work, if not maybe just re-enable it and if disable it if I get complaints.

[Calum]

Ah, OK.
I was wondering what was up with that, works fine elsewhere.
Not a problem, just wondering why it didn't work.

[Calum]

I notice in the logs everyone seems to say nullstring near the end . . . anyone care to explain this?

[Blackberry]

It's going pretty well on the chat. Tody i've helped 1.5 hour, and it was quite fun

[Computer Hope Admin]

To all chat operators. Please do not check the "Auto Invite" option or send invites over a layer or popups. This will send a pop up chat request for each user who visits a Computer Hope page with a request to chat. Not only can this be annoying for users who are not looking to chat could also also be confusing for visitors. Please allow the visitors to go through the online help steps in locating an answer to their question and if they exhaust those options to chat with someone.

Finally, the type preview has been re-enabled.

[unlovedwarrior]

so far I've been helping 2 + ppl a day after work and before class and I've only needed help on two problems win 98 and a cd drive.

and its just fun and feels good to help ppl get their problem solved sooner

[Calum]

It is really useful, and helps people get their problems resolved sooner.
Having other operators online is useful so you can conference with them if you don't know the answer, thus helping them out or getting help form them.
Admin . . . sorry about that, I didn't mean to enable it.  Now I always check it's still disabled when I log on.
I know it's annoying and I wouldn't enable it intentionally.
And the type preview is useful, thanks for enabling it.
Not the be-all and end-all though, so if it causes problems then disable it again, it's not that important to me, just useful in certain situations.

[Dilbert]

I hate to resurrect this thread; I feel like an idiot. I lost the PM with my login details somehow, and I can't find the place to operator login in chat. May I have the link again, please?

[CBMatt]

I can't even log in as someone who needs help.  I have no idea how to login to the chat in any way, shape, or form.

[Calum]

I hate to resurrect this thread; I feel like an idiot. I lost the PM with my login details somehow, and I can't find the place to operator login in chat. May I have the link again, please?

Link is here - http://www.computerhope.com/chat/login.php

I can't even log in as someone who needs help.  I have no idea how to login to the chat in any way, shape, or form.

Go to http://www.computerhope.com/oh.htm and scroll down.
It's fairly easy.
By the way, who's the new operator, "DarkMSTie"?

[Computer Hope Admin]

She's someone who helped a lot in the old IRC chat and was recently asking to get into the new chat. She's also been on the forums since 2005 but hasn't made a post yet. Mostly into helping via chat.