Alan, this is the standard fix...
Download CWShredder
here to its own folder.
Update CWShredder- Open CWShredder and click I Agree
- Click Check For Updates
- Close CWShredder
Boot into Safe Mode:Restart your computer and as soon as it starts booting up again, continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.
Now run CWShredder. Click
I Agree, then
Fix, and then
Next. Let it fix everything it asks about.
Reboot your computer back into Normal Mode.It's fairly simple and straightforward. However, it wouldn't be a bad idea to post a
HijackThis log of your client's computer. Infections like this tend to have friends lurking around.