In need of help

[sexynic]

Hi all in need of some help.  As I am not a real computer expert I need to come here for some help.  Well actually for my dad, he was watching a horse race and the buffering was running very slow so a screen popped up that said to download a faster version click here. So he did and with that the computer has gone into powersafe mode unfortunately we cannot get back into the computer and every time we try it comes up with a black screen that says powersafe mode.  If anyone has any suggestions on how to fix this can they please reply thanks Sexynic

[reaper_tbs]

i've never dealt with this before, but when does it say powersafe mode? like how long does it take and on what screen?

[sexynic]

It is going to power safe mode as soon as computer turned on

[reaper_tbs]

hmm... sounds like malicious software..

[Dark Blade]

When the pop-up popped up, what did it say to download? A newer version of what? That is probably the problem.

Also, what your OS? As well as anything else that would be helpful (i.e. hardware)

[reaper_tbs]

boot to windows in safe mode by pressing f8 (usually numerous times) when starting the pc, select safe mode and hit enter. log on as ADMINISTRATOR, not yourself or anything then reinstall the drivers for your graphics card. and go online and check to see if there are any updates for those drivers. also... if something suspicious says that a site isn't loading fast enough, just ignore it because it's usually and ad/virus. if you want codecs that are safe you can go to the divx or microsoft or freecodecs.com site 

if this doesn't work please post back

[Zylstra]

boot to windows in safe mode by pressing f8 (usually numerous times) when starting the pc, select safe mode and hit enter. log on as ADMINISTRATOR, not yourself or anything then reinstall the drivers for your graphics card. and go online and check to see if there are any updates for those drivers. also... if something suspicious says that a site isn't loading fast enough, just ignore it because it's usually and ad/virus. if you want codecs that are safe you can go to the divx or microsoft or freecodecs.com site 

if this doesn't work please post back

If you want to be able to access the Internet in SafeMode, select
"Safe Mode with Networking"


Also, what antivirus and antispyware/adware software do you have installed?

[reaper_tbs]

forgot about that