cant seem to remove software

[underdog]

when i go to my control panel and to remove programs it wont uninstall my pc cam. its a philips and doesnt work right now. i wanted to uninstall and reinstall with the cd  that was included but i cant get anywhere. when i use the cd it gets stuck at the first step. sorry for any novice lingo

[CBMatt]

What exactly is the name of the program you are trying to uninstall?
Does it say the CD is required to uninstall it?

Try downloading CCleaner (install without Yahoo! toolbar) and configure it according to this guide.  Use it to clean out your Temp files.  Then click on the Tools button and try uninstalling your program from there.

[underdog]

i do have ccleaner, to no avail. and no i shouldnt need the cd to uninstall, but it was an option i tried. still cant remove it. its philips cam and software. i contacted philipps and were of no help. thanks for your response though.  underdog

[patio]

You can also try traveling to Device Manager and make sure it is removed from there as well.
Another option is trying to uninstall in safemode
If it still doesnt work this way you may need to re-install the software temporarily and use it's own un-installer.

Isn't Windows fun ? ?

 

[CBMatt]

Isn't Windows fun ? ?

 

Heh, it's like a big frustrating puzzle in a box.




Try out patio's suggestions and let us know how it goes.

[reaper_tbs]

Isn't Windows fun ? ?

 

Heh, it's like a big frustrating puzzle in a box.




Try out patio's suggestions and let us know how it goes.

except puzzles can be ''solved''.

[underdog]

i would gladly use the cd and reinstall the software, thats my goal. but when i run the cd it gets stuck at the first step.  "pc camera is preparing the installshield wizard which will guide you thru the rest of the setup process"  and there i stay forever, never guides me thru anything.  thanks guys, underdog

[CBMatt]

What's the exact model of your camera?  Perhaps you can download the software, or there might be a special uninstaller available.

[underdog]

SIC4700/37  is the model number on the actual cam

[a5490]

go to the manufacturers web site...maybe you can get some drivers for it and install them? who knows, it might work again

[soybean]

i would gladly use the cd and reinstall the software, thats my goal. but when i run the cd it gets stuck at the first step.  "pc camera is preparing the installshield wizard which will guide you thru the rest of the setup process"  and there i stay forever, never guides me thru anything.  thanks guys, underdog

Did you disable your anti-virus software when you tried installing it?  If not, I suggest you try that.  Might not make any difference, but disabling anti-virus when installing a program is generally a good idea, the reason being that it can interfere with proper installation.

Edit: Did you try uninstalling in Safe mode, as patio suggested?

[underdog]

not sure on how to go about entering safe mode.

[soybean]

How to Start Windows in Safe Mode