I don't know what problem you're having, but because I just went through a WGA from Microsoft, I will advise you that if your computer needs anything done to it that requires Windows being uninstalled, buy a copy of Windows. Although, if you get the puter reloaded with Windows and you get the WGA you can purchase a copy of windows online for $150.00. When you do get your copy, DON'T LET ANYONE LOAD IT ONTO THEIR
COMPUTER.
BTW, if you purchase a CD from Wal*Mart or some other outlet, be sure you get a full program not just an upgrade. I know Wal*Mart sells a Windows XP for 90.00 something but it's only an upgrade.